Jerry Hall

Jerry D. Hall

1044 W. Balmoral Ave, #2C, Chicago, IL  60640, ph. 773-706-7249

Email: [email protected]

Website: www.linkedin.com/in/jerrydhall/

 

PROFESSIONAL SUMMARY

• IT Operations specialist with 8 years of experience leveraging technologies to drive process improvements, execute release deployments/ change management, ensuring quality results and cost reductions.
• Adept at implementing processes and guiding process reengineering, as well as requirements gathering, progress reporting, and team management.
• Recognized ability in working cross-functionally for developing groups into high-performance teams in various IT disciplines.
• Skilled in SDLC, PMP, Six Sigma and  Scrum methodologies.
• Knowledge of IBM Maximo, Remedy and Service-Now ticketing systems.

 

AREAS OF EXPERTISE

• Release Management
• SDLC Knowledge
• Agile Methodology
• Service Management
• Change Management knowledge
• Process Improvements
• Six Sigma
• Requirements Gathering
• Critical Analysis
• Process Reengineering
• Problem Solving
• Relationship Building
• Customer Satisfaction
• Team Building
• Facilitation
• ITIL v3

 

ADDITIONAL TRAINING & CERTIFICATIONS

• Six Sigma Greenbelt
• ITIL v3 Certified
• Certified Agile Scrum Master
• Product Owner/ Facilitator

 

PROFESSIONAL EXPERIENCE

CNA Insurance                                                                                                                                                  07/2014 – 08/2015

Enterprise Release Management Specialist

• Assist in oversight with governance of execution for Downstream Testing
• Assist project teams in preparing for deployment weekend readiness
• Continuous process improvement of release planning and management.
• Promote implementation standardization across all application development groups.
• Collaborate with client management and project teams to identify and meet project objectives.
• Coordinate schedules and assigned project tasks.
• Evaluate and report progress in terms of quality and performance metrics.
• Work with client departments to coordinate projects across the enterprise.
• Review and analyze and report project status using established metrics against the plan.

BMO Harris Bank, US                                                                                                                                     02/2014 – 07/2014

Release Manager, Governance

• Responsible for the planning and delivery of all known IT projects across all business units, releases and functional area
• Overseer of Release Management governance
• Spearheaded Release Management process changes
• Facilitate cross functional weekly meeting to review Release Intakes
• Manage possible collisions and impacts for Bundle and Minor Releases
• Reported status of Major Release health to Executive and Mid Management weekly
• Manage Minor Releases impact analysis
• Liaison to the business units and PMO Leaders
• Gate keeping for Go/No Go process for Bundle and Independent Releases
• Spearheaded the adoption of Change Management into the organization
• Manage Release Management team SharePoint site
• Conducted cross functional project impact sessions

 

 

PepsiCo, Chicago, IL                                                                                                                                       10/2013 – 01/2014

Deployment Manager

• Facilitate cross functional Release meetings.
• Liaison with Change Management on updates and changes to Release schedule.
• Central point of contact to Regional Project Managers.
• Manage weekly and monthly Status reports to Senior Management.
• Facilitates & documents pilot and full deployment lessons learned.
• Creates & maintains the project contact list for deployment with the Business project manager.
• Identify, resolve and escalate issues and Risks related to pilot/deployment.

 

 

 

Hyatt Corporation, Chicago, IL                                                                                                                   08/2012 – 08/2013

Project Manager

• Facilitation cross-functional brainstorming sessions.
• Manage master task list that spans across multiple functions.
• Manage a staff of 7; Six (6) Property System Specialists, and a Project coordinator.
• Facilitate Senior Management Project Reporting Monthly meeting.
• Create and Update Project Plan.
• Work with operations team on Disaster Recovery plan.
• Maintain Risk and Mitigation documentation.
• Manage resource hours and availability.

 

 

Tiaa Cref, Charlotte, NC                                                                                                                                                05/2011 - 09/2011

Senior Implementation Manager

• Worked with Project Managers, Program Mangers, and senior leadership of the business to develop strategies and approaches for implementations.
• Created Deployment schedules with MS Project
• Assisted in the creation of processes and procedures for Release Management and Implementation Management teams.
• Maintained PCI compliances
• Facilitated the overall coordination of IT deployment planning.
• Provided detailed planning, manages issues, risks, and resources of work to fulfill implementations.
• Supported the communication of IT implementation project milestones, supporting Project manager/Program managers.
• Assisted senior management in coordinating business area activities and balancing workload.
• Assisted in process reengineering.
• Facilitated cross-functional meeting prior to implementations.

 

PETSMART, Inc, Phoenix, AZ                                                                                                                       05/2009 - 05/2011

Release Manager/Deployment Manager

• Liaison and IS Point of contact to Store Operations, Merchandising, Human Resources, Construction and Real Estate to manage change impacts.
• Created As-Is and Future State MS Powerpoint and MS Visio presentation
• Developed deployment schedules with MS Project
• Developed Release and Deployment Process with no guidance from upper management.
• Successfully managed hardware, and numerous software implementations with no SLA misses, PCI compliance projects and the opening of 40 new stores, including Alaska and Puerto Rico.
• Developed a successful cross-functional Release Management team to Govern final deployment schedules and create strategic plans to avoid collisions of initiatives and reduce resource impacts.
• Developed a Data Storage SharePoint Portal for the Point of Sale, Quality Assurance, Store Services and Store Operation teams.
• Liaison between the business sectors and IT.
• Managed implementations at various complexity levels.
• Created and managed implementation schedule, identifying critical path activities and risks.
• Ensured appropriate communication within the project team.
• Ensured appropriate business and IT representation in project deployment planning activities.
• Created and maintain the project contact list for deployment with the Business project manager.
• Validated deployment resource estimates against work plan, confirm resource availability, and negotiate with IT managers to resolve resource issues.
• Create the organizations Release and Deployment management process.
• Facilitated weekly meeting with cross functional representation.

 

AAA Northern California, Nevada And UT, Glendale, AZ                                                                               11/2002 - 11/2008

Release Manager, Agile Initiatives, and non-standard Implementations

Release Manager, Agile Initiatives, and non-standard Implementations

• Created yearly Release Window Calendar for the enterprise to indicate Infrastructure changes, Agile Changes, and Network Changes.
• Successfully managed multiple releases simultaneously into the organization environment with no SLA misses.
• Organized and facilitated impact analysis cross-functional sessions to alleviate silos.
• Managed several implementations at one time with minimal or no collisions or impacts.
• Created metrics for Incident and Problem management of Point Of Sale implementations.
• Managed cross-functional and off shore teams.
• Successful at communicating with all levels within the organizational.
• Familiarity of Iseries OS7.

 

Senior Process Engineer/ IT Facilitator

• Created sustainable and reusable process for this role to support process implementation and develop improvements in existing change management processes.
• Pared the review-board process from a 2-week roundtable meeting to a virtual meeting using electronic signature emails that took only 1 to 5 business days.
• Reduced the handling time of standard desktop application requests from 6 weeks to 3 weeks or less.
• Eliminated redundant requirements within the change management department, and scaled back the number of forms required to implement changes to the production environment.

 

Supervisor, IT Service Desk

• Responsible for managing the day-to-day operations for the technical support for over 9000 employees in multiple locations.
• Created the training and on-boarding processes and procedures for office staff and off-shore team.
• Responsible for assigning appropriate personnel to various support tasks and incidents.
• Managed departmental budget.

 

Leader, Diversity and Inclusion Counsel

• Manage council yearly budget.
• Liaison to Human Resources.
• Responsible to facilitate the creating of council working agreements and operating guidelines.

 

AAA Northern California, Nevada, and Utah, San Francisco, CA                                                 11/2001 - 11/2002

Service / Support Desk Team Lead

• First point of contact for the employees of AAA Northern California, Nevada and Utah (CSAA).
• Managed PeopleSoft accounts and maintained usernames and password throughout enterprise.
• Managed VPN account data through internet providers.
• Scheduled install and cancellations of home offices and cell phone accounts with providers.

 

Apple Vacations, Inc, San Diego, CA                                                                                                        02/2001 - 10/2001

Supervisor - Talent And Development

In 2000, Apple Vacations, Inc. an East Coast based organization established a West Coast headquarters to compete with several competitors with travel to Europe and Mexico.

• Managed a team of (3) three Quality Assurance and Analysis.
• Developed the training programs and evaluation materials for the new employees.

 

San Diego Human Dignity Foundation, San Diego, CA                                                                     07/2000 - 10/2001

Event Planner

• SDHDF is a non-profit Lesbian, Gay, Bi-Sexual, Transgender Organization focused on creating a unity between the heterosexual and homosexual communities through education and mentoring.
• Supervised the organization services program and daily operations.
• Developed programs, solicited funds through telemarketing.
• Effective in delivering public relations, including but not limited to delivering formal presentations, written communications and planning and conducting fund-raising campaigns.
• Event Planner.

 

Woodside Homes, Salt Lake City, UT                                                                                                      07/1998 – 07/2000

Real Estate Agent

• Streamlined enterprise internet access process to save the organization $150,000 a year.
• Voted in as Arizona Office of Diversity and Inclusion council.
• Developed software implementation, data storage and license capturing process.
• Created enterprise Release Management process for Agile and non-standard implementations, and trained the organization on the process and procedures.
• Marketed homes in the local community by utilizing a proven successful marketing plan.
• Provided tours of company model homes and providing exposure.
• Created sales brochures for each listing to profitably market the home. Promote sales of properties through advertisements, open houses, and participation in multiple listing services.
• Negotiated the best possible contract for clients. Work with home inspectors and appraisers to determine any and all actions that need to be taken prior to closing.
• Ensured that all terms of the contract are met prior to closing; successfully closed 15 transactions in the last 12 months at the agency.
• Project-managed the consolidation of 9 tele-servicing groups.