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Traci Wills


YRC Freight

Location: Leawood


Certified ScrumMaster
Certified Scrum Product Owner



Traci Wills is a Technology Manager at YRC Freight with responsibilities for managing the ITPMO, SharePoint and Finance teams.  Her primary areas of specialty are in

  1. Agile Transformation
  2. Leadership
  3. Consulting
  4. Executive Performance
  5. Portfolio/Program/Project Management
  6. Organizational Change Management
  7. Vendor Program Management

Traci joined YRC Freight’s Information Technology Department in May, 2013.  Her professional experience includes leading the 300+ IT organization through a Waterfall to Scrum transformation.

Traci currently holds certifications through as a Certified Scrum Master (CSM) and Certified Scrum Product Owner (CSPO).   

Traci holds a Masters, Business Administration degree from Webster University.  


Work experience

YRC Freight, Technology Manager
May 2013 - Present, Leawood, Kansas, United States
1. Agile/Scrum Coaching/Development 1) Coach Technical teams and Product Owners on “best in class” Agile practices, techniques, and semantics, ensuring a clear understanding of each team members role/responsibility, while ensuring all team-related Scrum ceremonies take place in a time boxed manner. 2) Coach Product Owners on continually adapting and prioritizing the backlog while providing guidance in the application of Kanban tracking for appropriate team members. 3) Develop, implement and monitor an Agile Champion Program to remove reliance on external mentors. 4) Coach Scrum teams and Product Owners on “best in class” practices. 5) Ensure that Sprint Planning artifacts are created and captured (e.g., Sprint Backlog, Sprint Goals, etc.) and participate in “Scrum of Scrums” to foster open communication geared towards helping Scrum teams identify and resolve any impediments and roadblocks. 6) Engage at the Program/Project level to resolve impediments preventing Scrum teams from completing Sprint commitments. 7) Train development team members in Scaled Agile practices, facilitate and enable roles and responsibilities appropriate for teams that accommodate Scaled Agile practices; facilitate release and sprint planning, review work within individual sprints and coordinate retrospective and sprint demos. 8) Assist key business users (product owners) with feature and story backlog creation and grooming ensuring cross-functional coordination (business analysts, developers, and testers) is occurring early and often. 9) Facilitate Scrum Masters who are providing daily stand-ups, resolve conflict, and be an un-blocker for Agile teams.

YRC Freight, Technology Manager
May 2013 - Present, Leawood, Kansas, United States
Responsible and accountable for leading the ITPMO, IT Finance and SharePoint teams for the technology organization, including accountability for the coordinated management of multiple programs. Direct report to the Chief Information Officer (CIO) with responsibility for organizational strategy development, change management and transformation initiatives. Major accomplishments include: • Responsible for leading efforts in the development and implementation of corporate-wide strategies in direct alignment with corporate goals and objectives • Responsible for leading the organization-wide initiative for implementing and streamlining the following methodologies within the IT organization: o SDLC methodology transformation and Governance Process development  Ideation and Budget Request process build out, Gate Review documentation, budget approval, etc.  Build out of an automated Estimation Model (from ideation to project schedule development) o Agile Implementation and Governance Process development  Develop training materials for Scrum teams  Implement coaching model to increase adoption rate  Build out of an automated Estimation Model (from ideation to project schedule development) • Responsible for developing and implementing a repeatable and sustainable 3rd party vendor management model in support of the following ITPMO processes: o Statement of Work Development/Execution o Change Management o RFI/RFP/RFQ • Responsible for leading the ITPMO Transformation effort from a CMMI Level 1 to a Level 2 Maturity Model, focusing on the following PMO functions: o Governance Management o Demand Management o Talent Management o Financial Management o Risk, Issue and Scope Management o Quality Management o Communications Management o Supplier Management • Responsible for implementing new (and automated existing) internal processes resulting in the following: o An increase in tracking internal project Capital Labor from 19% to 33% month-over-month (target monthly rate is 28%) o Streamlined the internal Project Budget Approval process to increase program compliance from 25% to 89% o Developed Project Resource Estimation Model resulting in a 30% increase in projects implementing on time due to more accurate forecasts

Waddell and Reed, Project Manager/Scrum Master
October 2011 - May 2013, Mission, KS
Project Manager/Scrum Master for several large scale project initiatives


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