Jorge Moscoso

A senior level, bi-lingual business and data analyst, with 10 years of experience in the international business arena and an emphasis in technology project management. A seasoned leader who excels at developing strategic business operating processes to increase profits, decrease risk and mitigate losses. A manager who works to build and maintain relationships in the community while utilizing the latest developments in technology. A team player, striving to maximize project management practices while delivering high quality products. PROFESSIONAL EXPERIENCE COMDATA/FLEETCOR Located in Franklin, Tenn. A leading business-to-business provider of innovative electronic payment solutions providing fleet, corporate payment, healthcare, virtual card, and prepaid solutions to more than 30,000 customers managing more than 600 million cards and 1 billion transactions from more than 45 countries worldwide, enabling more than $60 billion in payment volume annually. Fraud Risk Analyst • Monitor and Control daily international transactions to identify irregular spending patterns • Ensure all data research and business analysis is done within company policies and procedures • Serve as a liaison between internal and external stakeholders to alert customers of possible fraud • Implement data and trend analysis to detect and prevent potential events in high risk areas • Proactively communicating with top 100 Fortune companies in various languages and cultures • Conduct fraud alert review and investigations based on customer inquiries and calculate data • Utilize project findings to make recommendations for process improvements and mitigate losses • Streamline multiple processes maintaining quality in response and risk assessment • Tailor fraud risk protection services with IRIS and Openway software with accurate decision making • Analyze client business strategies to better predict high risk activity in new business endeavors • Train newly hired fraud risk analysts on department’s best practices and company’s values & beliefs • Communicating with stakeholders in various levels conveying complex information in critical events • Praising peers for outstanding performance in daily and monthly duties to inspire loyalty and trust Organizational Results: -In charge of creating department’s Standard Operating Procedure manual forming a team of 3 -Created best practices and guidelines for a new product reducing monetary loss per customer by 95 percent -Increased daily fraud detection 40-60 percent during major data breaches in 2014 and 2015 -Improved department efficiencies and customer base by better utilizing key tools and software -Increased customer satisfaction by reducing response time from an average of two days to one hour -Prevented client losses by 100 percent for new customer products by performing ongoing audit processes -Praised by customers as a proactive and efficient team which prevents alterations in customer’s budget https://www.linkedin.com/in/jorgemoscosojr