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Cliff Oliveira


Agile Coach | Scrum Master | Change Agent

Location: Toronto, Ontario/Canada



Certified Scrum Professional
Certified ScrumMaster


Groups I belong to

Mississauga Agile/Scrum


Cliff Oliveira is an Agile Coach and Scrum Master with experience leading multiple development teams in an enterprise environment. Successful in running a large scale Agile transformation of an organization with over 200 employees worldwide. Constantly looking for new tools and techniques to help drive teams towards working effectively in a collaborative environment. Over 10 years of professional experience in software development working in an Agile environment using Scrum, Scrumban and Kanban. 

Work experience

Scotiabank - Digital Factory, Scrum Master
December 2015 - Present, Toronto, Ontario, Canada
• Leading the Mortgage Rapid Lab and guiding the development team towards the successful integration of the ScotiaHOME Mortgage Application within Scotiabank • Successfully deployed our application from 4 pilot branches to 200 across Canada in English and French languages • Created a production support system for the Rapid Lab to sustain quality in our application as it scales across the nation and into more branches • Breaking down walls in the release management process and helping adopt a leaner more Agile process to release to branches and customers quickly • Help build the Agile community within the Digital Factory at Scotiabank to help propagate Agile values and ideals into the banks culture • Track external dependencies between our Agile Rapid Lab and several other integrated waterfall teams within Scotiabank

Points, Scrum Master | Technical Project Manager
September 2013 - November 2015, Toronto, Ontario
• Managed and successfully launched two project iterations of the company’s largest Buy/Gift/Transfer platform to Virgin Airlines and Southwest Airlines • Provide leadership and hands on Agile expertise to ensure the successful delivery of a portfolio of loyalty software products to partners in a SaaS based environment • Successfully transitioned 3 teams into high performing Scrum and Scrumban teams to adapt their skills effectively in their line of business • Organized and lead the PMO to critical Agile practices and helped improve how Scrum Masters work with team process • Lead resource and project planning for project portfolio including the identification and resolution of resource conflicts • Collaborate closely with Software Engineering, Business Analysts, Quality Assurance, Relationship Management, Marketing, Support Services, and Product Management to deliver high value products to partners

Intelex Technologies Inc., Scrum Master | Senior Web Application Developer
May 2008 - July 2013, Toronto, Ontario, Canada
• Successfully implemented a scaled Agile transformation within a large cross-functional organization of over 200 employees • Facilitated multiple platform development teams to produce and deliver high quality software with every release by combining Agile, Lean, and XP practices • Enabled the Production Support Team to increase its throughput by 60% using Kanban and managing flow with visual process management • Improved Feature Team velocity and software stability by promoting continuous integration, pair programming, and test driven development • Coordinated with Product Owners and stakeholders to ensure product backlogs are prioritized and refined for all Scrum teams to commit to for upcoming sprints • Tracked metrics such as release burndown, team velocity, work item counts, and team members load/effort using TargetProcess • Planned, scheduled, and facilitated all sprint related meetings such as daily scrum, backlog refinement, sprint planning, and sprint retrospectives • Ensured teams are fully functional, productive, and safeguarded from external interference while facilitating close cooperation across all roles and departments • Designed, programmed, and implemented new features and web services for the Intelex application using C#, ASP.NET MVC, jQuery, and SQL Server in an Agile environment • Built service-oriented applications in the Intelex application using WCF to communicate with remote consumers

AudienceView Ticketing , Software Developer
June 2006 - May 2012, Toronto, Ontario, Canada
• Programmed the desktop, online, and kiosk interface of the AudienceView Ticketing application with an ASP and JavaScript front end on a C++ backend • Maintained SQL queries that retrieve and format data into XML for the reporting system • Produced customized reporting tools using XHTML for rendering and XSLT with XPath for transformations and logic behavior • Developed an e-commerce application used to communicate with web browsers embedded within BlackBerry devices • Participated in the ‘Research in New Technologies’ team which prototyped new applications to coexist with the current ticketing solution • Engaged in all design and requirements phases within the waterfall model to implement additional functionality to the application • Performed code reviews to ensure quality, efficiency, and stability within the application to keep new development within specification

Ontario Home Respiratory Services Association , Web Developer
January 2006 - March 2007, Toronto, Ontario, Canada
• Developed search engines using PHP that combined Google Maps API with the geographical coordinates of postal code areas stored in an XML database • Maintained the company website for their members and publics • Work on the website included: adding additional web pages, updating information, posting PDF documents, and implementing new technologies to better serve clientele


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