Jerry Hall


Release Manager, PetSmart, Inc.

Location: Phoenix, AZ


Certified Scrum Product Owner
Certified ScrumMaster



19820 N. 13th Ave, Unit 262

Phoenix, AZ 85027

(623) 606-7147


Rationalize complex processes to identify improvement opportunities§

Effective Communication Skills

Improve processes using Six Sigma tools

Manage projects to successful completion

Motivate and engage teams

Relevant Training

Lean Six Sigma Green Belt

Project Management Professional Training

Business Analyst


ITIL Foundations Certification

Scrum Master Certification

Certified Product Owner

Education Background

Western International University (2011)

Advanced Software Skills Microsoft Excel

Microsoft Visio

Microsoft PowerPoint

Microsoft Project

Microsoft Word

Microsoft Outlook

Minitab Statistical Software


Jerry has experience in business operations, training, and facilitation. He has the knowledge and tools to create, improve, and support vital business processes. He has gained practical industry knowledge in the insurance, and travel industries.

California State Auto Association (CSAA) (November 2002 – Present)Glendale, ArizonaCSAA is one of the members of the AAA federation. It is a member owned organization that provides roadside service, travel services and insurance. Roles and responsibilities include:

IT Consultant II – Certification Services· As process specialist: create and maintain process documents, determined departmental metrics based on Voice of the Customer (VOC) and created a monthly dashboard to determine process improvement opportunities. Implemented several process improvements.· As process executor: conduct project review boards to ensure projects run by the project management office meet the quality requirements of the organization during design and prior to implementation.· Developed and implemented a new process for project managers to use when engaging 5 departmental sub-processes. · Effective Facilitator· Skilled in conflict resolution, performance evaluation, facilitating diverse learning, and building productive relationships with clients and staff.

IT Service Desk – Supervisor· Responsible for managing the day-to-day operations for AAA insurance Technical Support for close to 9000 employees in multiple locations.· Create process and procedures cross functionally within the organization.· Work closely with the network team to ensure proper desktop connectivity with network s and stay abreast of network changes as they affect the desktop.· Ensure that all phases of help desk support are properly coordinated, monitored, logged, tracked and resolved in an effective and efficient manner.· Responsible for assigning appropriate personnel to various end user support tasks and trouble calls.

Diversity and Inclusion Council - Leader· Responsible for creating council working agreements and Operating guidelines· Manage the Council annual budget· Thought leader for “Inclusion” activities for the Glendale office· Assist in organizing speakers for heritage and cultural events.· Liaison with Human Resources Department

Release Manager – Agile and Non Standard Implementations· Manage monthly releases into the Enterprise· Create yearly Release Window Calendar for organization· Coordinate Monthly Implementation meetings· Facilitate Monthly Implementation meetings· Coordinate impact analyst sessions


Apple Vacations Inc. (January 2001 – September 2001)

San Diego, CaliforniaIn 2001, Apple Vacations, Inc. a East Coast organization established a West Coast headquarters to compete with the needs of Travelers to Europe and Mexico:

Talent and Development Supervisor · Managed a team of 3 of various roles of QA, Business Analysts· Developed training manuals and testing materials for new employees.· Designed training protocols for present employees to test knowledge.· Designed a typing test lab and Microsoft training curriculum for employees.· Organized departmental familiarization trips: company wide.· Created work flow procedures for the Quality Assurance Analyst.

San Diego Human Dignity Foundation (April 1999 – February 2001)San Diego, CaliforniaSDHDF is a non profit Lesbian, Gay, Bi-sexual Transgender Organization focused on creating a unity between the heterosexual and homosexual communities through education and knowledge. Supervised organization's service program and daily operations. Work closely with board of directors and carry out policies and programs. Supervise 2full-time and 10 part-time staff. Develop programs, solicit funds, recruit board members and train staff members. Oversee two annual fund-raising events.

  • Worked with Council, Allied Organizations and community leaders to coordinate fundraising and recruitment efforts aimed at enriching the local community through artistic and cultural exposure.
  • Assisted volunteer accountant on all financial matters including accounts payables/receivables, payroll, marketing expenses and allocation of local/government grants.
  • Prepared Profit & Loss statements for Board review.
  • Effective public relations skills, including delivering formal presentations, written communications and planning and conducting fund-raising campaigns.