Articles I've written
Coaching Scrum Teams Through Conflict Navigation and Effective Communication Strategies
In my previous experience as a technical coordinator, before embracing Scrum, I didn't have to go into the face of conflict very often, because team members in conflict had to deal with their issues by escalating them to their managers. I've realized that what ScrumMasters need is a "conflict management workout": a number of simple practices to keep in mind when trying to navigate conflict effectively. . . .
CREATE New Thinking with One-on-One Coaching
Sooner or later comes a time to coach people one-on-one. . . . In my experience as a ScrumMaster, when it happened for the first time, I wasn't ready.
ScrumMastering by Clarity of Distance
In my experience as ScrumMaster, I'm learning that the less I'm involved in details and technical tasks, like a team member, the better able I am to see what is really going on in the team dynamics and how to navigate the conflicts. . . .