Articles I've written
Coaching Scrum Teams Through Conflict Navigation and Effective Communication Strategies
In my previous experience as a technical coordinator, before embracing Scrum, I didn't have to go into the face of conflict very often, because team members in conflict had to deal with their issues by escalating them to their managers. I've realized that what ScrumMasters need is a "conflict management workout": a number of simple practices to keep in mind when trying to navigate conflict effectively. . . .
CREATE New Thinking with One-on-One Coaching
Sooner or later comes a time to coach people one-on-one. . . . In my experience as a ScrumMaster, when it happened for the first time, I wasn't ready.
ScrumMastering by Clarity of Distance
In my experience as ScrumMaster, I'm learning that the less I'm involved in details and technical tasks, like a team member, the better able I am to see what is really going on in the team dynamics and how to navigate the conflicts. . . .
Playing the ScrumMaster Role
Many organizations that embark on the journey to achieve greater agility are soon confused by who ought to play the role of the ScrumMaster, and by the nature of that role. Maybe this sounds familiar. . . .
Follow up with FEELING
Making sure an action is done is only a small part of the value of the follow-up process. The big reason to follow up after creating new thinking is to support the creation of new long-term habits that will improve people's performance. . . . One way we can do this is to use the FEELING model.