A Certified Scrum Master who facilitates agile scrum while removing impediments for the team so the team is able to deliver the sprint goal. A Certified Product Manager / Owner representing the line of business, delivering intent, prioritizing backlog and creating road maps. A Certified Usability Analyst who conducts independent research, analyzes real user behavior and works with user interface designers, product managers and engineers to improve Capital One Canada’s product features and develop new ones. A Learning Technology Specialist who is a versatile and integral member of a team that is responsible for leading initiatives, and maintaining, enhancing, and troubleshooting the learning systems and integrated learning solutions at Capital One University. Seasoned technology individual experienced with diverse web technologies and the Android mobile platform technologies, working with system vendors, IT and client relationships. An excellent communicator with an ability to work with everyone throughout the organization ensuring an optimal customer experience. A veteran high school teacher with experience preparing lesson plans and evaluating student performance, using various media, managing classroom discipline, coaching athletics and cooperating with faculty, staff, and parents. Additional work experience includes assisting in pharmaceutical studies in a medical setting.
Federal Reserve Bank of Richmond, Scrum Master
April 2013 - Present, Richmond, Virginia, United States
Accountable for guiding a new team at the Federal Reserve Bank and organization on how to use Agile/Scrum practices and values. Guiding the team on how to get the most of out self organization and guiding the team on self organizing to fill in the intentional gaps left in the Agile/Scrum frameworks. Assessing the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization. Removing impediments for the team or guiding the team to remove impediments by finding the right personnel to remove the impediment. Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving. Facilitating getting the work done without coercion, assigning, or dictating the work. Supporting and educating the Product Owner, especially with respect to grooming and maintaining the product backlog. Providing all support to the team using a servant leadership style whenever possible, and leading by example
Capital One, Canada Card Digital PO
June 2008 - April 2013, Richmond, Virginia, United States
Accountable for leading various initiatives in support of Capital One’s Canada Card and Corporate strategy through the product development life cycle. Able to understand customer expectations; industry best practices; current gaps & technical constraints; participate in developing the roadmap to address identified needs; drive requirements and ultimately partner with IT Delivery, Operations, enterprise teams and third party vendors to deliver the optimal customer experiences
Migrated over 250 web pages for Capital One Canada Card and 100 pages of Capital One Corporate web pages to an updated java based platform enabling the line of business more control over their site and faster and more reliable updates.
Managed all of Capital One Canada Card digital intent and created their digital road map.
Managed all of Capital One Corporate digital intent and created their digital road map.
Created and re-engineered the internal triage process for for Digital Portal Program cutting down meetings by 90% and increasing efficiency by 50%.