Carolanne Mackenzie

Carolanne MACKENZIE:

Program Manager / Project Manager /  PMO Manager / Scrum Master / Certified Scrum Product Owner with over 25+ years’ experience in major Australian (private and government) and global organisations.

Business System Implementation 25+ years’ experience in various roles and verticals as analyst, developer, tester, data migration, integration specification, business intelligence / report writing, solution specification / request for proposal / vendor evaluation / vendor comparison / contract negotiation / vendor selection and implementation.

People Leadership of teams; direct 25+ FTE and indirect 100+ FTE. Known for strong constructive style and proven ability to lead and passionately motivate diverse teams; roles up their sleeves and leads by example even in the most challenging environments.

Experienced Manager - at all levels, various industries and across waterfall, agile and start-up methodologies;  with diverse capability covering  business engagement management, customer operations and customer advocacy, operations management, business consulting, resource management, product design and delivery,  business transformation, change management, compliance, process re-engineering, E2E e-commerce and “bricks ‘n mortar” retail whole of life customer experience, law enforcement and public service administration.