Alex Morais

Canditate to CSSBB Certified Six Sigma Black Belt by ASQ (American Society for Quality)
Certified as PMP - Project Manager Professional by PMI - Project Management Institute, USA
Certified as ITIL Foundation in IT Service Management by EXIN
Certified as COBIT Foundation in IT Governance by ISACA
Certified Scrum Master by Scrum Alliance
Project Manager Officer - PMO
Implementing Project Management Office (PMO) solid skills in OPM3, PMMM, P3M3 by OGC,UK.
Implementing MSP Managing Sucessful Programme by OGC, UK.
Implementing BPO - Business Process Outsourcing
Certified HP/Peregrine ServiceCenter
OPM3 Practitioner
Implementing IT Governance best practices (ISO/IEC 20000, ISO 27001/BS7799 COBIT, ITIL Service Delivery & Service Support, Balanced ScoreCard & Six Sigma)
Reviewer of Six Sigma for IT Management ITSM Book, ITSMF Netherlands (ITSMF-NL), 2006
Dale Carnegie Course: Effective Communications & Human Relations, Dale Carnegie Leadership Institute,
Reviewer of ISO/IEC 20000 An Introduction Book, ITSM NL, 2008
Sales:
Strategic alliances management, pre sales presentation, key clients relationship, market research and analysis, branding planning and activation.
Consultancy:
Project Management, Process Modeling, Change Management, Strategic Planning, Market research and evaluation, Stakeholder Management, RACI Chart, Swot Analysis, Development and Implementation of technology solutions.
People:
Multidisciplinary teams management and leadership, negotiation (conflicts, sales, project management), experienced speaker, highly developed presentation skills.
I'm able to speak English and Spanish in addition to my native Brazilian Portuguese.