Viraj Bhatnagar, PMP   

[email protected]

Cell #: (510) 967-6059

Pleasanton, CA

OVERVIEW

• I am PMI Certified PMP (Project Management Professional) with 16+ years of extensive experience - am currently working with a Software Product & Services Company, in a Technical Program Manager/ Project Manager role – working with customers & internal teams (PM, Eng, QA, Services, Support), to deliver value addition
• Have experience with managing technical IT enterprise-level Web application, e-Commerce, software/product development, integration, implementation, content management, maintenance, re-engineering, migration, infrastructure, Portal Apps & Data Warehousing initiative delivery projects - in industries as Software, Product, Financial, Brokerage, Healthcare, Insurance, Semiconductor and Networking
• Experienced in managing multiple complex projects successfully - within scope, budget, timeline and relevant quality standards through various phases of SDLC lifecycle & project management methodologies as RUP, Agile/Scrum & waterfall; also did ITIL process implementation project
• Technical skills well augmented with excellent communication, interpersonal & people skills.

 

TECHNOLOGY/ PLATFORMS

Methodologies:                         RUP, Agile/ Scrum, TDD, waterfall, PMI/PMBOK & others; did ITIL/ITSM process implementation

Tools/Servers:                         MS Project, Clarity, PlanView, Rally, Sharepoint, Wiki, Buzzsaw, QuickArrow, Project Server 2003,

                        ClearQuest, Excel, Visio, Remedy, Erwin, BO, Informatica, LoadRunner, Silk, Grinder, Documentum,

                        SF, LDAP/ADS, IPlanet, Apache, Weblogic, WAS, Windows, Unix, VMWare

CRM/ERP:                         Sales Force, PeopleSoft/HR, Vantive CRM, Siebel CRM, GEAC (ERP), JIRA, Vignette

Languages/DB:                         Java/J2EE, JSP, PL/SQL, Web Services, .Net; Oracle, Sybase, SQL, DB2.

 

EDUCATION/CERTIFICATIONS

• BS in Computers, Amravati Univ., India, 1992; Doing Masters from Univ. of Phoenix
• PMI Certified Project Management Professional (PMP).

 

EXPERIENCE

Neohapsis Inc/Certus Inc, San Jose CA: Compliance/ GRC Product & Consulting Company

Sr. Program Manager/ Project Manager (FTE) – Services/ Customer Engineering                             Aug07-Aug09

•       Managed multiple complex product feature enhancement, “custom” development, integration & implementation projects for the web application product; managed mid-size onshore & offshore teams, partnering to develop solution design architecture - ensuring end-to-end successful execution in terms of scope, time, budget & quality
• Managed multiple web development projects using Agile/Scrum methodology – using burn down spreadsheets and Rally s/w, as tools; Achieved efficiency & success with scale down of product backlog, predictable product releases, quality deliverables, lower TTM & increased ROI to company & clients; Also, wrote requirements and user stories for product enhancements & managed deployment/release plans for iterative product releases
• Worked on a program to develop & implement the next-generation GRC product built on portal “modular” architecture – building an enterprise app that integrated the existing multiple web apps into one umbrella product
• Managed multiple and concurrent post-sale client engagement projects for implementations of Certus Compliance product for SOX, PCI, ITIL & other compliance initiatives - Risk Analysis & Governance were other add-on products; Serviced customers for ongoing use & growth of technologies, with infrastructure deployment/upgrades
• Executed Technical Account Management role, serving multiple customer accounts in providing Customer Advocacy with Engineering, QA, Support, Services and Product Management - with focus on Expectation Management, Relationship Management, Integration Management, Status Reporting, Escalation Management and Release Management; worked with Customers in understanding their environment, unique business needs, issues faced, setting expectations and then working with internal teams to deliver value to customer
• Did a successful small-scale implementation of ITIL within the company, defining processes and SLAs for the internal IT team and our external “elite” SaaS customers - so as to deliver premium value service, on Sales Force.

Technologies used: Sales Force CRM Support Services portal, JIRA, Vignette Portal, SaaS, Project, Agile/Scrum, Rally, ITIL, QuickArrow, Java, Oracle, SQL, Weblogic Portal, Websphere, Crystal, BI/ MicroStrategy, iTrack, Wiki, VMWare.

 

Charles Schwab, San Francisco CA

Sr. Technical PM (Consultant) – IST Schwab.com Projects                                                                       Jun06-Aug07

• Managed multiple, complex, cross-functional web application projects - to implement enhanced functionality on the Brokerage Trading "schwab.com" site, driven by marketing team - with budgets of $2m & teams of upto 20
• Projects involved serving business needs for improved User experience and business process reengineering - achieved significant performance improvements, by reworking on some of the core existing legacy integrations
• Managed projects using RUP methodology, with strict guidelines by local & enterprise governance from PMO; did Budgeting, forecasting of schedule/budget, Variance analysis and managing project baselines & interim plans
• Projects were an opportunity to work with various Brokerage apps as Accounting, Trading, Positions, Gain-Loss, Cost-basis, Portfolio Accounting/Performance, Legal, Compliance & Privacy initiatives
• Managed intranet Sharepoint sites for team-collaboration & communication; Also managed cross-domain relationships, Issues list, escalations, Changes & Risks; represented team in Stakeholder/Management meetings
• Delivered & managed documents as Project, Communication, Risk, Contingency, Release, CM & Operational Plans for a Production site - making sure that scope, milestone, deliverables & priorities were communicated
• All the website projects involved localization effort for the Chinese web trading site and extensive task, issues management related to publishing & other workflow aspects of the proprietary content management CMS app.

Technologies used: Clarity “Niku” Portfolio Mgmt, MS Project, Rational RUP, Java, XSL, proprietary CMS, AJAX, Mainframe, Oracle, Clear Quest, Web Services/ SOA, WebSphere, Sharepoint, .Net, VSTS.

 

Network Appliance, Sunnyvale CA

Project Manager / Systems Analyst (Consultant) - ITIL Remedy Implementation                                  Nov05-Jun06

• Infrastructure project that involved enterprise implementation of ITIL/ITSM Remedy solution with Service Desk, Incident, Problem and Change Management – core of IT Service Management workflow
• Lead the requirements analysis for integration with internal & 3^rd party apps - defining the workflow, architecting the integration solutions; integrated with an internal HR app, PeopleSoft/HR and Call Center "Help Desk" app
• Managed all facets of the SDLC from requirements/SOW definition to package/vendor selection to gap analysis to testing to implementation; hired & managed resources, estimation/budgeting, prepared RFP for vendors, Release, Change management, Operational Plans and rest for an enterprise application that went to production
• Managed issues related to the Remedy implementation and integration – in collaboration with IBM & Remedy
• Did gap analysis, mapping, requirements gathering & documented the ‘as is’ & ‘to be’ workflows; provided technical oversight; coordinated activities amongst cross-functional teams.

Technologies used:  MS Project, Agile/Scrum, Remedy CRM, Vantive CRM, Web Services/ SOA, TIBCO, LDAP/SSO, TCP/IP, Network/LAN, Xellerate IDM, eCenterOne & Nuasis - Help Desk/Call Center applications.

 

HealthNet, Richmond CA

Technical Manager/ Project Manager (Consultant) - Provider Portal Projects                                   Aug05–Nov05

• Managed multiple projects driven by marketing initiatives and lead a team of BA, QA Analysts and Web Designer; coordinated efforts with various cross-functional teams in a fast paced environment
• Coordinated actions to make sure that the projects were in compliance with HIPAA, ADA regulations and also EDI guidelines; laid the processes, procedures and methodologies for portal architecture implementation
• Managed multiple projects on Healthnet/MHN to build a Provider Portal with healthcare business domains of Provider Security, Claims Inquiry/Submission, Eligibility, Authorization & Claim’s Electronic Remittance Advice; also integrated with partner vendor sites and implemented McKesson’s CERM - a Clinical decision review tool/application; Also, implemented existing Interwoven content management system with the new portal app.

Technologies used:  MS Project, Plan View, Agile/Scrum, Interwoven CMS, Test Director, Visio & Web Services.

 

Wells Fargo & Company, San Francisco CA

Technical Project Manager (Consultant) - ISG Infrastructure Projects                                               May05-Aug05

• Managed multiple projects, following the Wells SDLC DPF/EPM & the WUP/RUP methodology – managed cross-functional teams and delivered Project plan, Budgeting, Change & Release Management documentation
• Managed multiple projects involving Infrastructure enhancements – A) Assured Data Facility - involved implementing a new infrastructure component model that simplified, standardized, and enhanced the web application data exchange with back-end systems B) Platform Independence Program - to move the public website from ATG based environment to J2EE standards – preserving the content on the existing Documentum CMS app; goal was to move to portal architecture & C) Flashline implementation – an Asset Mgmt Registry tool.

Technologies used: MS Project, Plan View, DPF/RUP, DOORs, WebLogic 8.1 portal, ATG, Java Struts, Documentum CMS, Wiki, Web Services, MQ, Maven, Clear Quest, Flashline Asset Management Tool.

 

Harley Davidson Financial Services, Carson City, NV

Technical Manager/ Project Manager (Consultant) - Web Applications Portal                                       Dec04–May05

• Provided Technical/Application leadership while managing projects that involved Web e-Commerce application development on Weblogic portal platform, with implementation of direct content management by business units
• Involved with Requirements Analysis of Customer Credit App and Insurance Quotes (Siebel CRM) for marketing team; Insurance Quote application was built with workflow that could be easily customizable by the dealerships
• Managed “direct” reports as the Developers, QA, BA resources and also lead cross-functional resources from the Business, Legal team, Operations, IT & Help Desk - managed scope, functional, technical and operational specs
• Project involved multiple iterative releases of the application – responsible to manage the deployment/ release execution plans, the resource plans, communications, change, risk & operational management; Also managed contingent Data Center move - as an integral part of the overall project.

Technologies used: MS Project, Sharepoint, Agile/Scrum, Weblogic Portal 8.x, Remedy, Siebel CRM, Oracle, Grinder.

 

eBay, San Jose CA

Project Manager (Consultant) - Global Product Planning                                                                      Aug04-Dec04

• Responsible for evaluating the concepts, establishing prioritization across each business area; Managed the scope for the potential e-Commerce projects and supported the various Business Units' needs
• Facilitated the Quarterly Product Planning cycle process from Initiation, Scoping of Request, Scope estimation/verification, NPV Review, maintaining Approved List, Prioritization, tracking plan dates
• Did Enterprise Resource Management using Staffing Plan to get capacity planning metrics, achieving optimal resource utilization with resource leveling; re-engineered processes for efficiencies.

Technologies used: MS Project, “proprietary” PM methodology/tools, Oracle 9i, ColdFusion, MS Access, Excel.

 

 

Other Consulting Assignments                                                                                                                Jan04-Jul04   

AutoDesk Inc., CA

Project Manager (Consultant) - SOX Compliance Data Warehouse

• Project involved migration of legacy Data Warehouse app to Oracle Informatica, in order to be SOX compliant – prepared planning documents & managed deliverables following the PMO SDLC processes.

Technologies used:  MS Project, Buzzsaw, Agile/XP methodology, Oracle 9i, ETL Informatica, MS Access.

 

National Semiconductor, CA

Project Manager (Consultant) - MTIS Applications Migration

• Data migration project for moving the Manufacturing/MTIS Applications from Sybase to Oracle; lead the Data Migration effort strategies, Requirements analysis all alone.

Technologies used: MS Project, MS Word, Oracle 9i, Sybase 12, Perl, Visio.

 

Providian Financials/ Accenture                                                                                                        Apr01-Jan04

Technical Lead/Project Manager (FTE) –

Retail Deposits Web Site and BOSS:

• Managed a team aligned with building products/services on the Providian Retail Deposits e-Commerce website; managed web app projects end to end, using waterfall and iterative methodologies
• Performed the daily routine of managing multiple projects plans, issues escalations, prioritizations, facilitation and delegation of work to onsite and the offshore teams.

Compliance Risk Management:

• Managed the development/implementation of the CRM app - in-house tool for identifying operation-born risks; dealt with migration of data from legacy app, parallel run of apps, deployments and managed offshore vendor.

GEAC Expense Enterprise Portal Implementation:

• Worked on the enterprise-wide implementation of the employee portal – automating travel planning and expense claims workflow for employees; administered the portal, provisioned content management to business team & implemented integrations with external apps, so as to automate/reengineer data flow for G/L & A/P systems.

Technologies used: MS Project, Java/J2EE, JSP, Oracle, MS Access, iPlanet, PVCS, Clear Quest, Remedy, GEAC/Extensity, PeopleSoft/HR, Metavante mainframe, Network/LAN, Unix, waterfall methodology.

 

Multiple Consulting Assignments - Lead                                                                                        Aug97-Apr01

Wells Fargo Bank, San Francisco CA - Overlapping Markets M&A Project

• Worked on multiple legacy applications QA projects, within the Integrated Testing Group, driven by the M&A of Wells by Norwest – part of WFS/ITG.

 

Wells Fargo Bank, Concord, CA - Collections Migration project

• Worked on maintenance and enhancement projects for the legacy Collections System and then later with migration to Client/Server architecture app.

 

Multiple Client Projects; India                                                                                                               Oct92-Aug97

Team Lead/ PSO Engineer (FTE)

• Worked for multinational companies as HCL HP, DCM DS and IIS Infotech – on offshore Client (Omni Source), Life Insurance and other corporate Clients projects.