Nanette Faccilonga

Nanette T. Faccilonga, PMP, CSM

                                                                     [email protected]                                                                 

PROFILE

 

 

Dedicated, Talented, Professional Senior Program / Senior Project Management Professional with superior team management and motivational expertise. In addition, I have extensive solutions development and deployment experience with a focus on business process re-engineering and relationship management for diverse industries.  Adept at overseeing projects from concept to solution implementation, including experience with the software development life cycle (SDLC). Developed project benchmarks and ensured on-time/under-budget completion. Demonstrated skills in consulting, installation, implementations and production support. Excellent communicator with strong presentation, analytical and problem solving skills.  Ability to build effective client relationships with all levels of resources.

 

Project Management	Reporting Tools	Waterfall & Agile
Software Implementations	Contingency Planning	Negotiation Skills
Solutions Deployment	Process Documentation	Vendor Relations
Quality Assurance	Cost and Benefit Analysis	Resource Planning

 

Select Accomplishments

• Managed Programs and projects crossing various portfolios, being scoped at $500 million dollars to $60 million dollars per fiscal year.  These Programs/Projects were delivered on time and on/or under budget annually.
• Managed up to ten projects and/or one program annually from EPMO (Enterprise Project Management Office); represented EPMO to all business units, Stakeholders and Executives.
• Contributed as one of two PMPs that designed, launched and implemented PMO for five business units at CareFusion. 
• Presented PMO objectives to audiences of up to 2000 employees while with Cardinal Health/CareFusion.
• Generated a 70% to 80% profit margin per client and $7 million to $20 million profit per client.
• Developed and enhanced the three and five-day operations new hire orientation training curriculum, achieving 100% participation for SLGs (Specialized Lending Group) Plano, Anaheim, Jacksonville, Jericho and Denver Ops Centers.

	PROFESSIONAL EXPERIENCE

Relevant Experience:

 

Independent Consultant as a Senior Program Manager and Agile Consultant – Dallas, Texas

Senior  Program Management Consultant, Certified Scrum Master (PMP, CSM)                                July 2019 - Present

Program and Project Management, including reviewing scope, creating plans, requesting resources, assessing risks, tracking risks and issues, implementing, upgrading, optimizing  various projects, systems and processes per client needs, to include team building and training.

 

HCSC aka Blue Cross Blue Shield of TX, IL, NM, OK and Montana – Dallas, Texas

    Senior  Program & Project Manager, Certified Scrum Master (PMP, CSM)                        Dec 2012 – July 2019

Senior Program & Project Manager in EPMO -  managed, implemented, upgraded, optimized and converted clients to their BLUE Software Systems, which includes Retail, Group, HCM (Health Care Management), Medicaid and Medicare at various client sites throughout the country.  Managed Programs, as well as three work streams / Projects in a Program which provided cost savings to the Retail Business Line of over $600,000.00.  Managed Waterfall and Agile/Scrum Programs as the Senior Program Manager / Senior Project Manager which crossed two or more portfolios within the EPMO.

 

TekSystems – Dallas, Texas  - Contract

    Senior  Program & Project Manager                                                                       July 2012 – November 2012

Senior Program & Project Manager Consultant worked as a contractor – assigned to Children’s Medical Center of Dallas in the Clinical Application Systems Group (I/T), implemented, upgraded, optimized and converted Epic Systems (hardware & Software).

 

 

MaxIT – Westfield, Indiana- Contract

    Senior  Program & Project Manager                                                                        August 2011 – March 2012

Senior Program & Project Manager/Consultant for an I/T outsourcing company which filled clients’ needs (hospital groups) who required expertise in performing upgrades and conversions from their current system (paper or automated) to McKesson/Paragon systems

Performed system upgrades and conversions at the client sites (hospitals) – concurrently traveling to St. Louis, Missouri and Los Angeles, California on a weekly basis; as well as Lawton Oklahoma

• Highly skilled senior program & project manager

• Excellent motivator of multiple teams concurrently
• Manage multiple major projects with multiple teams concurrently
• Planned and implemented conversions for McKesson/Paragon products at client sites (hospitals)

 

Anthelio formerly known as PHNS – Dallas, TX

    Senior Program & Project Manager                                                                           Oct. 2010 – August 2011

Senior Project Manager in I/T department which filled clients’ needs (small hospital groups) who had outsourced their I/T departments to Anthelio/PHNS

Performed system upgrades and conversions to various systems at the client sites (hospitals)

• Highly skilled senior project manager
• Excellent motivator of multiple teams concurrently
• Manage multiple major projects with multiple teams concurrently
• Installed conversions for McKesson/Paragon products at client site (hospitals)

• Financial Conversion - McKesson Paragon product which we standardized 7 corporations to 11 corporations within general ledger database, along with standardization of all accounts across all corporations
• Payroll Conversion (API to McKesson Paragon Payroll)
• Clocking Conversion (API to Kronos Time Keeper)
• HMM Conversion to McKesson Paragon Pharmacy
• Installed upgrades for McKesson/Paragon products at client site (hospitals)

• McKesson Paragon 8.4 to 9.4.889
• Kronos Analytics installation which was the standard for all facilities within this hospital group

 

TekSystems – assigned to Tenet Health Care – Dallas, TX –

         Contract Senior Project Manager                                                                                                                       Aug. 2010 – Sept.2010

Senior Project Manager with Applied Clinical Informatics group deployed new clinical systems to 46 of the 49 Tenet hospital facilities.

Supported clinical processes and standards related to clinical systems at assigned Tenet hospital sites.  Managed processes and outcomes affected by the new or upgraded systems.  Evaluated the implementation system through assessment of the technology needs for each hospital’s, communications, testing, training and go-live system.  Worked and coordinated directly with the hospital's “A-Team” (CEO, COO, CIO, CFO and CNO).  Communicated with the ACI staff, which was responsible for assessing, planning, implementing and evaluating the new and upgraded systems to ensure that it would enhance the hospital's ability to provide outstanding patient care.

• Defined, estimates and scheduled project work to achieve the scope
• Managed, monitored and forecasted project execution across all Project Management knowledge areas
• Recognized and identified issues and took corrective actions, as required, to deliver complete scope, with desired quality, in time and within budget (including scope change management and risk mitigation).
• Oversaw internal and external stakeholder’s requirements through effective communication
• Contributed to project life-cycle improvement with documentation processes that tracked lessons learned
• Negotiated scope, resources and schedule changes with stakeholders

 

CareFusion (Formerly Cardinal Health-Pyxis) – San Diego, CA (field based position in Dallas, TX)

Senior Project/Program Manager                                                                                   Apr. 2007 – June 2010

Created key project deliverables that included program roadmaps, initiation documents, project scope/plans, milestone schedules and roles/responsibilities matrices. Managed Programs to streamline processes and implemented industry standard project management (PMBOK) throughout five business units. Conducted key stakeholders analysis, identified project risks and prepared risk mitigation plans. Ensured resource availability and managed time allocation.

• Designed, launched and implemented PMO for five business units.
• Created and managed VOC (Voice of Customer) survey project, which became an outsourced national initiative.
• Oversaw projects and programs that included Competency and Certification Program, Tools and Training Survey Project and Project Management Career Growth Project.
• Performed as VOE (Voice of Employee) Liaison to national BPD (Business Process Development)/Dispensing teams.

 

Countrywide Home Loans – Plano, TX

National Mortgage Consultant – Consumer Lending                                                          Nov. 2006 – Apr. 2007

Assistant Vice President/WLD-SLG Training & Development                                              Nov. 2005 – Oct. 2006

Managed five direct reports supporting 20,000 trainees. Developed policies and procedures. Generated reports for senior management using PeopleSoft and Excel. Served as editor and publisher of Specialized Lending Group (SLG) monthly newsletter. Assisted senior vice president with management duties, special projects and ad hoc reporting.

• Played a key role in the development of several internal website pages, which included SLG Live!, Compliance Page, and Loss Mitigation Page.
• Organized and presented at the 2006 SLG (Specialized Lending Group) Training Summit; oversaw PeopleSoft ELM (Electronic Learning Module) course development and logistics arrangements for more than 20,000 participants.
• Created and implemented an updated SLG (Specialized Lending Group) Training Matrix.
• Performed update and internal audits of standard operating procedures.
• Helped maintain the SLG (Specialized Lending Group) Communications Portal.

 

TekSystems – Dallas, TX - Contract

Business Analyst/Project Manager                                                                                 Nov. 2001 – Nov. 2005

Provided cost analysis, business analysis and administration. Engaged in project/product management, facilities oversight and systems management/administration. Managed operations, facilities and administrative issues that included personnel, procurement, hardware/software purchases, licensing, planning and facility relocation. Oversaw new facility construction, remodeling and maintenance. Managed software/hardware system conversions, migrations, configurations and installation. Delegated/managed process development segments to ensure achievement of goals.

• Researched DSL retrofit project requirements and ordered service for various branches/regional satellite teams for Countrywide Home Loans/Consumer Markets Division.  Performed outbound survey to gauge current and future technological needs.  Followed up with branch managers and team VP; presented reports and made recommendations. 
• Implemented TQM (Total Quality Management) policies and procedures for department that positively impacted internal and external customer service performance.
• Authored technical manuals for users and administrators considered the in-house “Users Manual.”   Interviewed end users, programmers and system architects for systems requirements and independent systems integration requirements.

 

 

	EDUCATION

B.S.-Business Administration (Magna Cum Laude)

Northwood University – Cedar Hill, TX

 

Dual Degree: A.A.S.-Computer Science

A.A.S.-Business Information Systems  & Programming (Cum Laude)

Brookhaven College – Dallas, TX

 

Project Management Professional Certification - PMP 1240660

Project Management Institute

 

Certified Scrum Master 2016

 

Six Sigma Sponsor Training – Completed 2009 - Cardinal Health

The Fundamentals of Telecom Certification - SMU Cox School of Business

Loan Officer License 2001 - Champions School of Real Estate – Texas Mortgage Brokerage

	TECHNICAL SKILLS

MS Project § SharePoint § OWB § Clarity§  JIRA  § MS Word § MS Excel § MS PowerPoint  § MS Outlook  §

	ASSOCIATIONS AND ORGANIZATIONS

• PMI, Dallas Chapter, Director of Training (volunteer position), January – April 2010
• PMI, Dallas Chapter, Director of Policies & Procedures (volunteer position), May 3, 2010 – June 2011
• Toastmasters, PMI Dallas Chapter January 2010 – 2012