Ravi Sinha

Ravi Kumar Sinha Delivery Manager - Software Development and Delivery Dell International Services, Noida Mobile: +91 981 818 3014 email: [email protected] __________________________________________________ An accomplished delivery leader with overall 18+ years of industry experience in global delivery management, operations and governance including portfolio, program, project and people management, Business solution, pre-sales and sales support, quality and testing for large & complex customer IT projects while achieving sustainable business growth in terms of top & bottom line, revenue, gross margin & profitability, higher customer satisfaction resulting into long and mutually beneficial engagements. Profile Summary I have strong background in planning and execution of all types of greenfield and brownfield projects, transition and setting up managed services, product development & implementation, quality assurance, service delivery, IT Development, production support. During the course I have been leading and provisioning IT solutions to a broad spectrum of businesses. Business includes Healthcare (Payer and Provider segment), BFSI (credit risk, payments, investment and retail banking, finance, insurance, utilities) across wide spectrum of technology, methodology and delivery-engagement model. I have successfully managed and delivered projects in technologies like Oracle, SQL, PLSQL, SQL Server, C#, Java, Spring, Hibernate, Jasper, Groovy, Web Services, WebLogic, WebSphere, Mainframe Cobol, CICS, BIDW, EDW, DW, Microsoft, Teradata, ETL (Informatica, Powercentre, Datastage), MSTR (Microstrategy), Crystal report, SSIS, OBIEE, ODI etc. _________________________________________________ PROFESSIONAL WORK EXPERIENCE WITH SELECT MILESTONES Dell Services, Noida Aug 2004-till present Current:- Delivery Manager • As part of leadership & Exec Management team, encouraged a culture and environment of collaboration, innovation and excellence across projects and programs. • Worked closely with delivery teams and implemented best practices in target accounts to ensure consistent service delivery, Achieved higher CSAT, through being innovative, continuous service improvement and value additions. • Aligned Delivery process to meet the client business requirements on a continual basis & foster solution innovation to solve client issues • Reduced the cost of delivery through standardization of Delivery processes, Transformation and Optimal solutions design • Demonstrated personal skills and abilities to identify - sustaining, breakout or disruptive innovative solutions to bring operational efficiencies and quality product or services to the customers. • Coached Project Managers and SMEs in assigned accounts. • Handled capacity planning, Selection and recruitment of talent • Provided extensive Pre-sales and Solution Design support for Business Development • Led delivery of product management (concurrently running more than 25 streams) on Decision Analytic platform for a premier client, Experian, (UK, EMEA, AnZ, APAC, India, Americas) handling multiple teams of size 90+. (Played a pivotal role in growing a Multinational BFSI Account in Dell Services from 8 odd to 90+ headcount and more than $8 million of consolidated revenue in last 7 years) • Key member for ISO 9001 quality certifications, SEI-CMMI assessment and Six-Sigma initiatives. • Did due diligence and provided consultancy to Experian building their capability Building program center. • Supported large and complex bid response in terms of devising solutions, new initiatives, DevOps, Simplification & optimization, Contractual Model, Tiered and milestone based pricing. _________________________________________________ Current Role and Responsibilities Portfolio, Program Delivery and Engagement management Currently leading and managing portfolio and deliveries within BFSI as Delivery Manager for App Dev, App Support & Testing Line of Services involving advanced and diversified technology, model and methodology stacks having globally located 118 FTEs (peak size) with total revenue in the range of USD 4-6 millions • Ensuring and Strengthening Integrated Product Delivery and Support (IPDS) deployment • Governance - SPOC to provide leadership and direction to delivery and business services • Strategy - Formulating, devising and executing business and management strategy • Gross Margin & Profitability - P&L ownership in terms of Delivery organization (Pyramid, optimal utilization etc.) • Costing - Cost Model review, Budget Evaluation and Annual planning for Clients • Contract Management - Contractual Formulation, Execution and Compliance • Revenue Accruals and tracking growth pipeline, creating outlook and providing forecast • Governance & Operational Management: Strategy and Decision Making, Tactical and efficient operational management through defining, tracking and owning various Organization level KPIs like Profitability, Utilization, Pyramid and Bench • Demand-Capacity Management: End to End Resource planning and Management including allocation, movement, Direct and contract hiring through liaising with TA group • Providing direct support to steering group for Delivery transformation program. • Capability Building and Service Improvement Plan:- Knowledge Culture management, Factory Model, Six Sigma, Lean, Process Improvement, Go to Green (From Red or Amber) strategy. • Communication of Delivery and Quality improvement plans against KPIs contractually bound, which may result into Service Credits or liquidity damage. • Contributing to “Go to Market strategy”, Deal Plan and Deal calendar through various leads within Delivery purview • Bid Formulation, Proposal & Bid Management - Helping team in preparing and finalizing RFPs for the Account Sales team and Business Development Group for account growth and penetration • Offering Solutions - Identifying, refining and consolidating offerings at Organizational level • Globalization and nearshore planning & Building cost effective and productive Global delivery model aligned to diverse business need of multiple clients • Billing and Invoicing - Ensure Invoicing till realization • Audit & Health Check – Audit and improvement of monthly program/operation reviews and metrics, Conducting independent program reviews • Performing Management Review and random health check for various projects, programs within Organization • PMI certified - Successfully completed and certified on educational series on Project Management, P3MM (People, Process and Portfolio Methodologies and Management) and securing 100% Score (Sponsored and certified by PMI). ________________________________________________ Experience Summary Dell Services, Noida Aug 04 – Till Date Designation: Delivery Manager Projects: Banking and Financial Domain: 1. Experian Decision Analytics Program (June 2010 – till Date) Role – Delivery Manager Work Streams – Handling 25 or more concurrent running streams of delivery/projects spanning across Business areas within Banking, Finance, Cards, Credit Industry, Utility and Telco’s. Engagement – LoH (Lab-On-Hire) service delivery for product configuration and implementation, Greenfield (de novo) Project Delivery, Support Services, QA services Pricing Model - T&M with Blended Rate, T&M with CAP, FP(Fixed Price) Number of Streams/projects/programs – peak 21, average number – 12 Peak team size – 118, average – 80, USD 5.5 Million Industries being served – Product implementation for Banking, Insurance, Service Organizations, Credit Card corporations etc. (Product Name: Tallyman, Transact SM, PowerCurve, Hooks, Easy Connect, Connect+, Hunter, Probe SM, SDS, Strategy Manager, PCSM, PCCM, PCE, PCO, Originations) o Developed product roadmap along with Business/Functional heads. o Developed strategy for development based on the roadmap o Managed functional, non-functional, usability, performance, accessibility requirements. o Implemented best practices in continuous integration and test automation (DevOps) 2. Experian UK Credit Services (Dec 2009 – May 2010) Role – program Manager Engagement –Greenfield and brownfield Project Delivery, Support Services, QA services Pricing Model - T&M with CAP Peak team size – 32, average – 24 Industries being served – Credit rating channels and incorporations. o Responsible for achieving revenue and profit target and managing customer satisfaction o Responsible for overall planning for software delivery and quality in India and UK delivery centers o Managed SDLC including requirements analysis, design, coding and unit testing, system and integration testing, regression test automation, and release. 3. VocaLink – BGC (Aug 2008 – Nov 2009) Role – Sr. Project Manager Engagement – Greenfield (de novo) Project Delivery, QA services and Warranty Support Pricing Model – Fixed Price contract with Liquidity damage (risk-reward) clause Number of projects – peak 3, average number – 2 Peak team size – 26, average – 21 Industries being served – Payments (payments channel and payment processing for European Banking) 4. VocaLink – Cust Apps Dev, Harrogate (March 2008 – Nov 2009) Role – Sr. Project Manager Engagement – Greenfield (de novo) Project Delivery, QA services and Warranty Support Pricing Model – T&M with tiered rate, Service credits damage (risk-reward) clause Number of projects – peak 2, average number – 2 Peak team size – 22, average – 20 Industries being served – European Banking & payment channels 5. SAMS – Strategic Asset Management Systems (March 2008 – Nov 2009) Role – Project Manager Engagement – Greenfield (de novo) Project Delivery Pricing Model – T&M with tiered rate Number of projects – peak 1, average number – 1 Peak team size – 8, average – 5 Industries being served – Islamic Banking (Sharia and its practical application, Sharjah Role: Delivery Manager Healthcare Domain: 6. HPHC - EDW (March 2007 – Dec 2007 (Located at Boston, USA) Role – Transition Manager Engagement – Project & Service Delivery Pricing Model – T&M with tiered rate Number of projects/applications – peak 6, average number – 4 Peak team size – 24, average – 18 Industries being served – Healthcare Payor Organizations 7. HPHC - EDW (June ‘2006 – Feb 2007 (Located at Noida, UP, India) Role – Onshore-Offshore Manager Engagement – Project & Service Delivery Pricing Model – T&M with tiered rate Number of projects/applications – peak 6, average number – 4 Peak team size – 24, average – 18 Industries being served – Healthcare Payor Organizations 8. CVS Viper (Jan ‘2006 – April’ 2006(Located at Noida, UP, India) Role – Project Manager Engagement – Project & Service Delivery Pricing Model – T&M with tiered rate Number of projects/applications – 1 Peak team size – 12, average – 8 Industries being served – Healthcare Pharmacy Organizations 9. BCBSRI LRSP – CHiP Applications, Rating Applications, Data Exchange (May ‘2005 – December’ 2005(Located at Noida, UP, India) Role – Project Manager Engagement – Project & Service Delivery Pricing Model – T&M with blended rate Number of projects/applications – 3 Peak team size – 16, average – 15 Industries being served – Healthcare Payor Organizations Role: Transition Management, Project Management Core Responsibilities: • Delivery and Project Management • Cost, Schedule and Scope management • Contract compliance, Program Leadership • Globalization – Offshore transition and ODC Setup • Technology needs analysis and consulting • Business Problem Solving – Internal/External • Status reporting to client as well as senior management level • Understanding and Managing Performance • Team Building and Resource Forecasting and management COMPUTER SCIENCES CORPORATION (CSC USA & INDIA) JANUARY ‘2003 – AUGUST ‘2004) GROUP: Financial Services/Solution Group - Conceptualizing Product Design & Development including multi-location Implementation across different Platforms Project/Product: Life Insurance 10. Product Name: nbA – New Business Accelerator (From Jan ‘2003 – To August ‘2004 (Located at Irving, Texas, USA) Role: Team Lead, Database Architect (Data Modeling, Database and Workflow Design and Database Administration) SILVER LINE TECHNOLOGIES LTD, UK & MUMBAI FEB ‘2000 – JAN’2003 Lead Analyst, Sr. Software Engineer Projects: 11. 3r- CRM Product for Banking & Insurance sector – UK (Dec 2001 – Jan 2003 (Located at Henley-on-Thames, UK) • Lloyds TSB ODIN and CARDS • FDE Evolve+ and Online PCF • CUPOLAND and PORTRAIT • DKV SEGUROS previously known as PREVIASA 12. AIMS - Atypical Investment Monitoring System (Sep‘2001 – Nov‘2001) 13. J.P.Morgan, UK (July’ 2001 – August ‘2001) 14. Resource Management System (May’ 2001 – June ‘2001) 15. VERITY- National Utility Service (Feb’ 2001 – May‘2001) 16. BASE QUOTA SYSTEM (Dec’ 2000– Jan ‘2001) 17. RBI-MoF -Master Office File System (FEB’ 2000 – Nov ‘2000) Core Responsibilities: • Oracle, SQL Server and DB2 UDB, Workflow DBA • Interacting with Clients for supporting any issues related to implementations and release • Release Management • Design and Requirement Gathering • Providing Estimates for the Issues and Change Requests PIONEER COMPUTERS PRIVATE LIMITED, JAMSHEDPUR (SEP‘1998 – FEB‘2000) Software Systems Analyst Project: 18. Payroll System (Mar’ 1999 – Jan ‘2000) 19. Asset Management System (Jan ‘1999 – March ‘1999) 20. Recruitment Management System (Sep‘1998 – Dec ‘1998) Core Responsibilities: • Programming, Testing, Analyzing, Designing and Requirement Gathering • Providing Estimates and Database support __________________________________________________ Education & Professional Development • Dual specialization certified in Electrical & Computer Engineering from Medgar Evers City School of New York, USA. • B.Tech. - Bachelor of Engineering, Electrical Engineering – NIT Jamshedpur (One of the 17 Prestigious RECs, 1993-1997) - Top ranked Indian govt. institution • Top performance Award - Dell Champ Award, Gold Award and Silver Award winner for FY14, FY15 consistently top performer for Delivery Management • IBM Datastage Certified, Certified Professional CRM Developer • Leaders Essentials & leadership Workshop under Organizational Leadership Development Program • Completed “Understanding and Managing Performance” under Organizational Leadership Development Program • Completed “Project Management” Training through Perot L&D and PMI in Boston, USA • Completed “P3MM fundamentals” by Perot Learning and Development • Completed “Leader’s Negotiation Skill” training in HPHC Boston, USA • Certified in “Project Workshop Facilitation”