Raymond Bishop

RAYMOND F. BISHOP

OVERVIEW:
I am an Information Technology professional with extensive experience in business management, project management, analysis, business and technical design, applications development, implementation, applications maintenance, applications productions support, and customer support. This includes the management of, as well as performing on, a technical level in these areas. Strong leadership skills with an emphasis in customer focus, team building, process orientation, personnel development, communications, and organizational skills. I have a proven track record of success when working with difficult customers and matrixed organizations.

EMPLOYMENT:
Highmark, INC., Pittsburgh, PA August 2009 - Present
Lead  Business Technical Analyst
Collaborates with business owners/stakeholder to understand business needs, processes project specifications, business case development, cost sheet analysis and data sources. Translates business needs into clearly defined and documented detailed, high quality requirements, functional designs, and system supplemental specifications for new applications or analyzes change requests/enhancements in existing applications. Analyze data to determine business problem, trends, or opportunities for process improvements. Responsible for testing, and provides root cause analysis and corrective action plan. Responsible for verification that the delivered application requirements meet the customer needs based on the specifications, ensuring minimal defects in both UAT and production. I am accountable for the identification, documentation, and escalation of risks, defects and issues throughout the project lifecycle. I am responsible for assisting in the resolution of risks, defects and issues. For smaller projects or initiatives may be accountable for project schedule and resource allocation up to and including matrix staff. Accountable to provide project status back to the appropriate Management group or customer, staff involved in release co-coordination and/or various PMO groups.

Northeastern Executive Group, Cranberry, PA December 2008 to June 2009
Contracted Senior Business Analyst with Highmark, Incorporated, Pittsburgh, Pa
I was responsible for coordinating the collection of business needs. Converting high level requirements to functional requirements and documenting them in functional, navigational and page Use Cases. Prepare Functional Requirements documents using the existing templates. Concurrently documents business rules and functional requirements. Documented technical details in the functions including data source, file formats and data mapping. Utilizes Requisite Pro for requirements management to capture, prioritize and manage requirements, which help in controlling numerous artifacts produced by the teams working on the same project by keeping track of simultaneous update, change notification and multiple versions. Creating test strategies, conducts manual testing and logged defects. Assist testing team in understanding the business rules and system development process. Develops a comprehensive Test Strategy to determine how the testing would be approached in terms of tools, people, procedures and support. This includes test management process, description of test effort, test reporting plan and the test case schedule. I identified the types of test data needed for the various functions/modules of the project.

Electronic Data Systems Corporation Warren, OH September 1985 to April 2008
Applications/Infrastructure Support Analyst
As an individual performer on the Metavance (Medicare Advantage Systems) Applications Development -- Infrastructure Support Team, was responsible for generation and building of application software for the NT/Distributed network environment for both major releases and for subsequent release patches packages. I was also responsible for the packaging and preparation for distribution of modified software for delivery to clients. I developed documented procedures to perform these functions.

Project Manager --Advanced Business Analyst
Led a team of 10 Information Specialists in support of Delphi Packard Electric Manufacturing Engineering Systems in Warren, Ohio. Managed the day-to-day team deliverables, work scheduling managed customer expectations, and provided monitoring and reporting to customer and EDS management.

Technical Delivery Team Manager - Project Manager - Applications Development
Led 38 team members (Information Specialists, Information Analysts, and Information Associates) in providing systems development, enhancement, and maintenance services for Delphi Packard Electric Business Systems, Product Engineering, Packard International, Quality Control, and Reliability staff areas. Supported numerous mainframe, distributed, and PC based systems. Responsible for customer consulting, satisfying customer commitments, adhering to Systems Life Cycle/Systems Development Procedures (SLC/SDP, GM 4 Phase) methodology, producing internal efficiencies/cost savings suggestions, salary administration, staffing, resource management, and personnel development and administration. Led sub team within the ISO 9000 core planning team, responsible for achieving ISO compliance. Coached various work groups on documenting their functional areas, provided quality assurance to ensure standards were followed, and provided project management for meeting target dates. I led the Software Quality Assurance (SQA) team, which conducted software audits to ensure quality and conformance to established standards. Developed standards used in conformance and configuration management. I served as a core team leader in support of the Center's Capability Maturity Model (CMM) Level 3 certification in the areas of SQA and Team Management. I continued to serve in that same capacity as the Center pursued CMM Level 4 certification.

Team Leader - Information Protection Team

I led a team of 7 Information Protection Specialists in support of Delphi Packard Electric Systems in Warren, Ohio and Delphi Chassis Systems in Sandusky, Ohio. I managed day-to-day information protection processing at both locations to include access controls, monitoring and reporting. I served as the representative on the GM & Delphi Information Protection Corporate Team that proposed new processes, policies and procedures for use throughout General Motors Corporation. I supervised the development and implementation of Disaster Recovery Plans, Business Continuity Plans, and Audits of these plans through drills and exercises.
 

Advanced Business Analyst
I served as the key customer contact for the Packard Electric Engineering and Specialty Products staff areas. Coordinated and monitored all EDS activities in support of those staff areas. Identified and addressed customer problems and opportunities. Provided service consulting, executive boardroom presentations, hardware/software quotations, and invoice clarification and resolution for customers

Team Leader- Help Desk Level 1 Customer Support
I provided Help Desk support for Delphi Packard Electric Systems (General Motors). I led team consisting of 15 Systems Engineers that were located in Warren. These engineers provided support for Delphi Packard worldwide. I was responsible for oversight and management of all team members. Shift scheduling and all personnel actions (pay, bonus, recognition, performance review, hiring and terminations.)

Project Manager - Applications Development
I provided systems engineering support for Power and Signal Distribution Systems new Bill of Material (BOM) system. I led team consisting of 10 Systems Engineers that were located in Warren, Ohio, Dayton, Ohio and Anaheim, California. Responsible for oversight and management of all development, enhancement, and problem resolution activities related to this implementation as well as the interfaces to all other engineering systems.

Systems Engineer -- Applications Development
Responsible for enhancements and maintenance to 15 Manufacturing and Engineering systems. Became an expert in the tool design and manufacturing process to produce production parts and subassemblies for power and signal distribution systems.

Warren City Schools, Warren, OH July 1979 to September 1985
Coordinator of Educational Data Processing
Employed as programmer/analyst and promoted to the position Director of Educational Data Processing, responsible for programming staff, data entry staff and computer operation staff. Responsible for all budgetary activities and personnel issues as well as setting the direction of internal data processing operations for the district. I assisted in the development of vocational 2 year programming program for high school juniors and seniors.

United States Army & Ohio Army National Guard - Honorable Completion of Service 2002 (Retired)
Command Sergeant Major
Ensured that newly assigned enlisted personnel were instructed in military courtesy, customs of the service and command regulations or policies. Monitored and conducted training of enlisted soldiers. Provided counsel and guidance to Noncommissioned Officers (NCOs) and enlisted soldiers of the command. I assisted in inspection of command activities, facilities and personnel. Planned, directed, and coordinated human resource management activities to maximize the strategic use of human resources and maintain functions such as compensation, recruitment, personnel policies, and regulatory compliance. I performed a variety of duties to promote soldier welfare, such as resolving human relations problems and promoting soldier employee health and well-being. Sought out, interviewed, and screened applicants to fill existing and future job openings and promote career opportunities within an organization.