Frank Ficca

Frank D. Ficca, PMP, CSM

400 Kelly Drive                                                                                                          Home: (610) 792-4372

Spring City, PA 19475                           [email protected]                               Cell: (610) 331-8552

 

Summary

 

Process oriented, results driven IT services professional with proven track record of translating business requirements into technical activities, and delivering business value. Recognized for breadth of experience and success in leading large, long term, multiple vendor portfolios of programs, projects and outsourcing engagements. Progressive experience in the complete IT solution development life cycle from requirements gathering to implementation and ongoing support. Overall success in creating value from the delivery of IT managed services and products; increasing value to clients and achieving bottom line results through continuous improvement.

 

Professional Experience

 

TD Bank Mount Laurel, NJ

Senior Technical Project Manager (June 2013 – Present)

US Technology Solutions Senior Technical Services Project Manager leading multiple teams of highly skilled, application development project managers, business analysts, engineers, programmers, database administrators, security specialists, system analysts, and infrastructure specialists managing multiple highly complex application development and infrastructure projects. Responsible for managing both the solution development life cycle as well as the product development life cycle within the consumer, small business, and commercial banking product segments.

• Direct and manage large-scale applications, programs and projects across multiple product lines, involving significant scope and complexity and 50 to 100 people
• Manage program and  project financials to include budgeting, forecasting, variance explanation and resource related expense issue resolution
• Communicate updates regularly on major milestones, escalations, and status to business partners, technology partners, and stakeholders
• Provide governance ensuring that the proposal, execution, control, deployment, training and hand off, warranty support, and closure meet promised schedules
• Direct technology groups at an operational level to ensure business requirements are translated into technical activities and the correct resources are engaged to complete work to schedule, budget, scope
• Work autonomously with the unit management and collaborate with other business leads to establish and execute on common goals
• Manage PMLC/SDLC for application development across entire enterprise footprint to include Online, Mobile, Tablet, Retail Internet, Phone, Store, and Core Banking Channels
• Perform risk identification and mitigation activities, escalating unresolved issues to the Executive and / or Steering Committee where appropriate to secure their timely decisions/support
• Manage the acquisition and deployment of resources, including budget, by working with functional managers to secure resources required for the project
• Ensure client satisfaction with the project process and project team by effective and timely communication including status reporting, continual risk/issue assessment/management and escalation, and resolution of issues as they arise
• Influence senior level leaders and partner with other IT Managers to ensure resources remain engaged with mission critical project related activities
• Manage and Adhere to all required regulated banking documentation and audit controls as defined by applicable laws and corporate directives
• Manage and negotiate the acquisition and ongoing oversight of vendor resources as defined in statements of work

 

Comcast Downingtown, PA

Technical Project Manager (February 2012 – June 2013)

Video Product Quality Assurance Program and Project Manager leading multiple teams of highly skilled, cross-functional Network, Application, and RF and IP Video Engineers. Implementing new product data center builds and providing day to day leadership and oversight for ongoing delivery of services and technical projects. Responsible for managing the complete life cycle of moderately-to-highly complex projects, including approval, planning, execution, and closeout to ensure planned results are achieved on time.  Developing budgets and timelines, and ensuring progress to plan, as well as tracking critical project achievements. Working with vendors and engineers to establish and achieve goals within the Quality Assurance and Test Environments.

 

• Manage multiple projects through entire project lifecycle (inception, design, development, integration and test, trial, and deployment)
• Coordinate scoping and architecture review activities for initiated programs and follow process for program approval at architecture initiation board
• Create and track E2E project plan (in conjunction with the lead engineer)
• Track tasks and milestones across all parties (including vendors)
• Coordinate, manage, and drive test organization activities
• Facilitate bug triage, manage bug lists across vendors, track issue resolution with Lead Engineer
• Coordinate change request generation and tracking
• Act as lead to make project’s scheduling decisions (in conjunction with the lead engineer) or facilitate conversations necessary for decision making
• Report on project’s progress as required by product engineering management
• Identify and manage critical path and risk areas, and create risk response and mitigation plans
• Report weekly (or as necessary) on any risks/issues
• Escalate as required to unblock open issues
• Work with other PMs to track and manage inter-project dependencies
• Communicate updates on major milestones, escalations, and status to Lead Engineer and Lead Product Engineering project manager
• Work with lead engineer and management to set project specific budget
• Project spend rates based on the budgets
• Manage within budgetary objectives set by manager, monitoring and controlling costs within functional area
• Provide research and assistance to leadership in the development and design of new process improvement initiatives, projects

 

Selected Accomplishments

 

• Managed and successfully implemented industry leading set top box technology hardware and software solutions providing next generation IP based capabilities to end use consumers on Comcast X1 platform

 

• Managed and successfully implemented multiple revenue generating targeted advertising system solutions to allow significant incremental growth of sponsor participation for the Comcast Spotlight division

 

• Managed and successfully implemented multiple graphics based set top guide end user solutions to increase Video on Demand revenue

 

 

PCN Philadelphia, PA

Program Manager (January 2011 – October 2011 Verizon, Nissan, Delphi)

IT Managed Service Operations and Technology Deployment Manager, Program Manager leading a team of highly skilled, cross-functional IT Professionals and Project Managers. Implementing enterprise managed service operations and providing day to day leadership and oversight for ongoing delivery of services and technical projects. Responsibilities include:

 

• TL9000 Quality Assurance Manager; ISO 27001 Information Security Manager
• Manage successful delivery of all technology deployments and managed services for networking technologies, including: TCP/IP, DNS, DHCP, SNMP, NetApp High Availability Infrastructure, VMware VDI, ShoreTel VoIP, Kaseya System Management and Monitoring; BMC SDE Ticketing
• Deliver services in accordance with contractual SLAs, business and technical requirements
• Provide single point of contact and escalation point for client contacts
• Estimate technical resource level of effort and manage to estimates
• Coordinate and track all projects and managed service engagements
• Analyze business requirements and define project scope to meet requirements
• Provide solution development, budget, schedule, risk assessment and mitigation for new business
• Deliver 3rd party vendor management for all subcontractors and equipment/service vendors
• Source qualified and experienced resources to meet project and managed service engagement requirements
• Present new solution overview, delivery performance metrics to clients and executive leadership
• Provide business analysis of new and existing engagements to include risk analysis and mitigation, resource utilization estimates, financial impact assessments
• Manage resource allocation across portfolio of projects and managed service engagements
• Provide detailed financial reporting on all projects and managed service engagements
• Manage corporate competencies and certifications to maintain technology partnerships

 

Selected Accomplishments

 

• Developed, implemented, and enforced enterprise policies for Information and Data Security, Disaster Recovery, Continuation of Operations, Crisis Management
• Successfully implemented multiple BlueCat, BT Diamond IP, Infoblox DDI (DNS, DHCP, IP Mgmt.) High Availability solutions for  global auto manufacturer and global electric generation company

 

• Successfully implemented client Cisco VoIP solution for regional airport, lowering costs and  simplifying administration while expanding communication capabilities

 

• Successfully implemented internal Enterprise PMO framework to include process, procedure, documentation and corporate methodology to assist in achieving strategic organizational goals

 

 

 

 

 

 

 

Hewlett Packard Philadelphia, PA                                                                                              

Program Manager (December 2003 - November 2010) (PPL, Phoenix Life, Marathon Oil)

IT Managed Service Operations Manager and Project Manager leading a team of 125 highly skilled, cross-functional IT Professionals. Implementing enterprise managed service operations and providing day to day leadership and oversight for ongoing delivery of services and technical projects. Migrating existing client systems into consolidated managed service centers. Implementing and maintaining financial models, process and procedures for forecasting and control of P&L, balance sheet, and product objectives.  Managing rate of return, working capital requirements, and investment opportunities for new and existing business. Continuously analyzing and improving existing processes and procedures. Continuously identifying, analyzing, and mitigating all risks to ensure the successful delivery of objectives.

 

• Identify top talent and build successful, high performance, business oriented technology teams
• Provide single point of contact for all client and executive leadership interaction
• Oversee Service Level Management of all contractual agreements
• Provide asset management and procurement manager services on behalf of client projects and operations
• Manage vendor relationships and performance to contractual service levels
• Present performance metrics and continuous process improvement to executive leadership
• Resolve all issues and challenges to the successful delivery of managed services
• Provide ownership and management reporting on P&L, Balance Sheet to include forecasts and variances
• Translate business requirements into technical activities and manage execution of WBS
• Identify and analyze risks; develop risk management plan; regularly review and update risk register
• Define Scope of projects to meet business requirements
• Perform stakeholder analysis and manage stakeholder expectation

 

Selected Accomplishments

 

• Improved network reliability and service delivery capabilities by successfully migrating LAN/WAN environment from Nortel to Cisco platform including over 100 devices in 85 locations.

 

• Improved availability and scalability by successfully migrated 300 Wintel and Unix server images to shared environment

 

• Successfully implemented enterprise asset management system resulting in greater utilization and ROI of existing technology devices

 

 

Financial / Business Analyst (December 2001 – December 2003, PPL, Bethlehem Steel)

Identified and understood business process and business requirements of customers and translated them to specific operational requirements. Documented and analyzed the required information and data.

Evaluated information gathered and effectively communicated with internal teams and external clients to deliver functional requirements. Acted as an interface between business units, technology teams and support teams.

• Improved corporate margins by ~10% by analyzing and improving on existing lease agreements including terminating leases for equipment no longer in service, consolidating similar equipment under new master leases and working with lessors on improved rates and terms.

 

 

Director of Business Development (November 1998 – December 2001)

Identified new business development and add-on sales opportunities including completing project scoping and pursuit plans. Worked with technical solution architects and customer requirements to develop mutual value propositions for new and existing client engagements.

• Designed and delivered over $350M in long term IT outsource services to commercial and public clients at an average profit margin of ~25% over a three year period--exceeding regional growth targets.
• Successfully developed, cultivated, and structured high value IT solutions for Fortune 100 companies and municipalities in Mid-Atlantic region.

 

Supervisor – Infrastructure Support Services (March 1996 – November 1998, Vanguard)

Managed site support operations and technical projects for 4000 end users in 5 locations including data center and server farm

• Consistently exceeded contractual Service Level Agreement and Customer Satisfaction metrics ultimately leading to additional growth revenue of $100,000 a year in new projects.
• Provided leadership for a ten (10) person team of skilled and experienced PC/Server technicians and administrators in support of 2000 PCs and 100 servers.

 

 

inacom information systems, Malvern, PA (1992 - 1995)

Service Inventory Manager / System Engineer

 

 

Specialties

 

• Agile Development
• Scrum Master
• Jira, Rally, Clarity
• Continuous Integration
• Process Improvement
• Primavera, Portico
• Carpe Diem, EMP
• Financial Reporting
• Visio,  MS Project
• Implementations
• HP QC / HP ALM
• Financial Forecasting
• Vendor Management
• Digital Channels
• Change Management
• SDLC / PMLC
• ServiceNow
• Core Banking
• Technology Refresh
• EMV, Fidelity, Fiserv
• Deployment/Migration

 

 

 

Education and Certification

 

• Project Management Institute - Project Management Professional (PMP) – PMI Certification# 1376335
• Certified Scrum Master - Scrum Alliance
• Agile Scrum Master – Comcast University / Berkeley Training
• ITIL V3 Foundation
• Six Sigma Green Belt-IT
• Project Management, Villanova University, Villanova, PA
• Six Sigma Green Belt – IT, Villanova University, Villanova, PA
• Principles of Business Analysis, Hewlett Packard, Philadelphia, PA
• B.S., Business Management, University of Phoenix, King of Prussia, PA
• A.S., Computer Engineering, Pennsylvania Institute of Technology, Media, PA