Bindiya Chacko

Bindiya Mary Chacko

Email: [email protected]                                                    Mobile: +91-9886769963

Agile Coach

Experienced Program/Project Manager with a demonstrated history of managing complex projects and building B2B products in the digital marketing space. With experience across sectors such as Financial Services, HR services, Digital & Marketing I thrive on challenges and problems that are critical to organizational growth.

CERTIFICATION(S): Scrum Alliance CSM | SAFe® 4 Agilist | Management 3.0

EXPERIENCE

Groupon – Sr. Technical Program Manager

July 2019 – Present (10 months)

In Groupon, I was able to play the role of Product Manager and Sr. Technical Program Manager for initiatives related to Sellers/Merchants. These initiatives focused on "Increase Supply via Self-Service Tools", "Increase MSAT via Self-Management and Self-Support Tools" and "Accelerate Sales via Deal Builder Tools".

 

As a TPM, I work closely with Product Managers, Editorial Team, Sales Ops Team, Risk Team and Engineering Managers to ensure all dependencies and technical integrations move forward for the project. Based on this understanding, I would create project roadmap and communicate this to management to show milestones in a much easier to read way. My reports focus on high-quality data to make better decisions and these reports are automated from different data sources like Excel, JIRA Portfolio and ProductBoard.

 

On a daily basis, I talk to engineers to understand what we are delivering, where the risks are and what is still outstanding. On weekly and monthly, I could be interacting with all parts of the company. That depends on the project and the current need.

 

Greyamp Consulting – Senior Consultant | Agile Coach

May 2018 – May 2019

Greyamp specializes in Digital Transformations for large enterprises. Worked with major banking clients in the South-East Asian market. Greyamp focuses on transformations spanning across People, Process, Governance, and Culture.

 

Banking Product, Indonesia: May 2018 - May 2019 

 

• Facilitated organizational change required to complement Bank-wide technology transformation.
• Provided structured, scalable, and repeatable approach to moving people and the organization from the current to future state.
• Led the business and digital teams to define shared KPIs for their "Rapid experimentation". This led to more clarity in terms of where and on what to invest. This led to faster pivot when experiments failed to understand Market ask and requirements. No large investment (time, or resources) in IT development was done, without the business case being validated.
• Conducted events like "Design workshop" and "Inception" with various stakeholders of the Bank for "Supply Chain Loan", "Student Loan" and "Online-to-Offline Business" initiative programs. Recommended and agreed with the various stakeholders on the Vision, OKRs, scope, implementation plans, methodology, channels, tech-stacks needed, deliverables, KPIs to be monitored and others.
• Coached 8 Delivery Squads and 4 Business Squads in Agile ways of working, build transparency across management, deployed JIRA Portfolio report for real-time change canvas report, and also supported DevOps teams.
• Deployed JIRA reports to evaluate team metrics and make recommendations to teams and management for improvements.
• Attended Sprint Reviews and Retrospectives to capture feedback and continuously improve Agile guidance, training materials and content.
• Coached business and digital team to create quick prototypes using "Mobile-first design approach". This helped the clients to design draft prototypes during their Customer visit.
• Deployed people framework and employee care strategy that facilitated smooth service commencement and embedded cultural change. Worked with "Developer Advocates" to evaluate current, desired and latest tech-stack needed for new initiatives and innovations. Utilized "Dreyfus Model" and "T-shaped concept" to find gaps in skills and restructure the technical teams based on features to be delivered to the market. This reduced release cycle by 62%.

PHILIPS Healthcare, Bangalore – Project Manager

Jul 2016 – May 2018

Managed program tracks for “Philips Home Care Services” and “Philips Wellcentive Population health”.

1. "Philips Home Care Services" programs to create solutions to help move Healthcare from Hospitals, in to people's homes. This solution helps to reduce mortality, costs, and length of stay in Hospitals, and post-Acute Care settings, so patients get home quickly.
2. "Philips Wellcentive Population health" programs to enhance patient outcomes, improve the use of data and simplify your transition to value-based care.

PI Planning (SAFe): Managed a cross-functional process, stakeholders, business users, delivery team for prioritizing and planning the roadmap and major product releases. Used high judgement to make critical trade-offs, balancing both business requirements and technological trade-offs. Conducted PI Planning to define:

• Focus: vision >> mission >> problems >> OKRs
• Scope: features and components needed for the project
• Release Plan: requirements >> estimation >> sprints >> release dates
• Investment on people, time, resources and inventories
• RAID: Risk, Assumptions, Issues, Dependencies

Track “Cost of Delay”: Deployed Earned Value Management (EVM) report in JIRA and Confluence to discover differences in work achieved and work planned.  Used EVM for tracking scope change, challenges, risks, cost and timetable. Tracked investments related to People, Time and Resources/Inventories.

 

Track “Return of Investment”: Facilitated week after week meeting to inform application performance, bottlenecks, customer usage and production support SLA .Created trackers using ELK Stacks (Elasticsearch, Logstash, Kibana). The results were presented on Pods, Confluence, TFS and Tableau.

 

Vendor Management: Worked closely with 3rd Party vendors like 42Gears, QUALCOMM and Vidyo to support our Mobile app with their upcoming releases and features

 

Inventory Management: Worked with global teams to order, ship, customs and deliver different models of mobile and medical devices for the project.

 

Altisource Labs India – Project Manager

Nov 2014 – Jul 2016

Managed program tracks for “Escrow Overhaul", "Equator Integration” and "ACH - Automated Clearing House".

Release Planning: Facilitated and coached cross-functional process to prioritize, plan the roadmap and define major product releases. Used high judgment to make critical trade-offs, balancing both business requirements and technological trade-offs. Defined and tracked project focus, scope, dependency, risks, release plan, budget, cost of delay and return of investment.


Deployed JIRA and Confluence reports to track project progress, quality and cost of delay with all key stakeholders on a weekly, monthly and quarterly basis.

Coached Product Owners, Developers and Testers on Agile practices related to code quality (XP), code coverage (TDD), automation coverage (BDD) and design technique (Domain Driven Development through Onion Architecture).

SAP Labs India, Bangalore – Associate Architect

Oct 2005- Jul 2014

Worked with Architects across Germany (Waldorf) and France to design and improve performance of features related to "SAP Portfolio and Project Management".

 

Developed, Co-ordinated and Monitored applications related to "SAP Portfolio and Project Management":

• SAP cProjects                                                 
• SAP Scrum@cPro
• SAP Program Management                            
• SAP Release Planner
• SAP PPMS - Product Production Management System

The web-based applications developed by my team was used for:

• Project planning and scheduling                                 
• Managing q-gates
• Release planning (Waterfall and Agile projects)          
• Resources management (Inter & Intra enterprise environments)
• Costing across internal and external partners             

We used below technologies to implement applications related to "SAP Portfolio and Project Management":

• SAP ABAP                                          
• SAP ABAP Objects
• BSP (Business Server Page)                 
• WebDynpro for ABAP
• SAPUI5
• OData

Quest Screening Research India, Bangalore – Associate Coordinator

Oct 2003 – Oct 2004

• Contacted previous employers of the candidate and verify with HR, project leads and colleagues.
• Prepared discrepancy reports of candidates with false experience.

ITC InfoTech India, Bangalore – Technical Consultant

Feb 2003 – Sep 2003

• Provided technical support for LEXMARK products used by US customers.

 

EDUCATION

Bachelor of Engineering (Electronics & Communication)

Visvesvaraya Technological University Karnataka, India

2002