Alex Bing
About
Alex Bing Bio
Results oriented professional with proven ability to identify, analyze and solve problems to increase customer satisfaction and control cost utilizing industry good/best practices as well as experience within public and private sector. Over 19 years of progressive Information Technology (IT) and business management experience with key emphasis in project/program management, network management, configuration, PC hardware and software support. Areas of expertise include: Program Management, ITIL implementation, process improvement, Earned Value Management, IT Service Management, Service Desk management/support, Enterprise Blackberry administration, Enterprise electronic messaging administration utilizing Microsoft Exchange, Lotus Notes, and CA-EMAIL applications, as well as, administering Local and Wide area networks utilizing Windows XP, Windows 2000/2003, Windows NT, Novell NetWare and Microsoft Active Directory. Management tools include: Microsoft Visio 2003/2007, Excel 2003/2007, Project 2003/2007, Service Center, Remedy, Avaya CMS supervisor.
Specialties/Certifications:
Certified Project Management Professional (PMP),
Certified Process Design Engineer (CPDE),
Project 2007 Microsoft Certified Technical Specialist (MCTS),
Certified ITIL V3 Expert,
Certified ITIL V2 Service Manager,
Certified ITIL Foundations V3,
Lotus Notes/Domino 4.x, 5.x, 6.5.x, & 7.0,
Microsoft Exchange 2000 & 2003,
Active Directory,
Novell NetWare,
Windows 2000, NT, XP
Experience and services
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Career history
- 2015-06-15 - present - SAIC (Senior Program Manager)
- 1993-08-02 - 1996-04-01 - American Association of University Women
- 1996-04-01 - 1997-06-02 - Birch and Davis Associates Inc
- 1997-06-02 - 2000-01-21 - Getronics Government Services
- 2000-01-21 - 2008-03-01 - QinetiQ North America
- 2008-03-01 - 2015-04-10 - Qinetiq North America