Frank Geppert
About
Frank Geppert, I have a Master of Science in Business adminsitration and have been working as IT Conultant since i graduated in 2000. I have primarily been working for Accenture until I ultimo 2012 began wokring freelance
As an IT Consultant I have been focussing on IT Project and Operations Management
IT Project Management
Deep experience with complex ERP implementations covering the whole project span from planning, analysis, design, build, test, roll-out and support. Responsible for large (20+) teams (including offshore and 3. party resources) and responsible for aligning IT solution with business and other stakeholders.
Operations Management
Manager for 25 resources (on shore and offshore) for several departments of Accenture’s operational organization (which is responsible for the IT of a large international Danish company). I was responsible for increasing customer & team satisfaction by
- implementing new / change processes & working structures with focus on continuous improvement (of quality and end user service)
- improve communication with stakeholders
- management of 3. parties
- ensure proper project management of small & medium development tasks
- ensure proper service level agreements & contracts and operational readiness for large projects related to my teams
- license management, incl. project management for complexs reporting tasks which did require close cooperation & relationship building across the entire organization and with an external vendor.