Dick Cline

Director of Software Development

Responsible for the set up and management of the Fiserv Financial Accounting Center of Excellence
Manage the team responsible for the core financial application that will be integrated with all Fiserv core account processor systems
Responsible for the transition the development team for Fiserv’s InformEnt data warehouse to Costa Rica.
Implemented Agile Scrum with the Development and QA teams in Costa Rica
Continue to implement self-managing development teams to improve the adoption of Scrum and improve the delivery of high priority functionality
Responsible for Tier 3 support of production applications. Standardized the processes used to escalate customer issues through customer services to development.
Led the implementation of the Financial Accounting Systems in a SaaS environment

Manger of Software Development

Managed the software development organization for the Financial Accounting Line of Business at Fiserv.
Completed the move of the development organization for Information Management Systems to our Global Service Organization in Costa Rica.
Agile Coach & CSM (Certified Scrum Master) - Lead the implementation of the Scrum methodology in the Fiserv Financial & Risk Management Division.
Developed an Agile Scrum Tracking system to track Agile projects and then moved it to TFS Agile.
Developed self-managing development teams to improve the adoption of Scrum and improve the delivery of high priority functionality.
I have managed multiple releases of Fiserv's Financial Accounting software with 100% on time deliveries.
Manage a team of off shore developers and QA in Pune and Costa Rica and integrated them with the US development team.
Moved the Financial Accounting package from a two tier architecture to three tier architecture to allow for the addition of web components.
Enhanced the applications for delivery through an Application Service Provider (ASP) model.
Currently developing a web based offering using JavaScript and HTML5.
Developed standard processes for Tier 3 Support of the production applications. Restructured the support processes to support the ASP environment.
Provided consulting service to other Fiserv teams implementing PCI Compliance, application security and application integration.
Assisted in the development of a Product Development Life Cycle (PDLC) and implemented the PDLC to compliment the Agile/Scrum development processes.