Christina Grimes
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About
Christina Grimes
Innovative, hands-on Lead Technical Support Software Engineer and Technical Program Manager with experience in resolving complex, cross-functional software incidents and driving root cause analysis to deliver an excellent customer experience for 1,200 large enterprise clients. Proven track record in leading software support teams, continuous improvement and creating live demonstration enablement for new technologies, collaborating with internal, client and partner stakeholders, and optimizing process workflows to enhance productivity and quality. Skilled in Agile methodologies, risk management, and executive stakeholder communication, with an innate ability to balance technical expertise with strategic vision. Committed to fostering innovation, improving processes, and delivering impactful solutions to meet client deadlines.