Rakesh Nair

 

Rakesh Nair PMP, PMI-ACP, ITIL, CSM, COBIT, MCA

Sharanam,2AC337,OMBR Layout,

Banaswadi, Bangalore-43

Mobile: +91 9845775972, 9980405009

E - mail: [email protected]

Director - IT Management/ Portfolio Leader

Techno functional, PMP, PMI-ACP, ITIL , Certified Scrum Master, COBIT foundation certified Professional seeking an assignment where I can utilize my Program/Portfolio Management IT skills effectively & efficiently.

Qualified Project Management Professional with over 13+ Years of experience in Technology driving the implementation of key technology programs and strategic initiatives.

Technology and Business visionary leading the design, development and implementation of high-performance technology solutions through web and mobile channels. Expertise in multi-disciplinary teams, Budget management, vendor/client relationship. Recognized for ability to build, motivate and develop high-performing teams to accomplish challenging goals in a fast-paced environment.

• Project & Program management including reporting and metrics, knowledge management (including troubleshooting guides and knowledge base), and escalation and incident management;
• Wide exposure in successfully managing & delivering large scale, multi-site projects ($1M - $20M) portfolio of programs with teams of 10-100+ professionals;
• Business Management – Understanding & comprehending business requirements, ensuring the project is completed on time and within budget. Support project initiatives, including identifying and analyzing preliminary business needs;
• Proven ability to bring benefits of IT to solve Business issues while delivering HR solutions, providing strategic direction to senior leadership on technology/ technical architecture selection and evaluation;
• Excellent understanding and application of the Waterfall, Agile, Six Sigma methods and principles.
• Agile Coach and Mentor for large multi-million dollar programs;
• Exposure to principles and processes for providing excellent customer services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

PROFESSIONAL VALUE OFFERED

 

~ Project Management                                                   ~ Resource Allocation                                                     ~ Operations Management

~ Strategic Planning                                                                   ~ Business Process Re engineering                      ~ Business Management

~ Technical Trubleshooting                                             ~ Change Management                                                   ~ Operations & Control

~ MI/Metrics                                                                             ~ Risk Analytics                                                                         ~ Quality

~ People Development / Management      ~ Training / Coaching                                                     ~Service Delivery/SLA Mgmt

 

AWARDS & ACHIEVEMENTS

• Excellence Award in Year ‘03-‘04 for the Best Managed Project ‘Intranet’.
• Star of the Year Award for the Year ‘04-‘05.
• Year End Sweepstakes Award for Best Performance in Year end Projects for Year ‘04-‘05.
• Recognition Award for Successful Implementation of Singapore Payroll for the year ‘05-‘06.
• Premier Team Award for ‘Requirements Gathering & Analysis’ in the year 2009.
• Annual Platinum Award for Project Execution in Work Force Administration project for the year 2012.
• Gold Award for Client Value for Payroll Data Aggregator Project roll out, APAC region in the year 2013.

 

PROFESSIONAL EMPLOYMENT HISTORY

 

Director – IT Management (Portfolio Leader) , AON Hewitt, Bangalore, May’2012 - Present

 

Key responsibilities include:

• Project Management - Creating estimates for the project, Work Breakdown Structure, Project Plan, Contingency Plan & Schedules, identifying risks within defined scope, quality, time and cost constraints. Responsible for managing the overall project estimation, budget and ROI.
• Reviewing quality reports, metrics/measures to ensure high quality product is delivered to the clients and identifying actions to improvise overall efficiency & efficacy in the process.
• Engagement with key stakeholders across the program, managing all aspects of the program, and oversee the delivery of all projects and work streams.  Keeping management abreast on all updates and program issues as well as ensuring all projects are delivered on their promised functionality and adhere to agreed quality standards.
• Accountable for Payroll solution across 3 countries - India, China and Singapore.
• Defining and planning projects, tracking progress, and follow-ups on task assignments. Assisting with other tasks associated with the projects, including documentation and requirements definition. Point of contact for any escalation, resolving project issues within stipulated TAT.
• Ensuring all the program goals and milestones are successfully achieved including all scheduled deliveries for a specific customer.
• Work with the HR and Leadership Team and other internal stakeholders to develop technology resources that support the company’s overall strategic direction and are consistent with systems and employment legislation.
• Lead HR tools to be optimized, streamlined and administer HR systems and technologies, including ongoing enhancements and upgrades so as to provide a high value for HR practitioners and other key stakeholders.
• Accountable for Work Force Administration, an end to end HR Solution for APAC regional clients.
• Promote Best practices, streamlining of data processes, and increased efficiencies within HR community.
• Adherence to Group IT systems framework including Audit, Governance and Data Integrity Requirements, Controls and all Policies.
• Point of contact for traning the internal teams on Agile Methodologies. Instrumental in implementing Agile frameworks for SDLC -  Scrum, Kanban.
• Managing a team of 50 +Software Developers and 3 Project Managers with expertise in Java, PLSQL and Cognos across multiple locations (Mumbai, Gurgaon, Chennai, Bangalore, Shanghai and Singapore).

 

Noteworthy Credits

• HRMS, an end to End HR Suite, a combination of Employee & Manager Self Service.
• Hewitt@Work, an application for leave approvals on the hand held devices via which manager's can approve leave(s) without logging in to the system.

 

Senior Project Manager (Program Manager), AON Hewitt, Bangalore, Dec’2009 – Apr’2012

 

Key responsibilities include:

• Contribute to projects, as assigned, undertaking research, analysis, report drafting, and supervising in accordance with the overall organizational goals.
• Working closely with the clients to understand business needs, in order to develop IT strategy, and propose solutions including advice on design, implementation, tools, scalability, system performance, dependencies.
• Own and drive programs across multiple LOB’s including all scoping with local and global business leaders, design, data collection, data analysis, recommendations and presenting results to senior management.
• Partner with senior business leaders in developing programs and communicating/following-up on actionable findings.
• Responsible for urgent as-needed analysis and support for local business partners in time critical situations.
• Work cross functionally with peers/colleagues globally to support training, best practices, and shared opportunities.
• Involved in continuous innovation and process improvement efforts to optimize program efficiencies.

 

 

Project Manager, AON Hewitt, Bangalore, Jul’2007 – Nov’2009

 

Key responsibilities include:

• Lead complex, global HR systems projects to drive ease of use, scalability, and value for HR.
• Identify issues, challenges, or problems; research and implement process technology improvements.
• Manage vendor relationships and monitor deliverables, timelines, expectations and budget.
• Acting as a Thought leader in the area of HR processes and technical solutions. Promoting Best practices in collaboration, delivering high value results, and engagement.
• Preparing a detailed project plan, including functional/activity matrix for all new projects and key milestones for each phase of the Life cycle.
• Participate in determining start and end date of UAT and resource requirements during UAT.
• Coaching team members on managing the projects starting from the BAU stage along with the technical aspects.
• Assisting the team with their career development /roadmap including performance management, feedback and training
• Instrumental in implementing SAS70 processes for the technology team in India. Ensuring adherence to SAS70 Audit process. SPOC for the auditors, taking inputs & suggesting process enhancements to the Management.
• Providing assistance with presentations and proposals in support of service management. Identifying Service optimization, opportunities to CRM.

 

Noteworthy Credits

• Implementation of HewittPay, Payroll Processing Application for India, China and Singapore.
• Leading the project HrWorkWaysIndia.com, to implement Payslip on Mobile. The first of it's kind implementation for APAC which won lot's of appreciation from internal and external clients and got the much needed ammunation to Sales.
• Intranet, Local platform for all the employees to apply leaves, raise SCR’s.
• Imaging System - Studying the process in AON Hewitt Lincoshire, USA and implementing the same for AON Hewitt HRBPO, Bangalore. The project went LIVE with 2 processes for pilot run and the entire work floor is now paper free, thereby reducing errors, missing documents, higher retrievability, instant query management and facilitating higher CSAT.
• To facilitate the growing needs of Tax computation & statutory related deductions, Info Centre Module created for easy retrieval of data from payroll database thereby helping achieve TAT from Query Resolution perspective.

 

Technical Leader, AON Hewitt, Bangalore, Jul’2004 – Jul’2007

 

Key responsibilities include:

• Project Management and Monitoring: Project Planning, Tracking, weekly review meetings/ fortnightly Steering Committee meetings to ensure project completion as per agreed SLA.
• Identifying Gaps in the Process As-Is and driving it through Technology led solutions/Quality initiatives.
• Acting as SME for providing guidance & direction to Business Process initiatives & driving cost saving initiatives across the organization.
• Lead assessment of Business needs, evaluate processes and define business requirements to recommend and implement system solutions for new and existing HR processes and procedures to optimize efficiency and effectiveness. Manage the implementation of new/enhanced solutions and workflow processes to increase operating efficiency and improve productivity.
• Audit, promote utilization and facilitate enhancements of HR systems. Develop data mapping and data conversion plans; writing query reports and implementation of test plans.
• Performing audits to ensure system integrity. Ensure on-going operations and maintenance of the HRIS and its various interfaces with other systems.
• Design efficient methods to extracting and reporting data. Creating dashboards, conducts analyses, structures data in a way to provide actionable information. Interpreting data, detect trends and provides recommendations.
• Manage workflow of employment changes to ensure timely approval and processing.
• Understand the project's Vision and requirements, and contribute to the creation of the supplemental requirements, building the high-level technical specifications for a particular platform and/or service solution.
• Manage and implement, support major system enhancements by establishing appropriate change management procedures (internal and external), identifying scope changes, and coordinating multi service strategies and issues.
• Review test plan to ensure all client requirements are covered and test plan is thorough.

 

Noteworthy Credits

• Requirements gathering & Analysis, Design of My Earnings and Tax Report module to make information available to the employees in a simple way to answer basic queries.

 

Associate - IT, AON Hewitt, Bangalore, Sept’2002 – June’2004

 

Key responsibilities include:

• Responsible for enhancing the HewittPay Application. Instrumental in developing key modules like retro pay calculation, arrears, Formula Builder and LOP modules.
• Instrumental in design & development modules like Tax Calculator, Payslip and IT computation sheets.

 

Consultant - IT, AON Hewitt, Bangalore, Jan’2002 – Sept’2002

 

Part of the development team responsible for developing modules like Leave application, reimbursements, travel, Stationery requests

 

PREVIOUS EMPLOYMENT

Trainee Software Engineer, Intelligent Software Solutions Pvt. Ltd., Bangalore, July’2001 – Dec’2001

Programmer, NIIT Ltd., Bangalore, Dec’2000 – July’2001

 

EDUCATION

 

• Masters in Computer Applications(MCA)
• Post Graduate Diploma in Computer Applications (PGDCA)

 

CERTIFICATIONS

 

• PMP, PMI USA
• PMI – ACP, PMI USA
• ITIL Ver3 Foundation Certified
• COBIT Foundation Certified
• Certified Scrum Master from Scrum Alliance
• GNIIT, NIIT

 

TRAININGS ATTENDED

 

• Leadership Insight Program from Harvard University.
• MS Project 2007 Training from Astrowix.
• BME (Building Manager Effectiveness Program) Training from Hewitt University

PERSONAL DOSSIER

 

Father’s Name:                       Mr. T.Balachandran

Date of Birth:                          12-09-1979

Linguistic Ability:        English, Hindi, Malayalam,Tamil, Kanada, Marathi

 

References:

Available upon Request