Tjeerd Wichers
About
o Experienced and energetic program manager and consultant
o Passionate about improving customer experience and operational efficiency
o Change enabler in digital revolution: Building bridges between business and IT
o Has managed and delivered two ING Direct (UK and Japan) start-ups
o 9 years of leading large change programs: setting up programs (Colruyt, LeasePlan and ING), post start-up growth stages and transformational change.
o 7 years of business line management with P&L and value chain responsibility
o Solid understanding of direct business models: multi-channel, omni-channel, customer experience
o Enabling team player: building, motivating and coaching high performing teams
o Worked and lived in several countries, culturally aware, able to unite people, empathic
o Masters in Economics and Business Administration
o Certified Agile Scrum Master