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Manish Gandhi


Vice President - Agile Coach, Citibank

Location: Orlando,FL,USA


Certified Scrum Professional
Certified ScrumMaster
Certified Scrum Product Owner



Manish Gandhi has twenty (20+) years’ experience in Software Engineering, Technology, Product Development, and Information Technology. Last 8 years have been devoted to Agile adoption and transformations. Results driven with a solid understanding of the challenges associated with globally distributed teams in Scrum environment. Successfully worked at large strategic Agile projects/programmes for Fortune 500 organizations (Citibank, Travelers, Schneider Electric, Disney, First Data) as an Agile Consultant, Scrum Master, Agile Project and Program Manager and Agile Coach.

High points :  

  • Offered industry best practices and processeson Scrum and Agile.Partnered with leadership to initiate Scrum Suitability/Readiness assessment to make sure that Scrum is a good fit. Worked with leadership team to determine training plan and coaching need
  • Provided the team with necessary advice when it’s needed. Followed the agile and lean rules himself during daily work. Helped team to improve their performances. Helped team to instill self-awareness, and the necessary skills to identify and remove impediments as well as be in control of their own destiny
  • Completed assessments of the current state of Scrum implementation within the teams and provided coaching plan to address the areas of opportunity found during the assessment
  • Presented Agile and Scrum topics in the organization wide speaker series to socialize scrum values and principles
  • Involved in rollout of SAFe (Scaled Agile Framework) 
  • Launched and contributed to Scrum Master Communities of Practice (SM CoP) and Product Owner Communities of Practice (PO CoP)since last 6+ years
  • Drive “Scrum of Scrum” adoption (primarily Program and Team-level) 
  • Training  and Coaching :
    • Leading and mentoring teams during iterative development cycles while delivering committed results
    • Facilitated and educated the teams to enhance Scrum and agile skills. Conducted Agile virtual boot camp and agile overview, Leadership, Product Owner and Scrum Master training.
    • Coached Scrum Masters, Product Owners and Development teams in the use of Agile practices
    • Guide teams in setting up development environments that enable test-driven development (TDD), automated builds and automated acceptance testing
    • Developed Executive-level briefings on Agile activities and presented to Senior Leadership in Agile Transformation  reviews
    • Focused on training the teams to write good user stories, prioritize the work based on business value and handling of the tasks by the team. Conducted user stories writing workshop for the BAs and product owners to share, learn and develop user story writing skills. Worked with the product owners and teams on product planning and backlog refinement to maximize value to the business stakeholders
  • Supported projects by implementing Agile Life Cycle Management Tool – “Rally” to manage backlog and also helped to generate and analyze business metrics to be reported
  • Ensured improvement areas, lessons learned and best practices are documented, maintained and implemented to support on-going business process improvement initiatives.


Work experience

Citi, Agile Coach
December 2015 - Present, Orlando, FL, US
• Coaching, encouraging, and mentoring organizations to inspire transformational change • Act as a change agent within the Lean-Agile transformation, coach leaders, product owners , teams and Scrum Masters with new processes. • Support and guide teams to create clear and compelling product visions, then work to assist in delivering their sprint and release goals. • Creation of Agile materials that educate, delight, and inspire audiences. Train new and experienced teams. Encourage teams to experiment & embrace change. • Conduct team and organization assessments on Agile processes & programs. Offer recommendations, along with comprehensive training, as needed • Introducing Agile and engineering practices, e.g. KANBAN, ATDD, TDD, CI/CD, Automated Testing, etc. • Responsible for establishing Agile community of practice • Involved in Organization wide Agile Tools Assessment and selection

Cognizant Technology Solutions, Manager Consulting - Process and Quality
September 2011 - November 2015, Manchester, CT, US
Manager Consulting - Process and Quality (Worked in different capacity as an Scrum Master, Agile Project Manager and Process Analyst) • Agile Coaching - Release & Iteration Planning and Tracking. Conducted training on scrum, facilitated the daily standup, sprint review and sprint retrospective meeting. • Supported projects by implementing Agile Life Cycle Management Tool – “Rally” and "JIRA" to manage backlog and also helped to generate and analyze business metrics to be reported • Led the Agile Readiness Assessments & Maturity assessments in organizations to assess the current state of agility and come up with recommendations for areas of improvement. • Identifying business opportunities, selling company services to the client where required and influencing the client to give additional business based on demonstrated capability and past performance • Managed project scope, quality & financials; escalated variances and concerns to senior leadership along with recommendations Involved in various initiatives like Process Improvement, Earned Value Management, Virtual Audit Process, Function Point Estimation, CMMI assessment, Auditors Training & Identify continuous opportunity for improvement

Mphasis , Project Manager, Scrum Master and Business Analyst
October 2001 - September 2011, Plano, TX, US
Worked at HP office in Plano and MphasiS, India as an Waterfall Project Manager, Agile Project Manager, Scrum Master and Business Analyst to support new Product Owner : • Drive revenues within the assign account • Managed Agile Transformation from Waterfall to Agile for more than 50 members team and also actively involved in defining processes and rollout scale agile methodologies at enterprise level. • Implemented Scrum & XP practices for development projects and Kanban for maintenance projects • Coach of multiple Agile teams, programs and management groups. • Educating at all levels within the organization • Instrumental in effective team building by coaching on the art of writing user stories, release planning using team velocity, planning & sizing techniques, Facilitation and Conflict Resolution Skills • Delivery assurance Client - Assuring the client of the commitment and driving the delivery process by working collaboratively with the various delivery and horizontal service line managers and COE (Center of Excellence) teams. • Involved in Agile Tools Analysis & streamlining activities to improve predictability and quality • Conducted monthly presentation and reviews of the projects to senior management and client stakeholders • Involved in organization wide tools transformation program for EMEA region: - Was responsible for data gathering, business and system analysis - Provided support to EMEA account leadership team for status reporting and presentation - Created and tracked plan to migrate 300 + accounts


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