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Ingrid Sutherland


Enterprise Agile Coach, IntraEdge

Location: Phoenix, Az


Certified ScrumMaster


Groups I belong to

Phoenix SUG


After working in Agile environments for nearly seven years it has become like a second skin. It is intrinsic to my nature of “learn as I do”. I have an aptitude for learning quickly and a facility with conveying that knowledge to others in either written or verbal form, at different levels of an organization.  

I am a seasoned team builder and facilitator well versed in the language of the Software Development Lifecycle (SDLC) and the use of tools and systems used in project management/product development.  

I have almost 30 years experience in software development, and have held roles in Quality Assurance/testing, technical support, system analysis, and technical writing, customer service and program/project management, as well as assistant to executive level stakeholders in R&D (~4 years). This gives me a unique perspective when working with organizations transitioning to Agile.

My extra-curricular experience includes holding elected local, regional, and statewide offices in Business and Professional Women/WA, organizing and running business round-tables with the Small Business Association, working on a state senatorial campaign, running for public office, and serving three years on a school board. 

Specialties: Herding cats and corralling chaos with diplomacy and flexibility to manage and facilitate deliverables--all while smiling.


Work experience

IntraEdge, Agile Coach
January 2015 - Present, Chandler, Az, US
Working contracts with IntraEdge client American Express as an Agile Coach: May 2015-December 2016 worked with the mainframe/middleware group in Manila, Philippines helping them transform their portfolio. Trained ~400 people in Agile practices, coached ~50 teams, grew Scrum Masters and Product Owners, and identified potential Agile coaches to train and groom. Training included basics for Agile practices Scrum and Kanban, specific workshops for SMs and POs, as well as Lean and eXtreme Programming. Duties included: *Conducting training for 400+ people *Facilitating an Agile Community of Practice and running Agile Brown Bags once a month *Interviewing Scrum Masters and Agile Coaches for hire into the group *Participating/and co-leading the process to create a transformation plan for the organization *Growing Scrum Masters to better facilitate their teams *Working closely with the leadership/management to ensure they're expectations were in line with the implementation Reporting to Bill Bockstahler = Working with: Douglas Szanto = Jeff Pickles = Babu Kilaru = Kanwaljit Kareer = January-May 2015 worked with the CPS and Open teams under Vishal Mathur and Mariswaran Balasubramanian; assisting them in their Agile transition. Conducted training for all teams (4) in Agile and Scrum basics, Product Owner and Scrum Master, as well as Lean/eXtreme practices like TDD, pair programming, etc. Performed Scrum Master duties for one team. Contacts:

Improving Enterprises, Agile Coach
October 2014 - January 2015, Phoenix, Arizona, United States
Contract with American Airlines/US Airways through Improving Enterprises. Coaching teams in transition to an Agile environment: • Advocating for, training and coaching teams in a Scrum framework • Working with Product Management/Product Owners to produce and prioritize backlogs • Assisting with Planning, Review, Retrospective and other pertinent meetings • Identifying, removing and/or escalating impediments • Maintaining project data and documentation, and producing metrics (e.g. burn down charts, velocities) • Facilitating cross team collaboration • Actively building an Agile Community and evangelizing Agile Assisting the organization wide implementation of Agile across two major airlines during a merger. Working closely with Mentors from the Project Performance Team (aka PMO) and Managers to identify groups ready for to move into the Agile environment. Leading training classes in Agile fundamentals, the Rally tool, Agile Project Management, User Stories, Iteration 0 activities, etc.

Apollo Group, Scrum Master/Agile Coach
September 2011 - October 2014, Phoenix, Az, United States
Scrum Master/Agile Coach: Certified Scrum Master facilitating multiple teams in an Agile Scrum environment; advocating for, training and coaching teams in Scrum; working with Product Management/Product Owners to produce and prioritize backlog; conducting Planning, Review, Retrospective and other pertinent meetings; Identifying, removing and/or escalating impediments; maintaining project data and documentation, and producing metrics (e.g. burn down charts, velocities); Acting as clearinghouse for work coming from all parts of the organization; facilitating cross team collaboration for multiple projects; actively building a an Agile Community and evangelizing Agile; working closely with the PMO to dovetail traditional PMO and Agile/Scrum practices; administering various change management and TDM duties as necessary

Sage, Team Member/Scrum Master
October 2008 - September 2011, Scottsdale, Az, United States

I began as a team member at Sage; I was the technical writer for the SDK (used to customize Saleslogix), the SalesLogix mobile application and hot fixes for about 18 months.

I moved to a Program Manager position and became the Scrum Master for teams working on the core product (SalesLogix), as well as the mobile application, and the SDK . I facilitated the team's move to a more streamlined scrum approach, where before they were working in a 'scrummerfall' manner.


Under my tutelage, the teams adopted task boards, ran more efficient and productive stand ups, planning and review meetings, and were each able to establish a velocity--something management did not believe was possible. The company did not have an Agile PMO, so I acted as the bridge between the scrum teams and PMO as well when there were issues with delivery timing, etc. 

Also responsible for the planning, scheduling and implementation of Beta Programs, Go to Market Readiness activities and the development/training sessions for Boot Camp.


I held the Scrum Master position at Sage until I left in September of 2011 (~18 months).


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