Work experience
Abacus Technology, Sr Business Analyst
December 2010 - Present, Cape Canaveral, FL, United States
Product Owner for various web software programs created for NASA use. Managed seven programmers, kept documentation and business requirements up to date, enter information into JIRA for Agile software development tracking. Test feature development, manage team progress and priorities and sign off on product updates. Manage documentation for CMMI project and process updates. Write user guides, conduct customer training on application use.
Marriott Vacation Club International (MVCI), Sr Technical Writer (Contract)
July 2010 - November 2010, Orlando, FL, United States
Manage, coordinate, design and write the documentation for software development for the Marriott Vacation Club International Time Share Points Project, including designing, writing, creating and maintaining internal developer documents and technical diagrams related to the release of the Java-based solution. Gather requirements in meetings; act as liaison between development team, chief architect and back end team. Agile, Scrum methodology. Apply Use Cases; create UML Visio flows, activity and sequence diagrams.
Ingage Networks, Technical Writer
October 2008 - July 2010, Naples, FL, United States
Working closely with software engineers and product managers, managed development of documentation projects for the entire company, including designing, creating and maintaining internal wiki site and external wiki site for international partners, as well as updating project documentation related to the release of various web-based products and services. Design and create external wiki with software coding and configuration documentation including partner APIs and detailed process documents. Researched regulatory compliance requirements, wrote white paper, and obtained list of consultants to provide outside assessment. Write and edit Statements of Work, proposals, configuration documentation, and other documents for internal and external use. Test products based on use cases; suggest user interface improvements and upgrades.
Bright House Networks, Sr. Technical Writer
September 2007 - September 2008, Orlando, FL, United States
Managed projects and deadlines assigned by upper management; interfaced with team members to ensure timely resolution of all open issues and adherence to project schedule. Coordinated and wrote internal and external documentation. Acted as primary liaison with outside vendors and training department to review and construct training. Created and documented processes with the input of members of approximately fourteen other teams, including Sales, Engineering, Field Ops, Marketing, Training, etc. Collaborated with project managers, on-site personnel, and other coworkers and teams to produce, edit and validate documentation; and solicit, coordinate, and incorporate feedback. Coordinate work flow between cross-functional teams/departments. Acted as Subject Matter Expert (SME) for the Business Phone product.
Comtech Systems, Inc, Manager, Technical Support
December 2006 - July 2007, Orlando, FL, United States
Managed and deployed Technical Publications Department activities including developing and assuring conformance to project schedules; developed and managed short and long-term documentation plans and schedules and business requirements. Interviewed, hired, fired, and managed a team of four. Responsible for developing documentation standards, templates, style guide, and review processes and maintaining the internal and external web sites. Proofread and edited documentation and oversaw quality of the Tech Pub Department’s work. Estimated and projected documentation, engineering and training efforts, man-loading, monies, and budgets for government proposal efforts based on SOWs and customer meetings. Other responsibilities included writing, reviewing, and maintaining technical, software, and instruction manuals and related documentation; conducting document reviews; and implementing new policies. Organized, delegated, prepared and wrote contractually required documentation (CDRLs) for US Army contract and others by reviewing government contract specifics and interviewing appropriate personnel to ensure requirements are met. Monitor department adherence to contractual requirements. Managed staff and schedules to ensure documentation was delivered on time.
AOL, LLC, Sr. Technical Writer
September 1999 - December 2006, Dulles, VA, United States
Responsibilities include managing writing projects and ensuring their timely submittal, writing and maintaining help files (using RoboHelp) and other html documents for integration into various AOL programs; developing documentation standards, creating web sites on the intranet. Wrote APIs related to AOL Connectivity. Updated the manual for AOL’s proprietary programming language and put it on the intranet. Reviewed use cases for software testing. Collected and maintained documents for legal purposes. Acquired subject knowledge by interviewing product developers, engineers, QA, product managers; installing and testing software; and referring to technical specifications, engineering illustrations, and notes. Oversaw and prepared illustrative materials; including drawings, sketches, diagrams and charts. Trained and managed a junior technical writer.
3Com, Sr. Technical Writer
May 1998 - September 1999, Vienna, VA, United States
Managed documentation projects for the Vienna office, including researching and writing technical documentation for inclusion into 3Com products worldwide – online (HTML/Windows) help, technical manuals, installation guides and instructions, installation videos – for hardware and software. Acquired subject knowledge from by interviewing SMEs; installing and testing software; and referring to technical specifications, engineering illustrations, and notes. Recreated/redesigned entire documentation set to reduce printing costs, simplify installation of product, and update the look of the HTML interface. Received Merit Award from Society for Technical Communication for design of online help for a 3Com product.