Work experience
Comcast,
March 2015 - Present, Philadelphia, PA, United States
* ScrumMaster and Coach
* Started out with 2 teams - today I have 4 teams
* Coach a couple other ScrumMasters in my group
* Coach product owners in my group in best practices
* Participate and at times lead book study with my engineering manager peers and my executive director ("Succeeding with Agile" by Mike Cohn)
* Prepare products for release (we work in a CI and ATDD environment using GIT, Maven, Jenkins, Cucumber/Gherkin)
* Provide input to leadership on all things Scrum
* Coach engineering managers and other leaders on Scrum best practices
PointAcross, Product Owner
February 2014 - May 2016, Denver, CO, United States
* Product Owner for a customer account portal
* Created backlog from scratch using BDD techniques with both the stakeholders and developers
* Wrote UML Activity Diagrams and Use Cases to describe the behavior of features
* Used those Use Cases as Epics and the basis of grooming and splitting stories using INVEST
* Negotiated stories AND conditions of satisfaction with developers
* Drove demos with stakeholders
Comcast, ScrumMaster
August 2013 - November 2013, Philadel, PA, United States
Comcast Wholesale Ethernet
* Brought on board to transition a team into Scrum then hand over to another ScrumMaster
* Helped assemble the Scrum Team
* Worked with Product Owner to establish a baseline backlog
* Established Scrum ceremonies and principles
* Trained external stakeholders on Scrum best practices and the values of servant leadership
* Lead the team through 6 - 2-week sprints which still saw handoff to an external testing and deployment team
Rovi, ScrumMaster
February 2013 - July 2013, Cambridge, MA, United States
* ScrumMaster for TWO teams - 1 in Cambridge, MA building a next generation Search & Recommendations application and 1 in Radnor, PA supporting enhancements of an existing Search & Recommendations application
* Coached product owner on developing a hurricane roadmap for the next gen product
* Lead all Scrum ceremonies for both teams
* Facilitated Knowledge Transfer between the two teams to share technology and approach between the team applications
* Oversaw competing of code reviews and on-team quality assurance through integration test
* Helped promote continuous integration in the existing application
* Worked with stakeholders and external parties to help them understand and accept the Scrum process
* Keep both teams focused on their commitments as best as I could given the leadership environment (reliability was near 85%)
* Performed sprint metrics which included but not limited to performance (velocity)
Comcast, Product Owner
March 2010 - November 2012, Philadelphia, PA, United States
Comcast Business Class
* Product Owner for Order Management tool called Workbench
* Product Owner for Order Entry tool customized from Salesforce
* Helped set Workbench priorities over Plan of Record for 5 lines of business
* Negotiated feature sets and priority among the stakeholders of those 5 lines of business
* Worked with business analysts who wrote user stories and user requirements as well as mockups for the systems
* Negotiated stories and other requests with developers
* Helped manage change when bugs and other last minute requests needed to be submitted to the developers
* Assisted stakeholders with Start, Stop, Continue documentation when releasing new features
TDAmeritrade, Product Owner
February 2009 - May 2009, Denver, Colorado, United States
* Product Owner for Account Management and Reconciliation application
* Now with my CSPO and CSM under my belt, I started out this project spending a few weeks with stakeholders to map out desired state application along with gaps to determine the problems we needed to solve
* I set success targets for the application we needed to build so that we would know when problem solving features were released
* I mapped feature sets to the targets and the processes
* I wrote and negotiated user stories with both stakeholders and developers
* I included stakeholders on weekly meetings with developers to assist with progressive reviews of work prior to sprint end
* I arranged for a developer at a time to spend time with stakeholder users to learn a bit about their roles and why building the application we were building was important to them
* In the end, we delivered the application to the end-users with a very low defect rate and high acceptance
TDAmeritrade, Product Owner
June 2006 - December 2006, Denver, Colorado, United States
* Managed backlog for customization of a workload automation tool
* Gathered feature sets based upon customer issues to solve
* Wrote user stories applied to those feature sets with value expressed
* Negotiated user stories with stakeholders and my scrum team as priority changed
* Drove demos with stakeholders
* Accepted or rejected stories based upon acceptance criteria