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Chris Gagne

  

Agile Consultant, SolutionsIQ

Location: San Francisco, CA


Certifications

Certified ScrumMaster
Certified Scrum Product Owner

Credentials

Biography

Chris Gagne is an experienced Agile Coach and product leader in San Francisco, CA. he guides teams through the Agile transformation so that they can complete twice the work—with twice the joy—in half the time. he also designs, develops, and ships innovative products that delight customers, create value, and do good in the world.

Before SolutionsIQ, Chris was a Sr. Product Manager at PagerDuty, Agile Coach at Mandala Agile, Sr. Product Manger at StubHub, Sr. Product Manager at Atomic Online, Product Manager at Oversee.net, and Director of Client Services at Leads360. In 2012, he participated in the Google I/O Extended “Develop for Good” Global Hackathon and his team, Silent Lens, won the Google Ideas challenge. In 2004, Chris designed Cerbumi.org, an open-source network-based approach to real-world problem solving. During college, he volunteered for the USDA Forest Service as a wilderness patrol person and docent of a remote historical cabin. Before attending college, Chris was a project manager and user interface designer at Frontera Corporation, a former Idealab application service provider.

Work experience

SolutionsIQ, Agile Consultant
May 2016 - Present, San Francisco, CAlifornia, United States
Providing training and coaching in Agile Development principles and practices to development teams, Product Owners, Scrum Masters, and executive leadership to a Fortune 500 client under arrangement with a international Agile consulting firm. * Developed a standardized Agile self-assessment instrument for teams * Codified good practice global standards for Scrum coaching * Codified good practice global standards for use of the company's ALM software * Co-taught 2-day experiential Agile training classes * Coached multiple Agile teams (primarily ScrumXP) and senior managers

PagerDuty, Sr. Product Manager
September 2014 - April 2016, San Francisco, CA, United States
• Global product lead for PagerDuty's "Incident Management - People" cross-functional team. • Provide Agile expertise and coach new practitioners. • Design, develop, ship, maintain, and sunset high-profile products within a fast-paced startup environment. • Define business, product and marketing strategies, write user stories and identify release candidates, and improve development processes. • Conduct customer interviews and manage the customer discovery process.

Bratton & Co., Agile Coach
June 2014 - July 2014, Walnut Creek, CA, United States
• Provided training and coaching in Agile Development principles and practices to development teams, Product Owners, Scrum Masters, and executive leadership to a Fortune 100 client under arrangement with a local Agile consulting firm.

if(we), Agile Coach / Release Train Engineer
May 2016 - July 2014, San Francisco, CA, United States
• Provided training and coaching in Agile Development principles and practices to in-house development teams, Product Owners, Scrum Masters, and executive leadership. • Acted as Scaled Agile Framework Release Train Engineer for several high-performance ScrumXP teams.

StubHub, Sr. Product Manager
March 2013 - May 2014, San Francisco, California, United States
• Global product lead for the StubHub Intelligent Recommendations Engine. • Conduct early-stage consumer research and product development against long-term company objectives. • Consult and evangelize for Agile development and continuous improvement practices.

eBay Inc, Sr. Product Manager
September 2011 - March 2013, San Jose, CA, United States
• Global product lead for eBay Student Accounts and confidential products in R&D phase. • Internal product, analytics, and SEO consultant for eBay Sustainable Commerce, eBay Giving Works, and Instant Sale. • Design, develop, ship, maintain, and sunset high-profile products within a large matrixed organization. • Define business, product and marketing strategies, write requirements and documentation, and improve development processes. • Collaborate with nearly two-dozen domestic and foreign cross-functional teams and partners.

Atomic Online, Sr. Product Manager
August 2008 - September 2011, Los Angeles, CA, United States
• Defined the product strategy for four demographic hubs, a product portfolio representing 75% of the company’s annual revenues and 60% of year-over-year growth. • Managed up to three domestic and foreign cross-functional Agile development teams. • Defined the company’s mobile strategy, launched its first mobile websites, and defined the mobile version of its largest site. • Researched, developed, and launched a large editorial destination and social network for moms in less than four months. • Designed an ad-targeting system now used across the organization, eliminating development required for targeted advertisements entirely and increasing revenue by enabling previously unavailable highly targeted campaigns.

 

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