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Carol Ebbrell


Customer Success Manager, Ellucian

Location: Stockport, UK


Certified ScrumMaster
Certified Scrum Product Owner



Carol Ebbrell

I have worked for Ellucian for eight years, first as a Senior Functional Consultant and then as a Senior Project Manager/Business Analyst in the European Solution Centre, and now as a Customer Success Manager; Prior to this, I worked at the University of Manchester and have worked in higher education for 20 years.  I have worked on five different student systems and on the whole system life cycle for three of them, so have a very process driven approach to my work.   I live in Stockport in the United Kingdom, am married with two boys and in my spare time enjoy various outdoor activities and practice tai chi to help relax!


Work experience

Ellucian, Senior PM/BA
April 2008 - Present, Stockport, Cheshire, United Kingdom
Senior Project Manager / Business Analyst, working in development on the new XE technology stack.

Ellucian, Customer Success Manager
February 2016 - Present, Milton Keynes, United Kingdom
Customer Success Manager

The University of Manchester, Senior IT Officer
October 2004 - April 2008, Manchester, United Kingdom
Senior IT Officer in the Business Application Support Officer, working on the student system.

UMIST, Various
October 1994 - September 2004, Manchester, United Kingdom
Various different roles over the years - secretary, professorial secretary, analyst, IT officer, Senior IT Officer


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