Bart Flewelling

Bart Flewelling
[email protected] 

www.consultbart.com

Objective:  Leadership, Progressiveness and Creativity

• Experienced and Probably Over-Educated Project Manager:  15 years leading all phases of diverse technology and improvement projects; Certified Scrum Master (CSM), Certified Product Owner (CSPO), Project Management Professional, and Six Sigma Black Belt credentials; J.D. Law and B.A. degree in Mass Communications
• Proven SME in Agile and Lean/BPM project management methodologies: Managed cross-functional project teams producing deliverables that meet or exceed timeline and budgetary targets
• Operational Excellence:  20 years of guiding Credit Card, Fraud Investigations, and Collections Project Teams and Startups; includes Quality Assurance Management, Client Services, and Data Management
• Customer Service and Fraud Metrics/Reporting Expert:  Customer Service Net Promoter Score (NPS), CSAT; Fraud and Collections Loss Mitigation, Recoveries
• Talent Development: Mentoring associates, helping design career advancement, securing progressively larger roles and responsibilities
• Defender of the Culture:  Jealously guarding associate experience and engagement, securing input into change, building trust

Skills Summary

Project Management:
Custom Software Development
Database Design/Management
Systems Migration/Integration
Enterprise-wide Implementation

Monitors/Controls & Reporting

SDLC Operations:
Requirements Analysis
ROI Analysis
Costing & Budgeting
Project Scheduling
Testing/QA/UAT

 

Value-Added Leadership:
Cross-Functional Supervision
Team Building/Mentoring
Supplier Relations
Strategic Business Planning

Legal Analysis and Writing
 

Career Progression

MCI WorldCom Telecommunications, Fraud Control Supervisor, 1995 to 2000
MCI WorldCom Telecommunications, Fraud Project Manager, 2000 to 2004

Toyota Financial Services, Fraud and Loss Mitigation Project Manager, 2004 to 2009

Flewelling Photography, Business Owner, 2009 to 2011

Capital One Card, Senior Process and Escalations Manager, 2012 to Present

 

I have led medium-scale and high-priority technology initiatives. Managed budgets of up to $2M and cross-functional teams of up to 13 developers, programmers, analysts, and network specialists.  Drove the high-quality completion of systems engineering, software/database development and enterprise-wide implementation projects for Telecommunication, Auto Finance, Credit Card. 

 

Other data providers and software development firms with whom I’ve partnered:

Aspect

Lexis Nexis

VerID

Experian
Equifax
TransUnion

Innovis
Avaya
Fast Data

Achievements and Highlights:

• Led teams across broad technical, financial and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time and within budget.
• Mitigated risk factors through careful analysis of financial and statistical data. Anticipated and managed change effectively in rapidly evolving regulatory environments.
• Defined processes and tools best suited to each project.  Primarily utilizing Agile approaches created detailed road maps, plans, schedules and Work Breakdown.
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Representative Projects

• Database Design: Led design and enterprise rollout of robust, scalable and secure electronic data interchange (EDI) for Fraud and Collections at Toyota Financial Services.  This was accomplished by aggregating and indexing data from Credit Reporting Agencies, as well as building interfaces for on-demand research.  Managed Requests for Proposal (RFP), conducted pilots, negotiated contracts, and budgeted/scheduled internal/external resources, with a total budget of $1.52M.  Results:  Recoveries improved by ~$55M in FY2007. 

• System Integrations/Migrations: Led large-scale initiatives involving the transition of programs to new platforms and the merger of disparate systems for MCI Fraud Mitigation Systems (SHERIFF).   Results: Achieved seamless migration that was transparent to client customers, without unscheduled downtime, delivered $750K under budget.

Education & Credentials

Certified Product Owner CSPO 2015

Certified Scrum Master CSM 2015

PMI-Certified Project Management Professional PMP, 2011

Six Sigma Black Belt, 2010

J.D. Law, University of Denver, Denver, CO, 1999

B.A. in English Literature Morningside College (Sioux City, IA), 1993

Bart Flewelling
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