Biography
Tony Ackroyd works in American Express as a Senior Manager and has since worked in a mix of Business and Technical roles. He has worked on the World Service Portal programme for three years and as a Product Owner for 2 years.
Tony has implemented 3 projects using Scrum, primarily focusing on Payments functionality. He now works as a 'Vision' Product Owner, defining the Business POA, high level requirements and user stories for other Product Owners to deliver.
Tony has a lot of old knowledge about customer relationship management. He is qualified as a CSPO and a Certified Business Analyst. Before Amex Tony worked for the UK Post Office in a large diversity of management roles.
Tony enjoys travel, live music, scuba diving, strategic games and playing the bass guitar very badly.
Tony lives and works in Brighton, UK and is married with two young children.
Work experience
American Express, Product Owner
October 2013 - Present, Brighton, West Sussex, United Kingdom
Working as the central product owner on the global implementation of a multi-market scrum project to implement a telephone servicing system.
American Express, Product Owner
January 2012 - September 2013, Brighton, West Sussex, United Kingdom
Scrum Product Owner, implemented 3 projects using Scrum methodology, delivering Payments functionality for American Express in a Telephone Customer Servicing system for the UK market.