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Ricardo Cruz Martinez

  

Service Delivery Manager, Oracle de Mexico

Location: Mexico, Distrito Federal

011-52-1-5560660787

Certifications

Certified Agile Leadership 1
Certified Scrum Professional
Certified ScrumMaster

Biography

High-performance and results-oriented IT executive with more than 10 years of experience leading programs, projects and services at industries like IT consulting , consumer electronic, insurance, financial services, automotive and government sector. Effective leader, good communicator and agent of change with high capacity to integrate and motivate multicultural, multidisciplinary and self-organized teams, experienced coach and trainer in agile and traditional project management methodologies, it’s frameworks, tools and processes.

Work experience

Oracle, Service Delivery Manager
August 2014 - Present, Mexico City, Mexico City, MX
• Business management, personnel management, monitor services offered and assure customer satisfaction. • Provide support and guidance to consultants on agile methodology, technical, delivery, and operational issues and help them work through obstacles. • Review customer deliverables prior to delivery to ensure quality of deliverables are consistent, address customer issues, and provide recommendations aligned with account strategy. • Provide management oversight and escalation path to customer relationships and team oversight while team members are delivering services projects. • Participate actively in the pre-sales and sales processes, engagement of consultant teams, technical leader and project managers to understand customer business, technical objectives and product requirements, in order to build long client relationships, scope opportunities, and deliver effective solutions.

US Software Group, Scrum Master
April 2014 - August 2014, Mexico City, Mexico City, MX
• Develop a high performance, motivated and self-organized team, including Bz and IT, that collaborates and improves continuously. • Process responsible, transmits the Agile values and principles. • Facilitate meetings, makes the team flow and creates synergies. • Remove impediments that the team cannot solve by them self.

SONY Electronics Latin America, PMO Officer
August 2013 - March 2014, Mexico City, Mexico City, MX
• Conduct regional and local projects using agile and traditional methods, integrate multicultural teams and collaborate with Product Managers in order to integrate the most important product’s characteristics that provide a high business value. • Implement new technological platform for SONY marketing campaigns using Scrum Framework for software development process, guiding and helping Product Manager to set sprint objective, prioritize product backlog, work closely with Product Manager to establish Definition of Done, execute Sprint Review and integrate key resources to review and validate that all requirements are accomplished. • Take care of project team productivity, integrate and motivate them by performing integration activities, remove internal and external roadblocks, identify issues, risks and improve team’s knowledge by performing daily scrum meeting and retrospective meeting. • Share visibility of project with project stakeholders, manage product requirements and maintain collaboration between team members by using VersionOne tool as Project Management Information System.

Expertise Servicios Profesionales, Scrum Master
December 2010 - July 2013, Mexico City, Mexico City, MX
• Conduct regional and local projects using agile , integrate multicultural teams and collaborate with product managers in order to integrate the most important product’s characteristics that provide a high business value. • Implement new information system to collect client payments using Scrum Framework, guiding and helping Product Manager to perform sprint planning meeting and set sprint objective, prioritize product backlog, work closely with Product Manager to establish Definition of Done, execute Sprint Review meeting to review and validate that all requirements are accomplished. Provide maintenance to product requirements by performing each sprint a backlog grooming session with product manager. • Take care of project team productivity, integrate and motivate them by performing integration activities, remove internal and external roadblocks, identify issues, risks and improve team’s knowledge by performing daily scrum meeting and retrospective meeting.

 

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