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Mark Carroll, PMP, PMI-ACP, CSM, CSP

  

Project Manager, ScrumMaster, Agile Coach, Mark-Carroll.com

Location: Washington, DC


Certifications

Certified Scrum Professional
Certified Scrum Developer
Certified ScrumMaster
Certified Scrum Product Owner

Credentials

Biography

Experienced Senior IT & Agile Project Manager with established track record of innovative and complex problem solving. Proven record for being adept at building cohesive, collaborative teams and leading the members through the formal stages of development. Engaging presenter skilled at understanding the audience's needs providing valuable tools for success that drive immediate results.

ACCOMPLISHMENTS

► Value-driven IT manager with 14 years of project experience who interfaces with stakeholders determining the most critical time-sensitive and urgent needs. 

► Fabricates strategic solutions & develops targeted deliverables improving workflow while executing quality assured performance. 

► Led enterprise-wide effort to encrypt 100% of all company data, data-at-rest along with data in transit, with advance firewall security and content filtering.

► Spearheaded a continuation of operations and disaster recovery plan to minimize downtime and increase restore time to under 24 hours, capable of managing over 48 terabytes. 

► Established offsite backup using point-to-point connection to three alternate locations (Washington, Chicago and San Jose).

► Managed eSign project with eOriginal in establishing digital signature. Realized over a 90% net increase in new online membership and insurance applications.

► Arbitrated with corporate partner CIGNA, over $50 billion in assets, achieving highest HIPAA and PII compliance standards.

 

Work experience

WAEPA, ScrumMaster
March 1999 - February 2016, Falls Church, VA, United States
WAEPA Backup Software & Offsite Location Transition: May 2013 to September 2014 515 Hours Due to our new virtualized enterprise environment, our previous backup software, Acronis, is no longer capable of supporting us. Thus, we needed to select a new backup product. After our team performed a lengthy selection process built on prioritizing our acceptance criteria, decided in 'Planning Poker', we assessed candidates such as Norton, McAfee, and, the new arrival, Altaro. Through extensive research and decisions reached mostly by 'Fist-of-Five', with more complicated comparisons wrought on a 'Highsmith Decision Spectrum', we decided in sprint reviews with stakeholders that we were going to attain a trial version of Altaro’s product and submit it to strenuous tolerance testing to see how easily we could validate it. Despite being the new player and a significantly less expensive product, Altaro met all of our Risk Spikes with flying colors. With sign off on our Altaro demo, we began the sprint of migrating Acronis, our original backup program, to ALTARO Hyper-V and FS Backup. Our team sketched out a 'Speedboat' and determined in the realm of our hardware supporting Altaro, we needed some improvements in performance and availability. After finally resolving our last remaining competing goals within team using the 'Five Whys' technique, consensus was reached. The manufacturer choice was decided by the best value, meeting our requirements for hardware footprint, capacity, performance, & connection. We implemented two 20 TB Supermicro Backup NAS'es in one sprint. In another sprint, we then moved all of our offsite backup equipment from a provider who was no longer able to meet our needs. We then moved our enterprise web server, backup server, and failover phone system to our new upgraded facility within Latisys. Now all WAEPA IT can access all equipment 24-7 without the need for trouble tickets in advance. Along with better security measures and safeguarding of our company network and hardware. Within three sprints we finally instituted a real-time automated backup with daily offsite backup replication. This deploys File-Level Backup using Zmanda for MySQL and ViceVersa for MS SQL. In our present sprint, we are going to test our backups from the new data store to our offsite data center. Upon successfully achievement of this goal, our next sprint’s WIP will then launch redundant, dual interstate backups to Denver and Chicago using Latisys’ private MPLS backbone.

WAEPA, ScrumMaster
March 1999 - February 2016, Falls Church, VA, United States
WAEPA Database Encryption with Database Backup System: April 2013 to September 2014 685 Hours Our environment incorporates many different applications. Some COTS and some are proprietary to WAEPA Operations. We were tasked with several priorities in safeguarding our valuable customer data. I shepherded our team in drafting an Ishikawa (Fishbone) Diagram. This process was revisited over several days, and referenced throughout our subsequent sprints. As a team, we eventually decided on our best fit for addressing our need for increased data protection by deploying MySQL Enterprise Backup for our Web Server and proprietary back office applications eWAEPA and WAEPA CRM, mind you THIS IS an alternation of the deliverable from our original CRM project described above. Our team developed apps using NetLib’s TrueCrypt Encryptionizer, 256-bit encryption, for all data including PII/ PHI. In our Retrospectives, participation in 'Plus-Minus-Delta' allowed us to detail our continuing process. This is further helped, from time-to-time, with rounds of 'Helped, Hindered, and Hypothesis'. We sped up velocity visibly on our Burnup Chart. We refined our strategy in the data back up by not only compressing every file but also encrypting, again, its backup using a completely different encryption key.

WAEPA, ScrumMaster
March 1999 - February 2016, Falls Church, VA, United States
WAEPA Enterprise Virtualization & Server Hardware Upgrade: December 2012 to September 2014 915 Hours Our team dedicated several sprints, twenty-one total, towards blueprinting many wireframes modeling our company's current & potential upgraded server environments. Using 'Planning Poker', we prioritized tasks and requirements needed in migrating and upgrading our headquarter's server room’s equipment. Due to the length of our continuing duration, whenever possible, we keep our daily stand-ups to less than ten minutes. Ideally, this is closer to seven. My concern being over familiarity encouraging our team to lack the alertness we need for day-to-day attention. It keeps us all on our toes. I guided the design & deployment of two Dell PowerEdge R820 WINDOWS Data Center 2012R2 servers. This provides our office with Dual Hyper-V Cluster Servers for better performance, failover, and reliability. In order to arrive at this purchase decision we first needed to define acceptance criteria. Engaging the team and company stakeholders initially with a round of ‘Remember the Future’ led us into writing our User Stories. We clarified many highest priority items for our Product Backlog along with building out our Risk Backlog addressing critical project risks, team, & customer concerns. Also, I walked the stakeholders through Kano analysis and this was used to refine the priorities hierarchy between our two acceptance criteria categories: security and back-office performance. In detailing every story with goals being SMART (specific, measurable, attainable, relevant, and timely), our velocity increased while garnering engaging sprint reviews while narrowing our gulf of evaluation amongst stakeholders. Finally we delivered our current server system environment with ten Virtual Servers providing all company services, secured, and supportive with Vipre Business Premium, GFI’s LANGuard & EventsManager, BeyondTrust’s Retina Network Scanner & SecureIIS Web Server Security. At present, our sprint’s WIP (work in progress) isolates and upgrades our entire data store (file level) into a securely DMZ’d NAS.

WAEPA, ScrumMaster
March 1999 - February 2016, Falls Church, VA, United States
WAEPA Data Migration Project: Aug 1, 2011 to Nov 1, 2012 550 Hours The purpose of this project is to migrate MySQL data, specifically just for our current development CRM & ERP versions, into new instances of SQL Server 2008. This project was made more difficult by the fact that the original database does not have a data dictionary. Thus the bulk of the Sprints I managed were strictly concerned with reverse engineering or rebuilding a new data dictionary. Our current CRM/ERP, a Legacy product dating back to 1983, is a flat file system that does not use a database. The MySQL data that is linked to our current system is the result of a “data dump” that occurs ever evening and is in now way a functional database. Using a tool we created with .NET, we developed a successful system for correlating connections between the numerous thirty-three tables without any data pointers and building those pointers from the ground up into a new instance of MySQL and is verified with an audit conducted with close involvement with the staff members most familiar with our back office CRM/ERP. Sprint review meetings preceded this verification process with demos that evolved into senior staff participating directly in the Scrum process and user experience testing extensively the MySQL instance as well as the succeeding SQL Server instance with a preliminary CRM/ERP programmed in .NET .

WAEPA, ScrumMaster
March 1999 - February 2016, Falls Church, VA, United States
WAEPA CRM Project: Apr 1, 2011 to Oct 1, 2012 870 Hours Through many Sprints with the cumulative releases, my team and I created incrementally adjusted wreframes of what a new Customer Relationship Management system would look and feel like. Equally we vetted many versions to determine our best fit. My team and I discovered that the greatest value achieved was not in defining a single answer but in realizing a full potential of solutions that would address critical business needs while conforming to tolerances within budget, schedule, and quality stipulations. In Demos with stakeholders, many competing ideas were addressed and challenged. Were it not for the variety of solutions discovered, we would not have been able to defend our assertions as well nor justify our decisions considering our company’s objectives. I was able to further validate our efforts by determining our planned value using our Sprint estimates and our earned value calculated from story points completed. Reviewing our Product Roadmap/Story Map, we have diagramed, built, tested, and compared CRM packages using MS Dynamic’s CRM, Salesforce, SugarCRM, SAP’s Business One, and Sage CRM (On-Premise).

WAEPA, ScrumMaster
March 1999 - February 2016, Falls Church, VA, United States
WAEPA ERP Project : Aug 1, 2011 to Oct 1, 2012 655 Hours Over the span of a year, our team produced several series of pilot models for managing all of our company’s financial needs in drafting an upgraded Enterprise Resource Planning solution. As the Project Manager, I mentored team members, as well as all WAEPA staff, in creating User Stories to the demands and requests that they had of our hypothetical future ERP program. I participated in and facilitated conversations about the priorities and magnitude of each requirement/story. Furthermore, I guided our team to negotiate amongst our ranks to fairly divide our User Stories into tasks per individual team members. Subsequently, if it was discovered that a team member needed assistance, I adapted by redistributing tasks while maintaining our Velocity. We have designed, developed, tested and compared very streamlined ERP packages using SAP’s BusinessOne, QuickBooks, Sage 100 ERP and Microsoft Dynamic’s ERP. In the coming months, we will continue to flesh out and investigate alternative solutions as we conform to industry standards and those of our company charter.

WAEPA, IT Director
March 1999 - February 2016, Falls Church, VA, United States
Experienced Senior IT & Agile Project Manager with established track record of innovative and complex problem solving. Proven record for being adept at building cohesive, collaborative teams and leading the members through the formal stages of development. Engaging presenter skilled at understanding the audience's needs providing valuable tools for success that drive immediate results. ACCOMPLISHMENTS ► Value-driven IT manager with 14 years of project experience who interfaces with stakeholders determining the most critical time-sensitive and urgent needs. ► Fabricates strategic solutions & develops targeted deliverables improving workflow while executing quality assured performance. ► Led enterprise-wide effort to encrypt 100% of all company data, data-at-rest along with data in transit, with advance firewall security and content filtering. ► Spearheaded a continuation of operations and disaster recovery plan to minimize downtime and increase restore time to under 24 hours, capable of managing over 48 terabytes. ► Established offsite backup using point-to-point connection to three alternate locations (Washington, Chicago and San Jose). ► Managed eSign project with eOriginal in establishing digital signature. Realized over a 90% net increase in new online membership and insurance applications. ► Arbitrated with corporate partner CIGNA, over $50 billion in assets, achieving highest HIPAA and PII compliance standards. ■ Prepares and presents (PowerPoint & Keynote) directly to WAEPA Board of Directors. Created Annual Board Meeting using iBooks Author to publish 300 plus page package with intro video, table of contents and glossary in iBook format. ■ Executed eWAEPA project. A conversion from a legacy flat file back office system into a modern Data Warehouse and CRM program. Engineered creation of data dictionary and array reporting functions. ■ Directed office move and IT systems buildout (hardware, software and entire IT infrastructure) of new building construction in two yearlong, multi-million dollar undertaking. ■ Led marketing campaign leveraging Washington Metro Rail billboards with TV ads. Wrote ad copy with QR code creation and integration. ■ Designed and developed EMC ApplicationXtender imaging system using SQL Server 2012, instituting a central database for confidential administration of 100% of all member records and new application management. ■ Enhanced corporate website by integrating applications into secure PDF format and adding online premium comparison calculator app with life insurance needs calculator app. ■ First Employee, in company’s seventy-year history, promoted to technical post, Systems Coordinator in 2002. Advancing again to IT Director, CIO, in 2004. Systems Coordinator WAEPA April 2002 – April 2004 (2 years 1 month) Falls Church, VA ■ Directed office move and IT systems buildout (hardware, software and entire IT infrastructure) of new building construction in two yearlong, multi-million dollar project. ■ Created a continuation of operations and disaster recovery plan to minimize downtime and increase restore time to under 24 hours, capable of managing over 48 terabytes. Established offsite backup using point-to-point connection to three alternate locations (Ashburn, VA, Chicago and San Jose).

 

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