Harishkumar Chettiar

• Post-graduation in Business Administration from Auckland University of Technology, New Zealand which is a part of an elite group of only 5% of business schools worldwide accredited by AACSB International - the Association to Advance Collegiate Schools of Business • Certified ITIL® Foundation Certificate in IT Service Management having rich experience in ITIL framework for Change, Incident, Release and Problem Management • Advanced Certified Scrum Master(A-CSM) to enable and train the team on Agile best practices including Create and manage work item tracking, tracking features, PBI, tasks and raising and escalating impediments as needed • Worked in business areas such as Markets, Retail and Investment within banking sector; Long term care, Group Insurance and Agent commissioning within Insurance sector and Grant Management Systems • Ownership in creating Change Orders and Requests - creation, execution, maintenance & closure • Ensure all artefacts are prepared, approvals are available, and change order is adequately filled before representing change orders in Change Management Forums (CRF). • Liaising with stakeholders to create Solution delivery plan (SDP) which demonstrates all necessary planning for the Build, test and Implementation phases • Strong working experience and knowledge of iterative and incremental development to streamline agile process within the team and assist them to improve continuously • Experienced in managing systems/applications/infrastructure or with deployments/automation • Plan, organise, and manage infrastructure staff and/or consultants to ensure the stable and secure operation IT infrastructure • Responsible for managing customer needs and expectations, through regular project status updates, requirement management, issue resolution, and acting on customer feedback • Experienced in identifying project risks, plan mitigation strategies, and articulating contingency plan by using appropriate methods, tools and techniques in project • Experienced in utilising DevOps to improve performance for a quick release of application by aligning goals and sharing tools and strategies to improve velocity and code quality hence allowing to innovate faster • Liaise with PM's, BA's, consultants and developers to identify and assess new development or configuration tasks with the functions and objects affecting them • Assist the product owner in prioritisation and scheduling of work, to meet agreed delivery time frames • Immense Knowledge about tasks, backlog tracking, burn-down metrics, velocity, user stories and value of metrics and incremental delivery