Donald Alford

Over 25+ years combined expertise in project management, systems development and architecture, operations, training programs and customer support; I am a strong leader and team builder. Created service organizations consisting of Consulting, Technical services, Site Operations, Client Support, and Training programs.

Implemented large-scale ERP/CRM and Content Management solutions utilizing SAP, Baan, PeopleSoft, Vignette, Oracle, Documentum, Content Intelligence Services, and Business Process Services.

Managed multiple industry stakeholder projects ranging from financial institutions, insurance companies, manufacturing firms, healthcare organizations and retail outlets.

Coordinated over 150 national large technology projects from request for proposal (RFP), vendor selection through implementation, division strategy and business oversight.

Expertise in Strategy, Process & Transformation, Enterprise Solutions, Customer Relationship Management, Technology Infrastructure and Integration, Service and Supply Chain Management, Managed Services, and Global Technology Services

Project Managed deployment of large scale wireless networks and have been involved in over 10 major system rollouts that involved both HW and SW components.

Managed financial solutions project which included resource coordination, customer management and system analysis for large scale middle office projects.

Managed the entire IT solution life cycle from requirement gathering through deployment and roll out.

Managed customer expectations and developed positive and effective relationships with business users and IT group. Identified and resolved potential problems and assisted users in troubleshooting business related systems issues.