Biography
Lead Creative Designer at Hotels.com in London, UK. As part of the User Experience team, responsibilities revolve around the visual design of one of the largest sellers of the hotel rooms in the world--50+ countries in 30+ languages.
Recently, a redesign of the contact center booking application resulted in a 1900% return-on-investment and a 20 second reduction in average call handle time. 2009 was also the year in which the User Experience team successfully merged an existing North American/LATAM platform and interface with a separate, unique EMEA/APAC platform and interface.