Marshfield Clinic, I.S. Project Manager/Scrum Coach
November 2010 - Present, Marshfield, WI, United States
Work closely with stakeholders to understand project requirements and business needs, and to identify, evaluate, and select solutions to business problems. Plan and manage the delivery of system solutions in support of the organization’s strategic vision including the development of project plans, estimates, specifications, and presentations. Communicate the status of projects in both formal and informal settings. Proactively identify and resolve risks. Responsible for execution and control of the project from inception to close. Serve as the primary point-of-contact for technology vendor relationships, with responsibility for negotiating contract terms and procurement. Embody the key roles of ScrumMaster and Agile Coach throughout the software development phase. Manage multiple, concurrent projects and project resources, using proven methodologies, including Waterfall, Agile, and Scrum.
Lakeland College, Adjunct Instructor
September 2009 - Present, Wisconsin Rapids, WI, WI, United States
Certified to instruct the following courses, in both on-site and on-line formats:
[BUS 415] Technology Strategies for Healthcare Management
[BUS 280] Business Information Processing
[CPS 445] Systems Analysis and Design
[CPS 420] Operating Systems
[CPS 325] Networking and Telecommunications
[CPS 100] Introduction to Computers
[Dislocated Worker Program] Career Awareness
Marshfield Clinic, Systems Engineer
January 2007 - October 2010, Marshfield, WI, United States
Directly responsible for the design, implementation, and maintenance of patient-care servers with a high-availability requirement, including multi-node scalable partitions; xml services, and web servers supporting the Electronic Medical Record in a chartless environment. Primary systems contact for functionality and compatibility testing with external customers. Responsible for configuration, administration, and maintenance of storage area network (Hitachi and IBM storage, with Cisco SAN switches) and main data backup system (Tivoli Storage Manager, including deduplication appliances, a tape library, and storage, spread across two datacenters at a distance greater than 100 miles). Project-focused, while simultaneously providing on-call support for an environment with 400+ servers and 7,000+ users, necessitating the ability to manage competing requirements and deadlines, maintain quality documentation, and enforce change management/audit procedures.
Felker Brothers Corporation, Network Support Technician
September 2005 - January 2007, Marshfield, WI, United States
Proactively monitored and improved network operations, which included the administration of Cisco switches, PIX firewalls, and servers running a combination of Operating Systems, including Microsoft Windows and IBM i, in a Wide-Area-Network. Directly supported 200+ users. Performed technical analysis, web application development, and administration of telecommunication systems and devices. Responsible for backup and disaster recovery procedures. Performed project management activities. Improved work-flow, prepared budgets, procured contracts and professional services, and instituted cost-saving measures.
United States Navy, Information Systems Technician (IT2/E-5)
December 1996 - December 2004, Norfolk, VA, United States
Transmitted, received, and processed all forms of telecommunications using state-of-the-art multimedia technology, including tactical and commercial satellites. Operated, managed, and controlled transmissions, computer networks, terminals, and processing equipment. Complied with requirements for secure communications; performed operational tests and required adjustments; performed maintenance on antennas; performed duties of traffic clerk and watch supervisor; installed local area networks; used computer systems software including Novell, DOS, UNIX, and Windows; monitored traffic flow and took corrective action when necessitated; installed and operated computer software; operated general purpose test equipment; and maintained maintenance records.