Bill Parkhurst, Director
FICO Debt Manager 9 Project Management Leader - North America. Regional implementation leader of FICO's Debt Manager™ solution.
Specialties: Collections & Recovery, Project Turnaround, Change Management, Project Management, Process Improvement, Six Sigma (DMAIC, DFSS),Lean Transformation, Agile Software Development, Business Process Management (BPM), Business Process Management Suite (BPMS) Implementation
Past Experience: Implementation leader of FICO's Debt Manager™ solution, a complete and highly automated system for collection and recovery, at one of the UK’s leading retail and commercial banks. Moved the project team to an Agile methodology because the Scrum process was better suited for the Client who had rapidly changing technology requirements and highly emergent product configuration requirements due to regulatory needs. We shifted to a series of three-week iterations. The largest lift from Scrum was the team coalescing about a strong definition of done, or 'done-done' as we would say in meetings. Debt Manager 9 does not have a ‘real’ programming language in configuration so it was a challenge to create a unit test framework or an offline regression. This led us to focus on writing good stories and, most importantly, writing good acceptance criteria. The acceptance criteria provided a strong definition of done by detailing the requirements for their internal stakeholder satisfaction.
February 2014 - Present, HENRICO, Virginia, United States
Debt Manager 9 Project Management Leader - North America. Regional implementation leader of FICO's Debt Manager™ solution.
March 2010 - January 2015, Richmond, VA, United States
RoundTurn is a CVE-verified Service Disabled Veteran Owned Small Business (SDVOSB). RoundTurn provides process improvement and information technology consulting services and specializes in Lean Government - the application of Lean and Six-Sigma production principles and methods to identify and implement the most efficient and value-added ways clients can provide government services. We work with our clients in the U.S. government and commercial markets to help them improve performance, manage or