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Sanjiv Nadkar


Quest Diagnostics

Location: NJ,USA


Certified ScrumMaster
Certified Scrum Product Owner



Results-oriented professional with diverse experience in Healthcare (HIT), Insurance, Financial Services  & Telecommunications. Successful in mapping corporate blueprint, goals to the IT global initiatives & converting Business vision into reality. Track record of aligning and executing business strategies with IT through operational planning, implementation, management & monitoring. Experienced in multi-sourcing arrangements with the global and regional service providers. Worked with the teams & partners in Netherlands, UK & INDIA.


Summary of experience

      Diverse experience in operating at different levels & in various roles within the organizations.

Domestic & International project / program management & vendor management

Manage programs & projects in Healthcare, financial services, Insurance & Telecom sectors

Fulfill role of CRM / account manager for the consulting company at AT&T, Chubb & BlueCross Blue Shield.

Responsible for maintaining appropriate staff levels, company profitability, building & executing SOW

Hire / build high performing team as well as releasing resources as needed.

Establish project governance & promote project disciplines as recommended by PMI & others

Managed vendor relationship with Cognos in the Business Intelligence arena

Managed vendor relationship with outsourced Vendors (Cognizant & WIPRO)

Evaluated vendors with snomed capabilities  (IBM, Atlas, 3M, CAP, L&C) for outsourcing of the effort

Product Management / Marketing IT support

Certified Scrum Product Owner

B2C (Business to Consumer)

Worked with the product managers at AT&T providing IT support for marketing consumer plans. This involved conducting competitive landscape analysis to develop target market segments as well as target budget.  Support advertising team in campaign launch, ensure support from sales, call centers & IT areas to process new requests. Help track total cost of the campaign. Post campaign, conduct results analysis to measure success of the campaign

B2B (Business to Business)

Worked with Risk Management product managers at “D&B” providing product support to help identify risks to the supply chain. Provide IT leadership by partnering with marketing, providing innovative ideas for product enhancements to increase sale. Implement these enhancements at the lowest cost. Ensure four corner alignment from Sales & marketing, Finance, IT, Data & Operations for the new product deployment.

Business / IT liaison / Business Management Consulting

Business / IT liaison working with Microsoft, James Martin & Accenture developing insurance claims system

Work with McKenzie consultants to reduce business & IT costs ($400k & DNB & 1Million at QD)

Work with Business customers to help develop Business Intelligence systems at Chubb Insurance


Work experience

Quest Diagnistcs,
March 2005 - Present, , United States

Manage portfolio of projects / programs related to healthcare standards, integration and strategic initiatives having significant cross-organizational & business impact. Lead new company initiatives by working with Chief Lab Officer  & Medical Directors.  Manage multiple IT programs. Following are my key areas of engagements   

·   Develop build, manage / track  & close large  CapEx  / P& L’s of the portfolio

·   Reduce cost / increase ROI by 1 million dollars

·   Direct initiative to address business concerns related to business agility, new product development, time to

      Market, government compliance.

·    Develop SNOMED-CT training for Quest Diagnostics by working with CAP (College of American Pathology)

·   Direct teams of domain experts from various parts of business to adapt to the healthcare / HIT interoperability / 

      regulatory compliance stipulated by HITSP/ CCHIT/ CCHF such as LOINC, SNOMED CT, HL7v2.5.1, HL7V3, ELINCS

·    Manage multiple programs covering Integration, Interoperability, standardization, government / public health /  

      Government Agency reporting and Clinical Trials.

·   Form / lead steering committee as well as participate in strategic planning, budgeting, multiyear  resource planning for mission critical projects.

·   Develop infrastructure for the revenue growth aligning business strategies to IT planning. 

·   Lead large cross-functional project team consisting of 10 managers, corporate lawyers  & multiple vendors.

·   Work in the capacity of PMO, Program Manager & Sr. Project Manager

·   Build & Present SOA Business Value assessment and benefit realization / investment analysis

·   Act as CRM managing relationship between multidisciplinary teams with varying complexities on the projects

      compliant of Electronic health record (ELR / EHR) standards such as HL7,  “21 CFR part 11 for Clinical trial   

      data, Government Agency Reporting , Bio-surveillance (CDC) etc.

·    Track & publish dashboards for the integrated projects, its financials & present it to CIO & SMT

·    Lead initiative to help develop analytic solution to identify market trends.

·    Introduce new QA testing process to ensure  “order to cash” flow of the business remains intact with Six Sigma quality.


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