Software Technical Project Manager: 10+ years implementing Client/Server, Web Client and Smart Client applications. Assembled and managed global cross-functional teams to complete high quality technical projects on time and on budget. Implemented projects using Agile development for 2 years.
Industries include Insurance, Banking and Telco. Extensive experience deploying expert systems and software for Insurance Underwriting, Call Centers, Hardware Configuration, Customer Relationship Management, and Computer Telephony Integration.
Specialties: Agile Development - Project Management – Product/System Design – New Product Introduction – Process Development – System Analysis/Development/Management – Technical Training/Consulting – Event Planning – Innovation – Software Customization – Team Building – Customer Relationship Management – Computer Telephony Integration
B.S in Information Systems Management from University of San Francisco.
Amdocs Inc., Product Readiness Senior Expert
November 2001 - October 2009, San Jose, CA, United States
• Applied principles of Agile software development to release readiness activities.
• Mitigated product readiness gaps in coordination with Product Management, Development, Program Management, Training and other stakeholder groups.
• Managed the creation and execution of new release business and technical gap courses and deliver them to internal PSO, Support, Sales, and Training.
• Provided training for integrations between Amdocs CRM, Order Management, Billing and Self Service software.
Nortel Networks, Principal Technical Readiness Specialist
October 1998 - October 2001, San Jose, CA, United States
Please see description under Amdocs Inc. above.
Clarify Inc., Principal Technical Consultant
January 1995 - October 1998, San Jose, CA, United States
• Performed system architecture analysis and design for integration of Clarify client/server software products with external billing, order management and provisioning systems for several customers in telecom, insurance, and financial services industries.
• Acted as the Clarify technical expert to integrate computer telephony with Clarify Sales & Service applications using Genesys, Nabnasset (now Avaya), IBM CallPath, Nortel Meridian, and Interactive Intelligence CTI software