Rakesh Bhasin, CSP, CSM, PMP
- 24 years of IT experience in leadership, program/project management and people management, software release management, offshore delivery coordination, customer/stakeholder communication, requirements gathering and specifications, and software development.
- CSM and CSP with hands-on ScrumMaster and coaching experience.
- PMI certified Project Management Professional (PMP) with 13+ years of program/project management experience. Managed multiple projects simultaneously in challenging matrix environment. Maintains a strong record of timely quality project delivery using disciplined approach of project management. Received Project Manager of the Year award.
- Led teams of up to 30 IT professionals. Experience includes team building, professional development, training, performance appraisals, and salary/incentive reviews.
- Provided leadership while managing the overall client deliveries that included new projects development, 24x7 ongoing production support, change management, release management, 24x7 availability of data mart and all system environments.
- Negotiated and defined projects scope, timeline, cost, deliverables, technology, and resources with client and other stakeholders by exploring, researching and validating strategic business needs and value addition opportunities.
- Managed and met client and other stakeholders’ expectations by building trust and mutual respect. Received Client’s Award of Excellence and other recognitions.
- Strong experience with various project management methodologies, tools, techniques, and budget.
- Experienced with the development, implementation, and management of SDLC and client business processes, methodologies, SLAs, SOWs, EVM, Dashboards, and other matrices.
- Managed organizational software deployment and change control.
- Managed Client Satisfaction (CSAT) and Associate Satisfaction (ASAT).
- Strong analytical skills and versatile experience in various industries with a wide spectrum of technologies and roles.
- Strong team player/builder, role model, and mentor with good communication skills.
- Traits include integrity, versatility, adaptability, and assiduity.