I am Naveen Belur Rudrasetty and I have been in the IT industry for last 8 years and have used Scrum for last 4 years. All my experience has been on Contact Center space and I have used Scrum for project ranging from small to complex projects. I have learnt alot during this tenure and also come to know the true power of individuals and team work.
Tata Consultancy Services, Project Manager
September 2005 - Present, Bangalore, Karnataka, India
The project was an contact center engagement for a major NA bank. It had IVR, Call routing and Agent desktop teams. I started as a developer in IVR, then moved over as the Module Lead, Project Lead and finally Project Manager. I was given a chance to manage team in US, Mexico and different parts of india during this tenure.