Maria Willenbrink is a Senior Business Analyst with more than 14 years in the information technology industry. She has a wide range of experience in business and system analysis & design, functional architecture, business process design, and system testing. Her focus area is requirement analysis for customer care, order management and collection processes for telecommunication carriers and for finance industries. She is experienced at process engineering for Service Delivery, Service Support and ICT Infrastructure Management processes. She has very strong managerial and communication skills and is experienced in team-management.