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Madhulika Gharpurey


Division Chief, USAID

Location: Arlington, VA


Certified ScrumMaster



Madhulika Gharpurey - Executive-Level Program Manager with 15 + years of Information Technology (IT) and business management experience in both the government and private sector. Interested in work with key emphasis on formulating and overseeing implementation of strategic action plans for investment planning, budgeting, and resource allocation for company wide systems and processes. Extensive experience working with public and private sector to strategize, plan and transition to new organizational structures, and effectively manage the change. Have written university level text books on communication and taught Communications and Marketing Strategy as Visiting Faculty for 14 years in 4 top management institutes in India. Recognized for ability to mentor and lead highly successful teams. Key interests: Learning, Training, Change Management, Process engineering and re-engineering

Work experience

AceInfo Solutions Inc, Program Manager
May 2006 - Present, Reston, VA, United States
•Responsible and accountable for the coordinated management of multiple related projects and enhancements to existing applications and tools directed towards ensuring that development of FAS applications is consistent with overall enterprise architecture blueprint and e-Government initiatives. •Key role in the strategic planning of the reengineering of the Agency’s business information reporting function, including an executive information system on a SharePoint, CRM platform in order to facilitate information sharing and break up of silos •Manage the development and redesign of the agency's financial and budgeting systems (IFCRS, OASIS, eTravel) •Manage project to securitize, remediate and transition all 43 of the agency's applications to a shared services environment •Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization •Provide business consulting, knowledge expertise in strategic performance management methodologies, process assessment work, and the application of technologies to business •Define and initiate projects, and assign Project leads to manage cost, schedule, and performance of component projects, while working to ensure the ultimate success and quality of the program •Responsible for P&L for entire program •Coach, mentor and lead personnel within a technical team environment Key accomplishments: •Provided project turn-around expertise at the customer site with emphasis on regaining customer confidence •Grew business from one $3 million contract with 18-20 staff to 3 contracts totaling $7 million per annum with 43 staff •Introduced and successfully implemented change from Traditional to Agile Life Cycle Methodologies leading to a 100% on time and within budget delivery of new applications and a 100% rating in customer satisfaction •Initiated and successfully introduced Process Improvement project to introduce ITSM processes •Initiated and successfully spearheaded development of xRM platform to facilitate information sharing across agency

InSap Services Inc, Management Consultant
February 2005 - May 2006, New Jersey, NJ, United States
•Managed schedule, budgets / EV, resources, deployment planning, risks, and priorities. Managed to performance goals and objectives. Assisted in defining and implementing global deployment and release plan, risk management, security management, requirements management, and technology capabilities •Contributed to the development of best practices to enhance the quality and effectiveness of customer delivery. Directed interface to DLA customer senior management, prepared and delivered status reports, updates to product matrices, and planned cross-functional process integration initiatives. Enabled the integration between work streams, development, QA, and senior management

Analysts International, Management Consultant
November 2004 - January 2005, , Select a State, United States
•Project Management, forecasting, project financials, Requirements Gathering, Business Systems Analysis and Logical Data Modeling using ERWIN, auditing, and performance evaluation. Prepared Project and User Training documentation, and managed Project/Customer/User relationships. Assisted clients in developing an effective strategy and plan for communicating their Data Warehousing plan and design to stakeholders. Led JAD sessions. Prepared executive briefings and gave presentations to executives in large group settings

Dibon Solutions Inc, VP Knowledge Management
November 2003 - October 2004, Addison, TX, United States
•Spearheaded project to set up Dibon's IT training institute for Corporate and Individual training within 4 months •Highly profitable venture within 3 months of start up •Developed and managed to Integrated Project Plan including WBS, schedule, resource and cost estimation, Risk Management Plan, Change Management Plan, and implementation plan •Assessed resource requirements and recruited staff and trainers •Managed Program & Project Financials including Forecasting •Obtained quotations, bids, offers or proposals as appropriate •Managed Vendor relationships for hardware, software and training needs

Schoolnet India Ltd, AVP Western Region
February 2001 - September 2003, Mumbai, Maharashtra, India
•First profit making offices in company. Achieved market share of 80% in the K-12 segment •Teams recognized for innovativeness and high levels of motivation •Created new strategic initiatives in the areas of sales management and CRM for multiple products and service lines •Prepared and delivered customer specific proposals and demonstrations for multiple products •Managed multi-functional team of technologists, educators, sales and service executives to design and implement sales management systems for introduction of pioneering e-learning products, systems and services

United Teleshopping and Marketing Company Ltd, VP Marketing
November 1999 - January 2001, Mumbai, Maharashtra, India
•Designed and managed CRM and Direct Marketing System •Recruited, interviewed, hired, trained and managed a team of twelve Marketing and Product Managers •Established vendor management system

TechNova Imaging Systems Ltd, General Manager _ Marketing
June 1995 - October 1999, Mumbai, Maharashtra, India
•Achieved cost reductions of 35% and increased profitability of company by over 40% through implementation of Systems Selling and ERP package •Increased market share from 48% to 80% in aluminum plates, from 56% to 90% in polyester plates, from 65% to 95% in printing chemicals and achieved market share of 20% in first year of operation in business graphics •Improved customer satisfaction ratings from 54% to 90% across all service parameters •Conceptualized, created and launched company’s foray into Business Graphics for Home User segment •Project Lead for Company’s CRM and S&D re-engineering project. Re-engineered Distribution and Logistics System to integrate with introduction of JD Edwards’ ERP package •Headed Project team which conceptualized, designed and launched Retail Franchisee Network nationally, including legal, commercial, sales, logistics, promotion and management framework for franchisees •Established highly successful B2B business model on the Internet


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