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Lesley Hugh-Fong


IT Program Manager, Booz Allen Hamilton

Location: Plainfield, IL USA


Certified ScrumMaster



A certified PMP, PMI-ACP, Scrum Master, and Scrum Professional with active federal government clearance. With 20 years diverse IT experience in E-Commerce & Internet, Content Management Systems, Enterprise-wide Systems, Systems Operations and Maintenace, networking, and infrastructure. More than 15 years project/program management and business analysis experience on complex technical projects. Has the expertise in bringing diverse technical and functional teams together to implement projects across multiple locations and cultures.

Strong at Project Management Methodologies such as PMBOK©, Waterfall, Agile, and Scrum; Risk Management; Business Processes Improvement; Change Control Management; Document Management; Configuration Management; and CMMI Processes. Leads and motivates other project managers.  Strong experience on managing software products & application development projects from concept, design, and implementation to release. Experienced with vendor management, selection, contracts, RFP, and bidding process.

Work experience

Booz Allen Hamilton, IT Project Manager
June 2013 - Present, , United States

Worked as project manager on site for the Department of Veterans Affairs, Office of Information & Technology (OIT), Veterans Benefit Administration (VBA) to maintain and support a paperless/electronic veterans compensation system. Oversee the team operation at client location and manage a diverse team and subcontractors for managing internal system and developing integration solutions for external systems with Department of VA. 

Accountable for managaing project from conception to closure: fulfilling contract deliverables; project schedule and budgets; project execution; stakeholders communications; resources estimation; quality control; and leveraging SDLC on application development. Also responsible for team performance; customer relationship; business process improvement; software evaluation; risk management; technical analysis; and contingency planning. 

Duty First Consulting , Manager
March 2011 - June 2013, Vienna, VA, United States

Project Management, March 2011 – June 2013. A client-facing project manager responsible for managing the development team and client relationship, and be part of the Department of Veterans Affairs (Compensation and Pension) team to maintain and enhance the claim processing system. Managed a team of diverse software developers responsible for developing integration solutions for external systems within Department of Veterans Affairs domain.  Set Agile product development process standards and helps teams improve through coaching and training.

Oversaw the team operation at client location, and works as program manager to manage multiple projects; to manage budget; encourage the team to understand the clients’ challenges, goals and needs; and focus on strong communication between development team and clients. Accountable for developing, defining and executing project plans, schedules, budgets and deliverables. Identified resources for projects, define and assign major project roles to staff. 

Team Management, March 2011 – June 2013.  Provided support and direction to technical personnel, ensured that project steps were in alignment with business objectives, on-time and within budgets. Selected, developed, and evaluated staff to ensure the efficient operation of the function.  Responsible to respond on RFQ and RFI.

Provided work direction to a team of 12 people, balance the resources allocation in multiple projects, obtained the optimal resource utilization, and responsible for staff recruiting efforts. Guided the team to compliance with federal government rules, regulations, policies, and procedures. Led the CMMI compliance initiative to coordinate compliance to requirements; developed and implemented processes, policies, standards, and procedures; assigned, coordinated, and reviewed the required documentations and processes to compile with CMMI requirements.  

The Chamberlain Group, Project Manager
January 2001 - February 2011, Elmhurst, IL, United States
Built and managed a global application development team to deliver numerous custom web interfaces to the marketing department. Designed and supported a sophisticated e-commerce solution for a private dealer network that delivered $20M in revenue annually.


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