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John Warner



Location: Surprise, AZ USA


Certified Scrum Professional
Certified ScrumMaster



John (Jack) R. Warner

Senior IT Project Management / Agile Professional

Commitment | Leadership | Integrity

A proven visionary and strategic IT project leader with more than 25 years of hands-on experience contributing to better corporate performance by building effective teams, solving problems and skillfully managing Projects and organizations. Elevates return on investment, organizational productivity, efficiency and revenue-generation capacity by expertly managing assets, forging strategic partnerships and working collaboratively with both colleagues and clients developing solutions that address vital business requirements. Performs well in either a PMI or Agile framework environment.

Areas of Expertise

  • Project Management & Delivery
  • PMP, PMI-ACP - Agile/Scrum Master/Scrum Professional
  • CSM, CSP
  • SAFe – Scaled Agile Framework
  • SDLC
  • Program-Portfolio Mgmt –PMO
  • Contracts and SOW Creation and Management
  • ITIL, Service Management (ITSM)
  • SOX and some COBIT
  • Business Development
  • Microsoft Office/Project
  • Process View Composer
  • Financial/Fiscal Management (using KPI’s)
  • Strategic/Tactical Planning
  • Development Lifecycles
  • Operations Management
  • Configuration Management (CMII Certified)
  • Business Intelligence/Metrics
  • Service and Vendor Management
  • Licensed Real Estate Broker

Professional Experience

American Express                                                                                         Mar  2015-Present

Senior Agile Business Professional: (Contract)

Global services company that provides customers with access to products, insights and experiences that enrich lives and build business success.

Hands on Agile – SAFe consultant/Coach. Transforming Amex from waterfall to Agile. Targeting the Portfolio/Program level of SAFe with Amex executives in NY while implementing and training the Scrum and KanBan teams in Phoenix. Also the Rally advisor and tutor to all groups.


Scottsdale Insurance Corp.                                                                                   Mar  2014-Dec 2014 

Senior Project Management: (Contract)

A wholly owned subsidiary of Nationwide, Scottsdale Insurance Company benefits from the backing of one of the

 largest insurance and financial service providers in the United States.

Hands on Project and Program management of two Web Services projects linking Agents with two separate Agency Management and Rating systems. Senior Project Manager and Scrum Master (Hybrid)


Early Warning Services                                                                              Feb  2012-Feb 2014

PMO - Senior Project Management:

Early Warning was formed on the premise that fraud is not a competitive issue and is most effectively managed through the collaborative efforts of organizations. By sharing information and best practices through Early Warning solutions, organizations are protecting their customers and saving our financial systems from billions of dollars in fraud losses each year. Early Warning is owned by the 5 largest banks in the US.

  • Hands on Project and Program management of core projects that enhance the Early Warning Platform of services.PM\Scrum Master of the top 3 core projects (Fraud, Identity Theft and BI) at Early Warning. Led teams and product owners from backlog planning through release planning to allow stakeholders to have visibility of project deliverables. Cleared roadblocks at the resource level or architecture/system level or deployment.

  • Guided teams through the change management process of new backbone technology implementations, design changes, priority changes, governance requirements and project start-up and completion issues.

  • Mentored other PMs, Scrum Masters and management on methodologies and process improvement.

  • Introduced Dash-boarding for better reporting and overall process improvements. As well as information radiators for optional display of information.

  • Introduced and implemented KanBan to all Defect Teams.

  • Created and facilitated a biweekly hour long Agile Chat Forum for all employees to learn and participate in the Agile process at Early Warning.

  • Trained teams in Rally and attended the Rally Road Shows when they are in Scottsdale.


Computer Guidance Corporation                                                              Feb  2011-Feb 2012

Senior Professional Services / PMO - Process/Program-Project  /  Technology Advisor :

Computer Guidance's flagship product, eCMS, provides integrated financial accounting, project management, and bidding capabilities to mid- to large-size contractors and other companies in the construction industry.

·Development and management of implementation projects for client companies.  These include the    accounting and financial sections for some of the largest construction companies in the world.

·PMO Head, Technology and process advisor in project management (PMP) and process efficiency (ITIL) for the CGC internal Services and Project groups. 


TechClusive, LLC                                                                                         Aug  2009-Jan 2011

Business / Technology Advisor :

TechClusive provided contract Business and Project Management consultants to clients needing project management advice or oversight. 

  • PM/Agile Evangelist, Oversaw IT projects for a property management company.

    • Introduced Scrum to a pilot group and advanced its introduction to 50% of their teams successfully.

    • Conducted training of these teams and management on Agile adoption.

  • Technology consultant to a small e-commerce company.

    • Reviewed Development and Quality issues and made recommendation to resolve.

    • Changing to an Agile methodology to gain economies of scale was high.

Created a phased plan to move the company towards this goal.


International Game Technology                                                              May 2008-June 2009

executive director, Professional and system services

The System Services division was made up of Customer Help Desk, Readiness, Software Installations and Professional Services projects and PMO to support IGT client software.  Main focus was overseeing the Professional Services projects that included Business Intelligence, Technology and Marketing delivery groups.

  • Increased revenues 700% by identifying 60 revenue-generating project offerings and services and implementing them both internally and externally.

  • Managed over 70 projects at a time.

  • Introduced Agile concepts and processes and converted 60% of projects to this framework.

  • Trained teams in Agile and mentored other engineering teams on the same.

  • Realigned organization by adding a vertical unit addressing strategic technical project solutions for clients.

  • Implemented a department ISO process and strategy and attained 100% compliance on the first audit.

  • Oversaw programs that addressed internal communications, notifications to the field, workflow management, accountability, corporate escalations, defect tracking and services revenue. PMO leader and contributor.


Additional Positions


ICF INFORMATION TECHNOLOGY                                                         Aug 1992- June 1994

Vice President, Information and Consulting Services


Chartway, Inc.                                                                                             Apr 1989- July 1992

Senior Project Consultant


Bachelor’s Degree in Economics and Business Administration

University of North Carolina, Greensboro, North Carolina



PMI Certified Project Management Professional (PMP)

PMI Agile Certified Practitioner (PMI-ACP)

Certified Scrum Master (CSM) Agile

Certified Scrum Professional (CSP) Agile

Change Management CMII Certified

Information Technology Infrastructure Library Certified (ITIL)



Project Management Institute · Change Management Institute · Scrum Alliance

Work experience

American Express, Program Scrum Master
February 2015 - Present, Scottsdale, AZ, US
Scrum Master

Scottsdale Ins, PM/ScrumMaster
March 2014 - December 2015, Acottsdale, AZ
Hybrid Agile

Early Warning, ScrumMaster
February 2012 - March 2014, Scottsdale, AZ, US
Scrum Master on IT projects


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