RBC Canada, Agile Coach
February 2016 - Present, Toronto, ON, CA
Working as an Agile Coach for multiple team across RBC. Helping with Agile adoption and transformation as well as teaching and mentoring lots of new Agile people.
Telus Corporation, IT Project Manager / Scrum Master / Agile Coach
October 2013 - February 2016, Toronto, Ontario, CA
At Telus I worked as a Scrum Master and Agile Coach.
My role as a Scrum Master was spent building team culture, working through team dynamics, facilitating discussion and meetings, helping managers support self-organizing teams, teaching Agile practices like Scrum, Kanban and Lean.
My role as an Agile Coach was spent helping teams gain a deeper understand of Scrum and Kanban, helping managers and leadership build a system to support Agile teams, visualizing work at a program and portfolio level, facilitating larger discussion to address organization obstacles, collecting information about the organization on where to focus our efforts to build capabilities to help support Agile adoption and transformation.
The Globe and Mail, Senior Scrum Master
January 2012 - October 2013, Toronto, Ontario, CA
My second time working as a Scrum Master was mostly with senior leadership to help visualize work at a portfolio level. I helped to setup a Scrum of Scrums framework across multiple scrum teams. We created feature teams and visualized our work with a wall fully dedicated to user story mapping and worked out an MVP and release plan related to the work. It was the first larger coordinated effort Agile effort.
The Globe and Mail, Product Owner
April 2011 - January 2012, Toronto, Ontario, CA
As a product owner working on the Watchlist at The Globe and Mail I learned a lot about business.
Here's brief summary of everything I had to learn: How to build a community online, market a product, build value propositions, developed user based prototypes, gather feedback from stakeholders and customers, create decision matrix to help prioritize features and bug fixes, collect metrics and analysis data to help build business cases for funding, measure trends for product features and write user manuals.
Sitting on the business side was great exposure and understand in what it takes to be a product owner. The level of commitment, communication and collaboration was eye opening and really made me appreciate what products owners have to do for their day to day work.
The Globe and Mail, Scurm Master
March 2010 - April 2011, Toronto, Ontario, CA
My first experience as a Scrum Master was fantastic. Once I was in I was hooked. I really working with people everyday. Helping my team get organized and visualize their work is lots of fun for me and something I take joy in doing.
At the being I struggled in being a Scrum Master because of all the technical background I had as a web developer. I would immediate jump into providing a solution to a problem. I knew I made progress when I stopped trying to provide a solution and started bringing my teams together and start discussion the options for a potential solution. I quickly learned that facilitating and focusing a conversation was the best way for people to feel like their time was being respected and used effectively.
The biggest challenged I faced was helping people through their own Agile journey and what it meant to be on an Agile team. I learned about active listening and how to really empathize with people. So I made it my mission to build teams that work the most attractive teams to work with and really made it a space where people loved to come and do their work.