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Jim Pahl-Washa


Scrum Master, Wisconsin Department of Public Instruction

Location: Madison, WI


Certified Scrum Professional
Certified ScrumMaster
Certified Scrum Product Owner



Jim has worked in the Information Technology arena in many roles his entire career.  Jim's development and project management exposure to agile development practices and scrum prinicipals started in 2004. He holds a Bachelor of Arts in Business Administration, Computer Science, and a Masters of Business Administration (MBA) with a focus on Strategic Information Systems.    

Jim also works to promote safe and responsible boating as a member of the United States Power Squadrons as a certified vessel examiner and boating skills instructor.  Jim regularly volunteers with the American Red Cross, the Wisconsin Department of Natural Resources, and other local non-profit groups to provide training in the classroom and on the water to make recreational boating fun and safe for all.

Work experience

Wisconsin Department of Public Instruction, Scrum Master
May 2013 - Present, Madison, WI, US

Jim is working with the Wisconsin Department of Public Instruction (DPI) as a Scrum Master and Coach. Jim currently serves as Scrum Master for the Core Applications Development & Collection Team and the Data Warehouse/Decision Support Team. The teams are developing new data collection and reporting dashboard systems that integrate Wisconsin educator contracts, assignments and student information. The DPI systems utilize web services, single-sign on capabilities for districts and their respective third party vendors, and security layers to encrypt and protect confidential data. Jim previously served as the Scrum Master for the DPI Information Systems, Security and Infrastructure (ISSI) Team and the Teacher Education, Professional Development, and Licensing (TEPDL) Development Team in 2013.

Safe Bridge Solutions, Business Analyst
March 2012 - January 2013, Madison, WI
Completed the business requirements phase and coordinated the user acceptance testing and implementation of a document repository migration for a local financial group. Conducted the business requirements working sessions, Provided User Acceptance Testing (UAT) leadership and guidance for the Madison, Wisconsin and Great Bend, Kansas offices. Conducted Daily Stand-ups with Account Manager and Business Testing teams.

Wisconsin Department of Revenue, Applications Development Manager
January 1986 - June 2011, Madison, WI, US
Served as an Applications Development Section Leader and Scrum Master for the Wisconsin Department of Revenue (DOR), Division of Technology Services Completed the strategic planning and initial integration of Individual Income, Sales, and Excise taxes. Integrated property and assessment information with municipal and county governments. Served as a staff member of the Wisconsin Electronic Recording Council to provide technical support for the creation of administrative rules and standards governing property records electronic recording. Served as the DOR GIS point of contact on the State Agency Geographic Information Council (SAGIC), to develop a state-wide parcel data layer in support of State and County mapping solutions. Focused on business automation needs for the State and Local Finance Division as Scrum Master and Product Owner. Provided department-wide training sessions on Accelerated Improvement. Served as Scrum Master for multiple electronic filing and web service development projects between September 2004 and June 2011 to streamline DOR and local government processes, including the Real Estate Transfer Return e-filing (eRETR) system. Served as the eRETR Project Manager during the Requirements and the Development phases As Scrum Master, I established the DOR's agile development model that allowed the scrum team to build the system in ten months and complete a state-wide roll out two months ahead of schedule. The project exceeded all Return on Investment (ROI) targets, saving the DOR in excess of $400,000 annually and the private sector nearly $2 million dollars annually. I also served as the Scrum Master for the development of Municipal Assessor Reporting Web Application and File Transfer system. I served as the Scrum Master for the Configuration Management and Change Control system used to govern the Integrated Property Assessment System (IPAS) project. The project created a Trusted Submitter Security layer for all electronic filing applications under the IPAS umbrella, providing role-based layer of services and application access customized to each client. As Scrum Master, I developed and provided a series of on-site Training Sessions for businesses, county officials, and the general public users of the new eRETR system. I also served as Scrum Master for the development of web services with third-party software vendors to further streamline reporting between county and state government using a single sign on (SSO) approach. I retired from the Department of Revenue on June 17, 2011 with 6 years and 9 months of contiguous Scrum Master experience.


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