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Jerry Hall


Sr. Release Manager, United Airlines

Location: Chicago, IL


Certified ScrumMaster
Certified Scrum Product Owner



Jerry D. Hall

1044 W. Balmoral Ave, #2C, Chicago, IL  60640, ph. 773-706-7249





  • IT Operations specialist with 8 years of experience leveraging technologies to drive process improvements, execute release deployments/ change management, ensuring quality results and cost reductions.
  • Adept at implementing processes and guiding process reengineering, as well as requirements gathering, progress reporting, and team management.
  • Recognized ability in working cross-functionally for developing groups into high-performance teams in various IT disciplines.
  • Skilled in SDLC, PMP, Six Sigma and  Scrum methodologies.
  • Knowledge of IBM Maximo, Remedy and Service-Now ticketing systems.



  • Release Management
  • SDLC Knowledge
  • Agile Methodology
  • Service Management
  • Change Management knowledge
  • Process Improvements
  • Six Sigma
  • Requirements Gathering
  • Critical Analysis
  • Process Reengineering
  • Problem Solving
  • Relationship Building
  • Customer Satisfaction
  • Team Building
  • Facilitation
  • ITIL v3



  • Six Sigma Greenbelt
  • ITIL v3 Certified
  • Certified Agile Scrum Master
  • Product Owner/ Facilitator



CNA Insurance                                                                                                                                                  07/2014 – 08/2015

Enterprise Release Management Specialist

  • Assist in oversight with governance of execution for Downstream Testing
  • Assist project teams in preparing for deployment weekend readiness
  • Continuous process improvement of release planning and management.
  • Promote implementation standardization across all application development groups.
  • Collaborate with client management and project teams to identify and meet project objectives.
  • Coordinate schedules and assigned project tasks.
  • Evaluate and report progress in terms of quality and performance metrics.
  • Work with client departments to coordinate projects across the enterprise.
  • Review and analyze and report project status using established metrics against the plan.

BMO Harris Bank, US                                                                                                                                     02/2014 – 07/2014

Release Manager, Governance

  • Responsible for the planning and delivery of all known IT projects across all business units, releases and functional area
  • Overseer of Release Management governance
  • Spearheaded Release Management process changes
  • Facilitate cross functional weekly meeting to review Release Intakes
  • Manage possible collisions and impacts for Bundle and Minor Releases
  • Reported status of Major Release health to Executive and Mid Management weekly
  • Manage Minor Releases impact analysis
  • Liaison to the business units and PMO Leaders
  • Gate keeping for Go/No Go process for Bundle and Independent Releases
  • Spearheaded the adoption of Change Management into the organization
  • Manage Release Management team SharePoint site
  • Conducted cross functional project impact sessions



PepsiCo, Chicago, IL                                                                                                                                       10/2013 – 01/2014

Deployment Manager

  • Facilitate cross functional Release meetings.
  • Liaison with Change Management on updates and changes to Release schedule.
  • Central point of contact to Regional Project Managers.
  • Manage weekly and monthly Status reports to Senior Management.
  • Facilitates & documents pilot and full deployment lessons learned.
  • Creates & maintains the project contact list for deployment with the Business project manager.
  • Identify, resolve and escalate issues and Risks related to pilot/deployment.




Hyatt Corporation, Chicago, IL                                                                                                                   08/2012 – 08/2013

Project Manager

  • Facilitation cross-functional brainstorming sessions.
  • Manage master task list that spans across multiple functions.
  • Manage a staff of 7; Six (6) Property System Specialists, and a Project coordinator.
  • Facilitate Senior Management Project Reporting Monthly meeting.
  • Create and Update Project Plan.
  • Work with operations team on Disaster Recovery plan.
  • Maintain Risk and Mitigation documentation.
  • Manage resource hours and availability.



Tiaa Cref, Charlotte, NC                                                                                                                                                05/2011 - 09/2011

Senior Implementation Manager

  • Worked with Project Managers, Program Mangers, and senior leadership of the business to develop strategies and approaches for implementations.
  • Created Deployment schedules with MS Project
  • Assisted in the creation of processes and procedures for Release Management and Implementation Management teams.
  • Maintained PCI compliances
  • Facilitated the overall coordination of IT deployment planning.
  • Provided detailed planning, manages issues, risks, and resources of work to fulfill implementations.
  • Supported the communication of IT implementation project milestones, supporting Project manager/Program managers.
  • Assisted senior management in coordinating business area activities and balancing workload.
  • Assisted in process reengineering.
  • Facilitated cross-functional meeting prior to implementations.


PETSMART, Inc, Phoenix, AZ                                                                                                                       05/2009 - 05/2011

Release Manager/Deployment Manager

  • Liaison and IS Point of contact to Store Operations, Merchandising, Human Resources, Construction and Real Estate to manage change impacts.
  • Created As-Is and Future State MS Powerpoint and MS Visio presentation
  • Developed deployment schedules with MS Project
  • Developed Release and Deployment Process with no guidance from upper management.
  • Successfully managed hardware, and numerous software implementations with no SLA misses, PCI compliance projects and the opening of 40 new stores, including Alaska and Puerto Rico.
  • Developed a successful cross-functional Release Management team to Govern final deployment schedules and create strategic plans to avoid collisions of initiatives and reduce resource impacts.
  • Developed a Data Storage SharePoint Portal for the Point of Sale, Quality Assurance, Store Services and Store Operation teams.
  • Liaison between the business sectors and IT.
  • Managed implementations at various complexity levels.
  • Created and managed implementation schedule, identifying critical path activities and risks.
  • Ensured appropriate communication within the project team.
  • Ensured appropriate business and IT representation in project deployment planning activities.
  • Created and maintain the project contact list for deployment with the Business project manager.
  • Validated deployment resource estimates against work plan, confirm resource availability, and negotiate with IT managers to resolve resource issues.
  • Create the organizations Release and Deployment management process.
  • Facilitated weekly meeting with cross functional representation.


AAA Northern California, Nevada And UT, Glendale, AZ                                                                               11/2002 - 11/2008

Release Manager, Agile Initiatives, and non-standard Implementations

Release Manager, Agile Initiatives, and non-standard Implementations

  • Created yearly Release Window Calendar for the enterprise to indicate Infrastructure changes, Agile Changes, and Network Changes.
  • Successfully managed multiple releases simultaneously into the organization environment with no SLA misses.
  • Organized and facilitated impact analysis cross-functional sessions to alleviate silos.
  • Managed several implementations at one time with minimal or no collisions or impacts.
  • Created metrics for Incident and Problem management of Point Of Sale implementations.
  • Managed cross-functional and off shore teams.
  • Successful at communicating with all levels within the organizational.
  • Familiarity of Iseries OS7.


Senior Process Engineer/ IT Facilitator

  • Created sustainable and reusable process for this role to support process implementation and develop improvements in existing change management processes.
  • Pared the review-board process from a 2-week roundtable meeting to a virtual meeting using electronic signature emails that took only 1 to 5 business days.
  • Reduced the handling time of standard desktop application requests from 6 weeks to 3 weeks or less.
  • Eliminated redundant requirements within the change management department, and scaled back the number of forms required to implement changes to the production environment.


Supervisor, IT Service Desk

  • Responsible for managing the day-to-day operations for the technical support for over 9000 employees in multiple locations.
  • Created the training and on-boarding processes and procedures for office staff and off-shore team.
  • Responsible for assigning appropriate personnel to various support tasks and incidents.
  • Managed departmental budget.


Leader, Diversity and Inclusion Counsel

  • Manage council yearly budget.
  • Liaison to Human Resources.
  • Responsible to facilitate the creating of council working agreements and operating guidelines.


AAA Northern California, Nevada, and Utah, San Francisco, CA                                                 11/2001 - 11/2002

Service / Support Desk Team Lead

  • First point of contact for the employees of AAA Northern California, Nevada and Utah (CSAA).
  • Managed PeopleSoft accounts and maintained usernames and password throughout enterprise.
  • Managed VPN account data through internet providers.
  • Scheduled install and cancellations of home offices and cell phone accounts with providers.


Apple Vacations, Inc, San Diego, CA                                                                                                        02/2001 - 10/2001

Supervisor - Talent And Development

In 2000, Apple Vacations, Inc. an East Coast based organization established a West Coast headquarters to compete with several competitors with travel to Europe and Mexico.

  • Managed a team of (3) three Quality Assurance and Analysis.
  • Developed the training programs and evaluation materials for the new employees.


San Diego Human Dignity Foundation, San Diego, CA                                                                     07/2000 - 10/2001

Event Planner

  • SDHDF is a non-profit Lesbian, Gay, Bi-Sexual, Transgender Organization focused on creating a unity between the heterosexual and homosexual communities through education and mentoring.
  • Supervised the organization services program and daily operations.
  • Developed programs, solicited funds through telemarketing.
  • Effective in delivering public relations, including but not limited to delivering formal presentations, written communications and planning and conducting fund-raising campaigns.
  • Event Planner.


Woodside Homes, Salt Lake City, UT                                                                                                      07/1998 – 07/2000

Real Estate Agent

  • Streamlined enterprise internet access process to save the organization $150,000 a year.
  • Voted in as Arizona Office of Diversity and Inclusion council.
  • Developed software implementation, data storage and license capturing process.
  • Created enterprise Release Management process for Agile and non-standard implementations, and trained the organization on the process and procedures.
  • Marketed homes in the local community by utilizing a proven successful marketing plan.
  • Provided tours of company model homes and providing exposure.
  • Created sales brochures for each listing to profitably market the home. Promote sales of properties through advertisements, open houses, and participation in multiple listing services.
  • Negotiated the best possible contract for clients. Work with home inspectors and appraisers to determine any and all actions that need to be taken prior to closing.
  • Ensured that all terms of the contract are met prior to closing; successfully closed 15 transactions in the last 12 months at the agency.
  • Project-managed the consolidation of 9 tele-servicing groups.


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