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Jack Cox


Agile Program Manager

Location: Baltimore, MD


Certified ScrumMaster





Highly collaborative senior level Information Technology Manager with over twenty years of demonstrated strength building, implementing and maintaining CRM, accounting and other business information systems for primarily Fortune 100 companies throughout the financial services, insurance and healthcare industries. A proven servant-leader with the ability to recruit, motivate and develop high performance technical teams at all organizational levels to achieve business results. 

Work experience

Paypal, Inc., Agile Program Manager (APM)
January 2014 - Present, Sparks, MD, US
• Coordinate efforts across 3-10 software development, operation, and go-to-market scrum teams each consisting of 8-10 people, and/or across teams that include marketing, sales, distribution, regional and external resource groups to ensure delivery of a program as part of one product line • Organize and lead Release Planning for a delivery group of multiple scrum teams assigned to a product or product feature group resulting in the creation of a product roadmap. Ensure all teams align with external corporate planning expectations • Manage appropriate Scrum of Scrums sessions across agile teams to establish interdependencies and eliminate significant roadblocks • Ensure measureable KPIs are developed for the program, and that they align to the overall KPIs for the product • Manage stakeholder communication regarding Release Plans and Release deliveries. Ensure regular, active communication with adjacent programs and external stakeholders, including international regions • Advocate and mentor for Agile process, protocols and ceremonies • Direct responsibility for workstream and Agile transformation goals, KPIs and metrics • Scrum of Scrums facilitation across multiple program and project workstreams

NTT Centerstance, Engagement Manager
August 2012 - January 2014, Los Angeles, CA, US
• Led, Service Cloud, Sales cloud implementations using Agile and traditional SDLC methodologies • Acted as ScrumMaster for Agile implementations • Internal and Client Senior Executive project reporting and defect escalation • Client status reporting and internal project portfolio reporting

American Express Company, Scrum Master
October 2011 - August 2012, Phoenix, AZ, US
• Development of overall mobile device enterprise architecture • Development of mobile device application and device configuration profiles • Development of device and application management processes, policies and procedures


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