Goal driven, results oriented senior level operations and technology manager with 27+ years experience in services industries. A solid track record of international success in strategic planning, P&L responsibility, operations management and delivering solutions/projects of diverse type, size and complexity through long-term performance. Extensive experience in software applications development and deployment of technologies to transform business operations and drive improvements with direct and palpable impact in bottom line results. A proven leader possessing expertise in recruiting, developing talent, subject matter expertise, motivating team members and coordinating efforts to meet corporate objectives.
• Strategic Planning
• Team & Staff Building
• P & L Management
• Vendor Management & Contract Negotiations.
• Application Software development • Process re-engineering
• Electronic Transaction Processing
• ERP (Enterprise Resource Planning) Systems
• PCI Security / PII Privacy/Industry Compliance
• CRM (Customer Relationship Mgmt.) Processes & Applications
• Regulatory compliance
• Financial Services Processing
• TQM (Total Quality Management) • Risk & control management
• Portfolio Management (PMO)
• Extensive Project Management experience (PMP & Agile Certified).