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Fakhruddin Bandukwala


Customer Delivery Head, Tech Mahindra

Location: Auckland, New Zealand



Certified Scrum Professional
Certified ScrumMaster
Certified Scrum Product Owner


Groups I belong to

Agile Pune



Fakhruddin Bandukwala

I am a qualified CA, CISA, CSM, CSPO with over 20 years experience having worked in diverse industry sectors ranging from petrochemicals to software industry to telecommunications. I have worked in various roles in finance and IT, have set up and led units in BSS domain, conceptualised and created software products and performed consultancy on OSS/BSS roadmap to several telecom operators across the globe.

I have been focusing on evangelizing Scrum since 2010 in the organization and the community. I was appointed as Head of IT delivery in Dec 2010 and have been driving the teams towards agility. After an initiation into scrum at a PMI conference in Sep 2011, I brought this concept to life at Tata Communications' IT team in India. I initiated various training programs for introduction to agile and scrum, became an early scrum adopter and convinced business to allow us to execute two major projects in scrum in 2011-12. 

I acted as scrum coach for the projects - Custom Bill Formatter and Collection Eco systems which were critical projects for the organization. Along with these projects for which I was also the IT owner for delivery to business, I acted as an agile coach and go-to person for any scrum related questions for projects in other domains.

I created training material and conducted multiple agile and scrum training with a 2 day workshop format for more than 300 resources within Tata Communications. I participated in the preparation and presentation of scrum training to executive management. This has helped to spread the message of scrum and ensured the organization adopts scrum with the same definitions and practices as intended.

Work experience

Tech Mahindra Ltd,
June 2016 - Present, Auckland, New Zealand
Customer Delivery Head for Spark NZ Digital consultant Agile coach Responsible for pre-sales, solution architecture and delivery of all TechM projects at Spark.

Tata Communications Ltd, General Manager - IT
August 2008 - June 2016, Pune, Maharashtra, India
- IT projects delivery and thought leadership - Evangelizing Agile and SCRUM across the organization - Internal trainer for Agile and Scrum Fundamentals - conducting internal training 2 day workshop every quarter through Corporate HR training calendar - Improving IT Execution processes using scrum methodology - Team Member on ADEPT Team 7 for 2013-14 (Scrum process group) - Leader for ADEPT Team 7 for 2014-15 (Scrum Advisory Board) - Scrum Master and Scrum Coach for following projects from Sep 2011 to Feb 2015 (ongoing) - iEBF, Custom Bill Formatter, Collection Eco system, IDC Hive out, Worldconnect, Cloudconnect, Global Hosted Contact Center, US tax integration project, Unified Communication program

Tech Mahindra Ltd, OSS/BSS Consultant
December 2003 - August 2008, Pune, Maharashtra, India
- Heading Revenue Assurance Practice - Consultant for Geneva Billing Practice - Customer Delivery Manager - OSS/BSS roadmap consultant - Project / Program Manager

Tata Internet, Manager
February 2001 - December 2003, Mumbai, India
- Revenue Accounting - Revenue Assurance - Billing System project

Reliance Group of Companies, Asst Manager
February 1995 - February 2001, Mumbai, India
- Capitalization of petrochemical plants - Process and system design for accounts payable - Online banking system operation at Bechtel - Commercial manager for Infocomm setup

Megapro - Entrepreneurship Venture, Entrepreneur
March 1991 - February 1995, Mumbai, India
- Developed integrated inventory, factory management, accounting and billing system - Marketing and installation of integrated accounting system - Developed stock keeping system for managing procurement


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